Disgusting customer service. Spent £300 on bridesmaid dresses; 4 came with no label, just shoved in a plastic bag! The two with labels state 'no refunds if removed' - so this has compromised my statut... See more
Company replied
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I ordered dresses from Infinity for my bridesmaids, I chose infinity due to its flexibility on styling to accommodate my bridesmaids preferences and diverse body type, yet maintaining the same colo... See more
Company replied
Dresses are poorly made, edges aren’t finished nicely! A child could’ve cut it better. Colour was completely different than expected and the dress was completely see through. Bridesmaids aren’t tal... See more
Company replied
I was going to order from here however realised during the checkout process that The delivery time was too long for what I needed. So did not complete the process. The site said the order was unsucces... See more
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2.8
Average
154 reviews
Replied to 75% of negative reviews
Typically replies within 1 month
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Used it for my bridesmaids and was the best decision
I ordered dresses from Infinity for my bridesmaids, I chose infinity due to its flexibility on styling to accommodate my bridesmaids preferences and diverse body type, yet maintaining the same colour/material.
All of my bridesmaids looked stunning with the dress and they all compliment the material and quality, saying it was comfortable to dance with it etc.
From my experience, I recommend it!
15 November 2025
Unprompted review
Reply from Infinitydress
Thank you so much for sharing your wonderful experience with Infinity dresses for your bridesmaids! We’re truly honored to have been part of your special day.
We’re delighted to hear that the flexibility in styling worked well for your bridesmaids’ individual preferences and body types, while still keeping the cohesive look you wanted. We put a lot of care into selecting materials that are both elegant and easy to wear, so your feedback means a lot to us.
Congratulations again on your wedding, and thank you for recommending Infinity! Wishing you and your bridesmaids many beautiful memories ahead.
Pretty terrible
Pretty terrible. Ordered 1 dress which arrived with a pull in it. Requested a refund so send back to the US from the UK (which cost me £17) no refund for that. Took money off my refund BC I paid on a credit card, which was not disclosed to me until the refund had been processed. When the dress arrived it looked a different colour from the sample and the quality was poor (hence the pull). Would not use again
30 August 2025
Unprompted review
Reply from Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
Thank you for bringing this to our attention. We are truly sorry that our return process caused you further frustration and financial loss. This is not the standard we strive for.
We are taking immediate action based on your feedback:
Faulty Product & Refund: You are completely right. You should not have to pay for a faulty item. We have processed a full refund for the dress, including the original shipping cost.
Return Shipping Cost: We sincerely apologize that our policy was not clear.
Quality & Color Issues: Your feedback regarding the quality and color discrepancy has been escalated directly to our Quality Control and Sourcing teams. They are investigating this specific batch to prevent this from happening in the future.
We understand your decision not to shop with us again, but we hope this solution demonstrates our commitment to making this right. We are also reviewing our return policy and communication to ensure full transparency for all our international customers.
Disgusting customer service
Disgusting customer service. Spent £300 on bridesmaid dresses; 4 came with no label, just shoved in a plastic bag! The two with labels state 'no refunds if removed' - so this has compromised my statutory right as a consumer. Reporting to trading standards. The person emailing 'Tina' was rude and dismissive of my concerns. Asked to refund 4 times and kept ignoring my request. I will be putting in a back charge request through my credit card company!
3 July 2025
Unprompted review
Reply from Infinitydress
Thank you for reaching out, and please accept our sincerest apologies for the frustration and inconvenience caused by your recent order. We truly appreciate you bringing this to our attention, and we want to make some explains.
1- Missing Tags on Some Dresses – We’ve checked with our team, and this was due to a transition between production batches where newer tags were added. However, we fully acknowledge that the packaging and presentation should have been consistent, and we regret that this was not the case. But all dresses are new.
