ING Australia Reviews 1,957

THE WORST BANK AND SERVICE I HAVE EVER COME ACROSS. 0 stars. For more than a month now I have not had access to my savings which is extremely stressful and upsetting. I have called and been on hold for so many hours talking to different incompetent people, each insuring me they would fix the issue in the next few days yet nothing happening. I needed to change the linked bank account to access my savings and have come across issue after issue. When trying to link it to an orange everyday account of theirs they wouldn’t accept my proof of address to activate the account because their stupid system was writing ‘road ’twice when my document never said this. I was told by one person after waiting on hold for another 30 minutes that I should just keep submitting the document and they’ll eventually send me to the post office to verify my ID in person? Ridiculous and not even true as after I submitted the document another 7 times with the same automated response coming back each time, I find out the next day - after ringing and being on hold for ages again, that this would not work and there is nothing they could do about their system. I frustratedly cancelled the orange every day account. They didn’t tell me I could use a Medicare card which I found out 3 weeks later. I set up a comms bank in less than an hour who were amazingly efficient, helpful and simple. Great now I can link this to my ING savings account as I was told it could be any Australian bank account. But apparently not. As every time I’ve tried to send money from my comms bank to the savings it bounces back. Yesterday I spent more hours on the phone to someone who was very apologetic and couldn’t understand how I could not have been helped properly for so long. She told me to schedule a payment for the next day and this will definitely work and I will then have access to my money. It is now after 7pm and I have received the same automated response STILL NO ACCESS TO MY MONEY AFTER 4.5 WEEKS. I am so baffled by this level of incompetence and terrible service. I owe the mechanic money. I don’t know what to do. Do I have to storm into a branch and demand my money?? SHOCKED, CONFUSED AND SO ANGRY. DO NOT USE THIS BANK!!

Try and change your name with this bank with no branches - this was a second time i mailed it in and redid the verification, so i did it again then they felt that my verified documents were still not efficient enough - like the police man verifying my birth certificate had not spelt out his name as well as a signature on the document. The time and effort it took me to snail-mail and get these documents sent via australia post (old fashioned) was in itself enougn of an excuse to now go and close all my accounts with ING.

Scammers found a backdoor through ING Security. ING refused to take ownership and explain how it could happen. Repeated requests for information and accountability. Have now been ignored. Zero trust in their security and integrity.

Putting so much effort and faith into this company only to find out I’d been taken advantage of was heartbreaking. It took a lot of reflection and research, but I was eventually able to recover what I lost. It wasn’t an easy process, but it taught me a lot. For anyone dealing with a similar situation, I’m here to help and share the steps that made a difference for me.

Inept handling of a double debit of a single transaction. Phone customer service seems responsive, good, but the behind the scene actioning is one miscommunication after another. ING is good if you never have an issue, but comically bad if you need some help. Exiting as a former 10 year customer. Too painful and time consuming to rectify account issues.

ING bonus interest rate policy is the worst in the industry. I opened a Maximiser account and met the criteria for the month of transactions, and depositing the required amount. Tried to query them about the way it works with 8 messages over the 28th 29th Oct and the 1st Nov. After asking several times for yes or no answers, I never got them, just jargon from there policy which is written to confuse. After my money was there for the full month, no bonus interest was give. When I queried this, I was told that I have qualified for the following month, if follow the criteria for another month. They effectively received my money for a full month and paid 0.05% on it. Never deal with this bank who confuses you to deceive you. Zero stars, but I can't enter that.
Jennifer Taranto

Dealing with ING from overseas was one of the most useless processes. Got a different agent every time, and each one provided no use. Better off Googling the answers than trying to talk to their "team" of completely disconnected people.

My esteem for ING has absolutely plummeted, once a great bank,now just like any other, what used to be a trade off is no longer there, they had no bricks and mortar and a very minuscule amount of their ATM’s, in return they rebated fees for any ATM use,all no more,in most cases, very hard once again for regional people.There innovation was great and I encouraged a lot of people to swap to them, can’t recommend any more, shame, looks like more bank shopping ahead.
I encourage any one, in the same position with ING to state their case.

