Ok, so I ordered from here. Didn't get any confirmation of the order. Couldn't get hold of them, the phone is an answer phone and they don't reply to emails/messages etc. Then I read all the othe... See more
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It has been 10 days and so far I have not received my product, nor the confirmation of Shipping. The phone number on the website is purely an answer machine that no one picks up and any of my attemp... See more
All received not a problem very happy with the inflatable dinosaur. Only thing I can say to improve is the parcel tracking information as it didn’t work for me. Other then that all good
My kids absolutely loved the inflatable dinosaurs for their birthday. Speedily delivery and well packaged. Will order another product soon I’m sure. Thank you for making their day!
Company details
Information provided by various external sources
Unusual Inflatables for all occasions. Whatever you need an inflatable penguin for - we don't mind. We are just happy to supply you with a range of friendly inflatable animals, funky pool floats and fun bouncy sports!
Contact info
CH3 9BD, Chester, United Kingdom
- inflates.co.uk
I was missing an item
I was missing an item. Emailed and still no reply
21 February 2020
Unprompted review
Good overall
Inflatables came in great condition and delivery was to a good atandard,. Did have one problem with one of the inflatables but was fixed with Vinyl repair. Overall a good standard
19 February 2020
Unprompted review
Can’t review something I haven’t received.
Ordered on 21 dec, no delivery, 2 e-mails sent, no reply. Now 23 jan.
Nothing.
23 January 2020
Unprompted review
Inflatable Dinosaur
My kids absolutely loved the inflatable dinosaurs for their birthday. Speedily delivery and well packaged.
Will order another product soon I’m sure.
Thank you for making their day!
19 November 2019
Unprompted review
inflatable unicorn
Love my unicorn which arrived promptly and well packaged.
Will order again.
Many thanks
15 November 2019
Unprompted review
Reply from Inflates UK
Thanks Helen. So pleased you are happy with your Unicorn :)
No updates on my order what-so-ever
Update on December 4th: I just got a notification from Paypal saying that I received a refund. Does this mean I will not be receiving my order afterall?
Update on December 4th: Please send me the tracking number via email (my email address is in my order #1036) as I want to track the order that you said you have shipped. My order has a cow and a t-rex. The fact that you don't know what is in my order is very concerning. If you are resending my order, please use a reputable courier with express shipping that has a tracking number.
This is the worst online shopping experience I have ever had. I don't understand why my email was never responded and why I only get responses when I complain here on Trustpilot. Correction on my previous comment: I placed my order on October 15th.
Update on December 4th: I still have not received a tracking number and my order is no where to be seen. On my order page, there are no updates on my order status since my order was placed on October 28th. My order is needed for a party to be held on Decmeber 10th. It is December 4th today and I doubt I will receive my order on time. I want a refund!!!
Update on November 26th: May I please have the tracking number? I still have not received my order. If my order still hasn't been sent, please give me a refund.
I placed my order on October 15th, 2019 and today is November 6th, 2019 and I still have not received any confirmation on whether my order has been shipped or not. I sent an email inquiring about my order on October 28th, 2019 but have never heard back.
If my order is not being shipped, please give me a refund.
5 November 2019
Unprompted review
Reply from Inflates UK
Update 4th December 10.52am: Upon checking your delivery address I can see you are in Hong Kong. We are a UK company and do not offer tracked post to HK. The original order was sent via our postal service Royal Mail. Please do check with your local courier to see if they are holding a parcel for you. In the meantime I have refunded your order in full.
Update 4th December 10.49pm: Your emails have not been reaching us sorry. Hence why are responding here. It also helps to show that we are a transparent company who take our customer complaints seriously. We corresponded your order with the purchase date you provided, which is why we thought your purchase was a Raptor. Now we know the order we will get it sent to you via tracked mail immediately. Your tracking code will be sent to you privately shortly.
December 4th 10am: Again your messages have not been reaching us. Your order was dispatched as promised. Please let us send another in the hope that this time it reaches you. Please report back to us before Friday, as we expect it to be with you tomorrow.