2- Poor Communication & Service Experience – We are deeply disappointed to hear about your interaction with Tina. But she is also working to comply with the website's return policy. We are willing to bear the shipping cost if it is a quality issue with the dress, but due to different production batches resulting in different tags, this does not prove that there is any problem with our dresses.
We completely understand if you still wish to proceed with a chargeback, but we hope this offer demonstrates our commitment to resolving the issue fairly.
Once again, we sincerely apologize for the stress this has caused, especially for such an important occasion. Thank you for giving us the opportunity to correct this.
Waste of money!
Do NOT buy these!!!! They would be great for small/petite built women. I am curvy and wanted something classy to wear on vacation-what a huge waste of money! I look like a thick sausage in a Smarties wrapper. The “ties” are too short for my build. They only offer exchanges “within 30 days”, NO refunds. The videos make it seem simple to do the varied styling, but they aren’t detailed or slow enough to follow. Like an idiot, I ordered three of them and am stuck. Really wish I’d done my research before buying them. Lesson learned!
15 December 2024
Unprompted review
Reply from Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
Thank you for taking the time to share your honest feedback—we truly value your input, and we’re genuinely sorry to hear that your experience with our wrap dresses didn’t meet your expectations.
We completely understand how disappointing it can be when clothing doesn’t fit the way you envisioned, especially when you were looking forward to wearing it for a special occasion like a vacation. Our goal is to create pieces that are flattering and comfortable for a variety of body types, and we regret that the fit and styling didn’t work for your curves. Your feedback about the tie length and styling videos is incredibly helpful—we’ll definitely review our product descriptions and tutorials to make them clearer and more inclusive.
We appreciate your patience and hope to have the opportunity to serve you better in the future. Thank you for helping us improve.
Only good if your small build
I paid $99 Australia..the videos on how to out dress on are cut and too fast fore you to use and secondly if you are big breasted [I'm 16DD) and a dress size 16, it does not fit . You do any of the styles it flaps open as it doesn't wrap around fully . Could only wear if you have bikini on.
9 December 2024
Unprompted review
Reply from Infinitydress
Thank you for your honest feedback—we sincerely apologize that our dress did not meet your expectations, especially regarding fit and styling guidance. You’re absolutely right to expect better, and we appreciate you highlighting these issues so we can improve.
For Better Fit Options:
We now offer extended sizing with reinforced wrap coverage for DD+ busts (available in select styles—ask us for recommendations).
Added detailed fit guides with chest/waist/hip measurements for every size.
This was not the experience we want for you. If you’d like personalized assistance, our Fit Specialist is available at [uk@infinitydress.com].
Awful company!
Awful company!! Sent the wrong colour dress, took 2 weeks to arrive. When you FINALLY get a response they promise to sort the problem and then ignore you! No refund and stuck with a dung coloured dress that can only be cut up to use as a donkey costume!
27 September 2024
Unprompted review
Reply from Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
We sincerely apologize for your experience—this falls far below our service standards. You deserved:
1- The correct item promptly
2- Responsive support
3- A fair resolution
We truly appreciate your feedback and the chance to improve.
Awful Company do not use
My friend is getting married abroud. I am pregnant so we left my dress until last as we weren’t sure what size I would need.
Ordered my first brides maid dress in july - this did not turn up - it was lost in transit.
Contacted infinity dresses via e-mail - take forever to reply - they said they were sending me a second dress. I stressed the wedding was in 3 weeks.
A week later when I hadn’t heard anything from the company, and I didn’t have any new shipping details, I panicked and ordered a 3rd dress to someone’s house who was flying out to the wedding at a later date.
None of the dresses have arrived. When I e-mailed asking where the second dress was… it was never sent! But they also never gave me a refund!
I’m awaiting a full refund from this company I want all my postage paid for all of the dresses that I can’t wear as none of them turned up. I would not buy dresses from this company again.
It is not my choice to use this company as I am not the bride. However the other bridesmaids who have their dresses have said the colour is completely different to the website and the material is awful so the dresses are near enough see through.
Good luck if you order from this s**t show of a company.
