My experience with Infrared Heating was excellent. The staff were firendly, polite and helpful; the work was completed on time, including a couple of extra requests; the investment was very good value... See more
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I had a great experience with the company, especially with Bert who was very helpful with the design and support. The heating film is excellent, it was straightforward to install and the heat is very... See more
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Prompt service annd sound andvice. The product is working well too. Installed in March and just turned it back on for the autumn. Uses less energy than anticipated.
Company replied
We used infrared heating UK ltd to install 3 heating panels in 2023 - 2 in the kitchen and a mirror one in the living room. Everything , the options and how it works was explained clearly beforehand a... See more
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Company details
Written by the company
Infrared Heating UK is a British-based supplier of UK and EU manufactured innovative electric heating systems and accessories that bring energy-efficient warmth to our customers’ homes. We provide a range of electric and infrared heating products that are suitable for domestic, commercial and industrial applications. By providing radiant heat technologies to our clients, we are creating a positive effect on people’s quality of life as well as our environment. We aim to introduce and drive the global acceptance and use of energy-efficient heating solutions that are smarter and easier to use whilst offering both lower energy consumption and a luxurious comfort.
Contact info
Office Suite 1, Independent House, Imberhorne Lane, RH19 1TU, East Grinstead, United Kingdom
- 01342645021
- info@infraredheatinguk.co.uk
- infraredheatinguk.co.uk
4.8
Excellent
37 reviews
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Reply from Infrared Heating UK
Thank-you so much Tony! We are happy to hear this.
Highly recommend - lovely guy, efficient and professional
Not only is Bert efficient, tidy, and patient, he is also one of the nicest people I have ever met! We spent a few months trying to decide the best way forward to heat our home and approached a couple of companies for quotes on infrared panels and installation. Infrared Heating UK was the only one that offered installation alongside supplying the panels, which made organising the installation so much easier than having to find a separate electrician to do the job. Bert really knows what he is talking about, nothing was a problem, and he remained patient while I spent a few weeks asking for new quotes and deciding where we wanted the panels and how many. After a lot of communication via email and phone, Bert did a house visit, and gave his final advice and suggestions. He ordered and stored all the panels for us (23!) and over a couple of weeks completed the installation. I can't speak highly enough of Bert, he has done a great job and the panels work seamlessly individually and through a central control unit. Thanks Bert!
20 June 2024
Reply from Infrared Heating UK
Thank you so much for your wonderful review, Gill, and apologies for the very late reply.
It really means a lot to hear that you were so happy with both the panels and the whole process from the initial quotes through to the final installation. Bert was absolutely delighted with your kind words – especially about his patience while you were deciding on the best layout and number of panels. Managing the full supply and installation for all 23 panels, and getting everything working seamlessly on the central control, was exactly the outcome we were aiming for.
Even though some time has passed since the installation, if you ever have any questions about the system, need any adjustments, or decide to add anything in future, please don’t hesitate to get in touch. Thank you again for the lovely feedback and recommendation.
Best regards,
Infrared Heating UK Ltd
infrared heaters
Bert, the engineer, was very helpful from the start of the ordering process right to the delivery of our order.
A first class product that has impressed everyone that has seen the final installation.
25 January 2024
Reply from Infrared Heating UK
Thank you so much for your review, Tony, and apologies for the very late reply.
It’s great to hear that you were happy with the support from Bert throughout the ordering and delivery process, and we’re really pleased the final installation has impressed everyone who’s seen it. That’s exactly the kind of outcome we aim for with every project.
If you ever have any questions about the system, need any help in future, or decide to add more infrared heaters, please don’t hesitate to get in touch.
Best regards,
Infrared Heating UK Ltd
Reply from Infrared Heating UK
Thank you very much for your review, Allan, and apologies for the very late reply.
I’m really glad to hear you were happy with the advice and service you received. If you ever have any questions about the system, need further guidance, or are considering additional heating in future, please feel free to get in touch.
Best regards,
Infrared Heating UK Ltd
Infrared Heating UK are brilliant & after sales help is outstanding.
