Awful service 5 months on still battling to get previously agreed repairs completed. These policies are not worth the paper they are written on & the policies sold do not account for work being done b... See more
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See what reviewers are saying
Had a black box with Ingenie for a year and have no complaints. Did a lot of night driving but this didn’t negatively impact my score, as I was assessed on the quality of my driving. I also got discou... See more
Company replied
They are a great insurance company to go for, reasonable prices and great discounts if you get the black box and parent plan too. The black box arrived within two days for me to install and the websit... See more
Company replied
We have insurance and black box (which was easily fitted) and pretty straight forward to use. We have been getting regular feedback and today i queried a speed issue. They gave me the time,... See more
Company replied
Company details
Information provided by various external sources
Hi there, thanks for taking the time to check out our reviews. Like all insurance companies we have some negative feedback along with the good, but as you'll see from our replies we value every one of our drivers and try to provide the best customer experience. If you're an ingenie customer and are having problems just email us at connect@ingenie.com with your details and we'll look into it.
Contact info
United Kingdom
- connect@ingenie.com
- ingenie.com
3.3
Average
2K reviews
Hasn’t replied to negative reviews
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Setting up the insurance appears to be…
Setting up the insurance appears to be relatively easy as well as installing the black box however, there have been ongoing issues with threatening to cancel insurance due to inaccurate readings, black box not working then, when returning from a recent holiday a text stating my son’s insurance had been cancelled! Emails found in junk , presumably as we were out of the country as previous emails via normal route. My son drove his car as he inadvertently didn’t realise he didn’t have insurance. Even though his insurance has been cancelled he continues to pay as they have told him to. I complaint has been in progress for over a week! Honestly, having consulted other parents there are far better companies out there.
23 May 2022
Unprompted review
Reply from ingenie
Hi Mel, We’re really sorry to hear this. Our black boxes record driving data to a very high level of detail. Anytime a cancellation is actioned due to telematics data this is always verified before notifying the customer through email and text message. With regards to payment, we will only continue to request payment following the cancellation of the policy if there has been a fault claim on the policy and therefore the premium is due in full. If you would like to to provide an update on your complaint, please email connect@ingenie.com and we will be able to look into this for you.
Reply from ingenie
Hi, thanks for the 5-stars! We're really pleased that you're happy with our service. If there's anything you need during your time with us, just give us a shout. Take care, ingenie :)
great insurance company
They are a great insurance company to go for, reasonable prices and great discounts if you get the black box and parent plan too. The black box arrived within two days for me to install and the website is very helpful with how to install it. The app is quick and simple and they have a lot of information sent to you via emails so you are never confused about anything
16 May 2022
Reply from ingenie
Hi, thanks for the 5-stars! We're really pleased that you're happy with our service. If there's anything you need during your time with us, just give us a shout. Take care, ingenie :)
My daughter just passed her test and…
My daughter just passed her test and was handed a First Car magazine with this company advertised in it. I assumed they had been vetted. I got a quote of over £3000!!!! I did my own research and got better cover for under £800.
13 May 2022
Unprompted review
Reply from ingenie
Hi Simon, we're really sorry to hear this. We'd like to take a closer look into what happened here. Please could we ask that you send us an email to connect@ingenie.com where we'll be able to help further there. Thanks, ingenie.
Reply from ingenie
Hi, thanks for the 5 star review! It's great to hear you had a positive experience with us. Don't hesitate to give us a shout in the future if there's anything else you need. Thanks, ingenie :)
Great team so far
11 May 2022
Reply from ingenie
Hi, thanks for the 5-stars! We're really pleased that you're happy with our service. If there's anything you need during your time with us, just give us a shout. Take care, ingenie.
Im not happy with you guys
10 May 2022
Reply from ingenie
Hi Madhu, We're really sorry to hear this. We'd like to take a closer look into what happened here. Please could we ask that you send us an email to connect@ingenie.com where we'll be able to help further there. Thanks, ingenie.
Fantastic service for my son and one of…
Fantastic service for my son and one of the best priced I found
6 May 2022
Reply from ingenie
That's great to hear - thanks for the 5 stars! Just let us know if you need anything along the way. Thanks, ingenie :)
Great Service from Curtis
Called about a renewal and spoke to Curtis who was so helpful. He listened to my questions and was able to find out the answers for me. He took time and did not rush me or make me feel bad for asking more questions. I really have not been given better customer service for a long time. Thanks Curtis.
5 May 2022
Unprompted review
Reply from ingenie
Hi Tracey, thanks for the 5 star review! It's great to hear you had a positive experience with Curtis - we will be sure to pass on the feedback to him. Don't hesitate to give us a shout in the future if there's anything else you need. Thanks, ingenie :)
Good service
4 May 2022
Reply from ingenie
That's great to hear - thanks for the 5 stars! Just let us know if you need anything along the way. Thanks, ingenie. :)
Reply from ingenie
Thanks so much for the positive feedback! :)
Easy to follow and take out insurance :)
2 May 2022
Reply from ingenie
That's great to hear! If there's anything you need during your time with us, just give us a shout. Take care ingenie :)
Reply from ingenie
Thanks for the 5 stars! Just let us know if you need anything along the way. Thanks, ingenie.