I am now not being a bridesmaid as I do not have a dress and fly tomorrow.
22 August 2024
Unprompted review
Reply from Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
We sincerely apologize for this unacceptable experience.
Improvements in progress:
✅ Enhanced warehouse oversight
✅ Real-time tracking alerts
✅ Emergency order support
We regret the impact on your special occasion and are committed to doing better.
Scam Returns Policy
I ordered one dress as a sample before ordering the 4 bridemaid dresses I need and thankfully I only ordered one!!
The dress is unhemmed, incredibly light and way too short. I'm only 5 6' and I'd have to wear it with flats and even at that it wouldn't touch the floor.
No problem, I'll just return it for a refund right? Wrong!!!
First of all they make it really hard to find the contact email to email for a refund. Then when you do, "Tina" will interrogate you on why you need to return it and offer suggestions to counteract any issue you have
Next, when they finally agree for a refund you get 2 options. The first is to keep the dress and get a 50% refund or return it for a full refund. The catch is that you need to cover the cost of tracked shipping to the USA which cost over half the dress price. The package initially came from China and my shipping was 8.95 so it makes no sense to spend 40$ to send it back.
Ridiculous.
28 June 2024
Unprompted review
Reply from Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
We sincerely apologize for your experience.
We're improving:
✓ Clearer sizing charts
✓ Faster customer service
✓ Better return process
Thank you for helping us improve.
This is a terrible business to deal…
This is a terrible business to deal with .. I ordered 5 dresses and I need to return them as they are too short ..
have had no response from the customer services team I paid nearly £300!
Do not use this company!!(! Unless you are smaller than 5ft5 and wear flat shoes ) ..
11 June 2024
Unprompted review
Reply from Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
We sincerely apologize for this unacceptable experience. Now we corrected length to 46''.
We appreciate your patience as we improve our service.
They don't accept returns
Ordered one dress and it isn't the right colour scheme. They won't refund, they have awful customer service. Do not buy
7 June 2024
Unprompted review
Reply from Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
We sincerely apologize for the color discrepancy and poor service you experienced. This falls far below our standards.
Improvements we're making:
1- Enhanced color accuracy checks
2- 24-hour response guarantee
3- Simplified refund policy
Your satisfaction is our top priority.
AVOID AT ALL COSTS
If I could rate zero stars, I would. Absolutely awful. I ordered a few dresses from various sites to try, before ordering I checked the return policy, and it says if it isn't right for whatever reason, you can return within 30 days of delivery. So, this dress didn't fit my bridesmaid as they are "one size", also the sage green colour is by no means sage green in the slightest! Had to email to return and they kept insisting an exchange, well the quality was shocking and the colour wasn't right so I didn't want an exchange. Then they told me I could have a third of a refund and keep the dress (what reputable company does this?!) I said I wanted to return it for a full refund...they were so insistant not to accept this. And they kept repeating reasons it could be my fault (how do you order the wrong size when its one size...baffling!) So I accepted a half refund and to keep the dress but honestly I'd feel bad selling this absolutely shambolic dress to any other human being. Customer service is shocking.
AVOID AT ALL COSTS.
30 April 2024
Unprompted review
Reply from Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
We are truly horrified by your experience and sincerely apologize for our complete failure to meet your expectations. This is not how we want any customer to feel. We are implementing mandatory customer service training this week.
1- Quality Investigation: Our design team is reviewing the "sage green" color discrepancy
2- True-to-color samples
Thank you for giving us the hard truth we needed to hear.
OBSESSED with VELVET
OBSESSED! I ordered a second standard infinity dress (lavender) for my daughter to wear as a Bridesmaid (it’s perfect!). I added Black and Burgundy VELVET dresses to my cart … a new product range. Oh my goodness… the velvet dresses are next level stunning! I’ll be watching for more velvet colour choices - I can’t wait!