Infrared Heating UK are just, for me, the best. Right from the start, nearly 2 years ago, Bert and Igor helped me with my "future" project. Endless discussions as I ignorantly changed my mind, endless patience, and knowledge and advice imparted with such friendliness. My plans delayed for over a year, they kept the panels as long as they could. Project now nearing completion and we needed advice and more products. They'd moved from Scotland to England - and there was Bert at the end of the phone. Their estimate was 15, yes FIFTEEN, thousand pounds cheaper than another famous firm. The panels are installed on my ceilings, almost invisible and are so good. The mirrors are fabulous - they look so stylish and are heaters! I can't recommend Infrared Heating UK highly enough. I am a really happy customer! Thank you, Bert.
30 October 2023
Reply from Infrared Heating UK
Thank you for the review Sherry
Helpful and friendly
Really nice folks to speak to. Bert was quick to respond to emails and very helpful.
If I need infra red heating equipment in the future I'll definitely give these guys a call.
15 May 2023
Unprompted review
Reply from Infrared Heating UK
Thank you for the review!
Lovely company to deal with
Lovely company to deal with. Very helpful with their knowledge and really efficient with ordering and delivery. Thank you.
17 March 2023
Reply from Infrared Heating UK
Thank you for the review William!
A job well done!
From first contact, Infrared Heating UK were so helpful. They gave me a very detailed quote and were alway available, to answer any questions. All the items for the infrared under floor heating, were dispatched very promptly and all their support throughout, was very much appreciated. A job well done!
18 January 2023
Reply from Infrared Heating UK
Thank you for your review Ray
Very helpful and informative and…
Very helpful and informative and delivered on time. Thank you.
9 December 2022
Reply from Infrared Heating UK
Thank you very much for your review, and apologies for the very late reply.
I’m really glad to hear you found us helpful and informative, and that everything was delivered on time. If you ever have any questions, need further advice, or would like help with any future projects, please don’t hesitate to get in touch.
Best regards,
Infrared Heating UK Ltd
Faultless customer care from Bert and…
Faultless customer care from Bert and his team. Immediate client follow up if there are any queries and a superb product. Can not recommend Infrared Heating UK Ltd highly enough.
David Purser. Edinburgh
29 December 2022
Reply from Infrared Heating UK
Thank you so much for your review, David, and apologies for the very late reply.
It’s wonderful to hear your feedback about the customer care from Bert and the team, and that you’re so happy with the product. We really appreciate your recommendation and your kind words about the follow-up and support.
If you ever have any questions, need any help with your system, or are considering additional heating in future, please don’t hesitate to get in touch.
Best regards,
Infrared Heating UK Ltd
We received exeptional customer service…
We received exeptional customer service from Infrared Heating UK and also a great deal. Our underfloor infrared heating film makes our living room Very cosy. We bought This heating as secondary heating, but it makes the room warm even by itself.
We also bought heating panels to heat our shed. The heaters make the shed warm in no time. Thank you 🙏
13 February 2022
Reply from Infrared Heating UK
Thank you for sharing your experience Marta
Very helpful follow-up advice about…
Very helpful follow-up advice about installation of the product.
11 November 2022
Reply from Infrared Heating UK
Thank you very much for your review, Tim, and apologies for the very late reply.
I’m really glad to hear you found the follow-up installation advice helpful. If you ever have any further questions about the system or need support with anything else, please don’t hesitate to get in touch.
Best regards,
Infrared Heating UK Ltd
Great Product and Service
Highly recommend Infrared Heating UK. We could not be more happier with our Under floor infrared heating system. Works great, no issues, easy set up from any reliable and qualified electrician. We have it set up in our open plan Living Room & Dining Room, delighted with the overall system and straight forward to operate. Infrared heating is definitely the way forward, especially with the increase in utility bills.
11 February 2022
Reply from Infrared Heating UK
Thank you for sharing your experience Archie
Competent technical help
Competent technical help. I was advised what product to choose to solve a heating problem. Easy to order, next day delivery.
I'm very happy with the experience.
19 October 2022
Experts in their field
Experts in their field. Their customer support is outstanding. You need look no further.
27 October 2022
Reply from Infrared Heating UK
Thank you for the kind words about our customer support. We're really pleased we could help and appreciate you taking the time to leave a review.
Kind regards,
the Infrared Heating UK team
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