Can I just check that it was for a Velociraptor?
Kind regards
Kate
5th November: Thank you for your feedback. We have been investigating this and have found that the Royal Mail had lost a whole assignment of packages. This is an issue that has affected quite a few of our customers. We have therefore reviewed our shipping process and have chosen to send packages only via tracked post. Your order will also be sent out again tracked. I do hope that this explains the situation and goes some way to compensating you for your experience. In addition, we have now teamedup with a Customer Service system that will ensure the speedy and effective response to all customer enquiries. Again can I please take this opportunity to sincerely apologise.
Orderd an inflatable giraffe few weeks…
Orderd an inflatable giraffe few weeks ago now, contacted them several times to ask where it is, keep being fobbed off. Then was told would be arriving on the day I contacted them. No sign off it, certainly won't be using them again.
30 October 2019
Unprompted review
Reply from Inflates UK
Thank you for your feedback. We have been investigating this and have found that the Royal Mail had lost a whole assignment of packages. This is an issue that has affected quite a few of our customers. We have therefore reviewed our shipping process and have chosen to send packages only via tracked post. Your order will also be sent out again tracked. I do hope that this explains the situation and goes some way to compensating you for your experience. In addition, we have now teamed up with a Customer Service system that will ensure the speedy and effective response to all customer enquiries. Again can I please take this opportunity to sincerely apologise.
Worth Checking Stock before you order ......
Unfortunately after letting me place my order they then replied (two days later) with no stock ?? and the item is still showing on the website as available.
29 October 2019
Unprompted review
Kate was very sympathetic and helpful…
Kate was very sympathetic and helpful with her email and eased the disappointment of the order not arriving in time for me to use it. This was not the fault of Inflates UK. I am appreciative of the attempt to speed the order up. Thank you Kate.
23 October 2019
Unprompted review
I emailed customer service in regards…
I emailed customer service in regards to where my parcel is and no response. Also you can not track your parcel. It was been giving me the same information for about a week now in the ‘track my Order’ site.
14 October 2019
Unprompted review
Reply from Inflates UK
Thanks so much for your feedback. If you see our Delivery information page it states that delivery to Europe can take up to 8 days. Your order was shipped on October 7th. Therefore please allow until October 15th for delivery. If it has still not been received by then please do get back in touch.
We are offering tracked delivery from next week on our site so you will be able to choose this option in future when placing orders. Thanks again for your feedback. I hope this has helped.
Please can you update as to whether the parcel was received? Thank you.
Rhino arrived instead of horse!
Hi,
I ordered an inflatable horse for a party, it arrived quickly however the parcel that arrived was a blow up rhino instead! Nice quality but not what I ordered!
Thanks
Sam
13 October 2019
Unprompted review
Reply from Inflates UK
Hi Sam - we are so sorry about this! Has your party happened yet? We can get a horse out to you tomorrow if that is acceptable? We will also refund the cost of the Rhino immediately. Apologies again.
Hi again - having double checked your order I can see that you did in fact order a rhino. I have resent your order confirmation to you for clarification. If you would like to order a horse please do so from our website and we shall make sure it is sent to you straight away.
Please can you clarify that you have read this response and make the appropriate amendments? Thanks so much
Really good service and delivery
11 October 2019
Unprompted review
Reply from Inflates UK
So pleased you are happy with our service Liz!
Rapid processing and delivery but sent…
Rapid processing and delivery but sent 20" penguin when requezted 36". Feel letdown.
3 October 2019
Unprompted review
Reply from Inflates UK
Thanks so much for your feedback Bill. We are so sorry you have been letdown. It is a mistake on the website which we will rectify immediately. In the meantime we will refund your postage as a gesture of goodwill. We hope that you will shop with us again in the future.
Great products and fast delivery service
What a fab website!! I ordered the unicorn for my daughter's birthday and she absolutely loves it. It's a great quality product and came in the post really quickly.
28 August 2019
Unprompted review
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