Avoid avoid avoid
Avoid avoid avoid, would give no stars if option. Customer service is absolutely shocking, only means of communication is live chat who actually refused to give out a phone number. As previous comments they reduced mileage and my daughter ended up getting charged for extra. Had a family bereavement whilst in middle of trying to cancel policy and their cancellation process just added extra stress. Loads of hidden charges in cancellation had to ask for breakdown of charges.
28 April 2022
Unprompted review
Reply from ingenie
Hi Jennifer, I'm sorry that you aren't happy with the charge to increase your mileage, we base the renewal price on the actual mileage driven in your previous policy, this is so that we can provide you with the cheapest renewal price possible. Your revised mileage would have been detailed on your renewal quote for you to review. I am really sorry to hear of your circumstances. If you would like to discuss this with us further, please don't hesitate to send us an email to connect@ingenie.com. Thanks, ingenie.
Never had such a bad experience with an…
Never had such a bad experience with an insurance company. Desperate to keep charging you more and more money totally unethically and only giving 7 days to do so. DO NOT take out insurance with these cowboys.
20 April 2022
Unprompted review
Reply from ingenie
Hi Jasmine, we're really sorry to hear this. We'd like to take a closer look into what happened here. Please could we ask that you send us an email to connect@ingenie.com where we'll be able to help further there. Thanks, ingenie.
Got new incurense with not bad they r…
Got new incurense with not bad they r yet don't know about future but right now thanks to them for providing me incurense
18 April 2022
Reply from ingenie
It's great to hear you had a positive experience with us. Don't hesitate to give us a shout in the future if there's anything else you need. Thanks, ingenie :)
0 STARS. WORSE INSURANCE COMPANY EVER
Terrible. If you could avoid this insurance company avoid at all costs. Eventually they will start charging you for miles.
Even whilst they record your driving, most of the time the feedback would be negative.
They don’t have NO customer service phone number, everything is done through live chat which is ridiculous and the communication isn’t good at all.
If you go with this insurance company, you are going into a trap. It’s as simple as that. The trap of paying your insurance plus being charged to drive additional miles.
When it comes to claims being made against you, you have the make sure you fight the case with evidence and consistency. This insurance company will be willing to pay out anyone who says anything.
Terrible experience but it’s taught me a lot. I could write much more but it’s draining my energy already.
Goodluck,
I hope you find a better alternative.
9 April 2022
Unprompted review
Reply from ingenie
Hi Amelia, I'm really sorry to hear you had a bad experience with us.
We're very transparent on our quote form about the insurance mileage, just under the box to enter your mileage, it states, 'If you drive more than the miles you enter on the form then you'll need to buy more miles to keep your insurance running'. We totally get that sometimes it's hard to know at the start of your insurance exactly how much you'll be driving, so you can add more if needed. It's also really important that your policy matches your needs - one of the main factors used to work out the price is how often you'll be using the car - so it's likely that if you had put a higher number of miles on your original quote, the original price would have been more accurate.
If you would like to discuss this further please send us an email to connect@ingenie.com and we can help there. Thanks, ingenie.
Shockingly shoddy treatment
This company randomly cancelled my son’s car insurance without notifying either me or him that this was about to happen.Apparently a sum of £20 was due after the black box performance review and I was asked to pay this via e mail.I didn’t get this e mail.If I had of course I would have paid it,or made my son pay it! The first I knew of any of this was today when I received an E mail telling me the policy had been cancelled ‘…AS REQUESTED BY MY SON??’When I asked for copies of the e mails I was told these no longer existed as the policy had been cancelled.My son has been driving around for the last two days uninsured..I will be complaining but after reading the reviews on here don’t hold out much hope of getting any redress
1 April 2022
Unprompted review
Reply from ingenie
Hi Jane, we'd never cancel a policy without reason, it is always a last resort. We do have phone lines and the web chat team can provide the correct number depending on the query. If you'd like us to look into anything further please send us message on web chat or an email to connect@ingenie.com. Thanks, ingenie.
If I could give no stars I would
If I could give no stars I would.
I’m paying £300 a month with a black box. Been trying to cancel for 3 weeks but not been given a total cost- and don’t want to be hit with hidden costs afterwards. There’s no telephone number. Just an online chat which is useless. Honestly the people that work for company need for get themselves some morals rather than scamming thousands of people. I work so hard and I’ve just been treated like a piece of crap on their shoe. Please please avoid.
28 March 2022
Unprompted review
Reply from ingenie
Hi Courtney, our policy info, including charges can be found here: www.ingenie.com/young-driver-insurance/policy-information. Any cancellation cost is worked out based on the amount of insurance used plus cancellation charges. This is standard for most car insurance companies. If there's anything you'd like to discuss further please send us an email to connect@ingenie.com and we can help there. Thanks, ingenie.
HORRIBLE!!!
HORRIBLE!!!
Paid my whole year insurance got it cancelled at end of policy went else where, sent black box back cancelled direct debit just incause they have actually went out of there way a recreated another direct debit when policy is over!! Took money off me no contact number to chase this money back don’t go here you’ll regret it
24 March 2022
Unprompted review
Reply from ingenie
Hi Katelyn, we're sorry to see this review. Please be assured that if any money was incorrectly taken then this will be refunded to you. So that we can investigate this payment please send us an email to connect@ingenie.com, or you can contact us via our webchat. https://www.ingenie.com/webchat. Thanks, ingenie.
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