Very average experience with ING support. Not the workers fault, they are just doing their job

This company is a disgrace - trying to solve a problem with my mother's account and no one will call me back

ING Bank is reliable, safe and simple to use.
I have been with ING Bank Italia for almost 2 decades and still i am a customer there but I am also ING BANK Australia customer for about 10 years now. I choose ING bank to put my savings as they offered the best annum % (previously it was just over 5%, all the time, by doing 3 simple steps each month). Now it is still better than most banks, currently 4.80% per annum. I enquired for an home load a couple of years ago and the process was as easy as CBA but at the end I choose CBA for slightly better rate.

One thing is certain, in 20 years I have been with ING Bank, I never ever had any safety issues with their cards. I cannot say the same with CBA. Somehow my cards were "taken" online and unauthorized transactions were done for minimum amounts despite all my precautions and despite the fact I actually use ING Card for online payments.

The only reason why I have also CBA is because I have a joint account with my wife since I moved to Australia and she was with CBA.

ING Bank is one of the biggest bank institutions in the world.

After 25 years ING customer, in Australia since 1968, I had the worst most stressful experience with the ING incompetent support, their imposed identity verification protocole is the most stupid I have ever experienced in my lifetime, the worst since my last one 60 years ago with a French Bank in Paris. Their incompetence and pedantic attitude are beyond comprehension.

I can’t believe I’m even writing this. After being a loyal ING Direct Australia customer for over 20 years, I’ve just lost everything — and ING has gone completely silent.

Recently, ING asked me to update my personal details because of their “policy changes.” I did exactly that, but their online system kept crashing and wouldn’t let me save anything. I tried again and again, thinking it was just a technical glitch.

Then out of nowhere, ING closed my account without permission. No warning. No explanation. And the most terrifying part — every cent in my account is gone.

ING told me I had until October 14 to transfer my money out, yet by September 29, all my balances were already ZERO.
So where did my money go? Who has it? How can a major Australian bank just make my funds disappear and not respond to a single email or call?

I’ve contacted them multiple times — September 29, 30, October 4, and 8 — and not one person has reached out. Twenty years of trust, loyalty, and savings… all gone, like it meant nothing.

If this isn’t a scam, it sure feels like one.
I’m heartbroken, furious, and terrified that others might experience this too.

Do not trust ING Direct. If they can do this to a 20-year customer, they can do it to anyone.

I would give zero stars if I could. I told them I was travelling overseas and I was unable to use my card online while there as it required a text to my Australian phone. I contacted the customer service and they were completely useless and did nothing to help. I’ll be moving to a different bank.

Customer Support isnt there.. when explaining a hard to deal with situation and all you want is some details updated, which any other company is happy to do with no questions asked especially due to the circumstances. And you get them "trying to be helpful" but then say "oh, there's nothing we can do".. how is that helping the customer and being there for them. Did the same change with another bank and had no issues what so ever. Super helpful and understood. Not happy, so I closed my account.

Barefoot investor getting young families to join the cheap ING franchise is the biggest scam going around to families. Be warned they are a cheap bank for a reason following the bare minimum Australian standards to there customers.

Our family lost $85,000 inside a transaction ING completed to a ( Bank of Sydney )

The server doesn’t have Name & BSB matching protocols to protect customers and red flag transactions with mislead details. Also wipe there hands and we were left selling our home.

Terrible experience don’t use them

Worst customer service and crap communication. Have had to spend hours and hours on phone trying to get answers regarding interest rate. Changed my mortgage to interest only without authority. Hostile and unhelpful customer service people. Used to be good, but not now.

Poor customer service.

Fraudulent promotions to get people to sign up.

I’ve been banking with ING Australia for nearly a decade, and overall, I’ve had a very positive experience. Their boosted interest rates on savings accounts are among the best in the market, and their digital banking platform is intuitive, secure, and easy to use.

What sets ING apart is the consistency and transparency of their products — no hidden fees, rebate international transaction fee, and everything is clearly laid out. I’ve always appreciated the simplicity and efficiency of their offerings.

However, I’ve noticed a decline in customer service quality recently, particularly via email and phone. Responses have become less helpful and lack the accountability I’ve come to expect from ING. It’s a noticeable shift, and I hope they take steps to address this soon.

Despite that, I would still recommend ING to others looking for smart, user-friendly banking solutions. A little more attention to service would make a great bank even better.