12 April 2024
Unprompted review
Reply from Infinitydress
Wow! Thank you SO much for your incredible enthusiasm—it absolutely made our day! 💜 We’re thrilled that the lavender infinity dress was perfect for your daughter’s bridesmaid look (such a gorgeous choice!), and we’re over the moon that you’re loving our new velvet collection too! The black and burgundy shades are definitely showstoppers—so rich and luxe for any special occasion.
We’re already working on expanding the velvet color range (stay tuned—more elegance coming soon!), and we’d love to hear which hues you’d like to see next. Your support means the world to us!
Wishing your daughter and the bridal party all the magic on the big day! ✨
Awful dress
Dresses are poorly made, edges aren’t finished nicely! A child could’ve cut it better. Colour was completely different than expected and the dress was completely see through. Bridesmaids aren’t tall and the floor length dresses are definitely no where near long enough.
Customer services aren’t getting back to me about returning my order!
1 March 2024
Unprompted review
Reply from Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
We sincerely apologize for this unacceptable experience.
We're improving:
✓ Triple-check quality control
✓ Detailed garment measurements
✓ 24-hour response guarantee
Our head designer would love to send you complimentary dresses from our new collection.
Poor quality
Received order the material is cheap & quality poor. It came all creased in a plastic bag looked dreadful. Material just cut with raw edges. Very disappointed.
The concept is good but product quality lets it down.
26 January 2024
Unprompted review
Reply from Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
We sincerely apologize that the product didn't meet your expectations.
Quality Improvements Implemented:
✓ Professional garment finishing
✓ New crafts dress hemmed
Thank you for your honest feedback - it helps us improve.
Awful I'm trying to return a dress due…
Awful I'm trying to return a dress due to poor quality and no answer from the contact us on website aviod
18 January 2024
Unprompted review
Reply from Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
We sincerely apologize for this unacceptable experience.
Your feedback has triggered:
✅ New quality control checks
✅ Dedicated returns specialist hire
We appreciate your patience as we improve.
Awful
Awful. They charge £7 for a colour swatch but it’s a cardboard thing with all the colour swatches. They’re tiny and completely useless as I don’t need 20 colour swatches. I needed one. The customer service was also absolutely awful. I’m so angry and frustrated. Definitely not using them for my bridesmaids!
18 September 2023
Unprompted review
Reply from Infinitydress
Thank you for your honest feedback. We sincerely apologize for the frustration with both the color swatches and service—this is not the experience we want for our customers.
We'll immediately review the swatch product description for clarity. For bridesmaid dresses, we do offer individual swatches and would be happy to provide these at no extra cost if you'd like to try us again.
Your comments about our service concern us deeply. We're addressing this internally to improve. We're truly sorry for the stress during your wedding planning and hope to regain your trust.
Would definitely recommend
I brought this dress for my bridesmaids after trying loads of others and giving up as all my bridesmaids were different shapes so this dress was perfect as they could wear it how they wanted and it looked amazing on all of them would definitely recommend and the price is decent aswell and a very comfy material
6 May 2023
Unprompted review
Reply from Infinitydress
Thank you so much for your wonderful review! We’re absolutely delighted that our infinity dress was the perfect solution for your bridesmaids—it means the world to us that you chose our design to celebrate your special day! 💖
We designed this dress with versatility in mind, so hearing how beautifully it worked for all your bridesmaids (no matter their shape or style preference) is the best compliment ever! And we’re so glad you found it comfortable and affordable—because everyone deserves to feel amazing without breaking the bank.
Wishing you and your bridal party a lifetime of happiness (and stunning photos to treasure!). If you ever need another style for future celebrations, we’d be honored to be part of them! ✨
Only buy this dress if you are SURE you…
Only buy this dress if you are SURE you want it - as they do not refund you if the dress doesn’t fit/don’t like it etc - I spent nearly £70 and was only refunded £30 - they first tried to offer a refund of £25!
I am glad I only ordered the one and not the EIGHT that I was going to do - I would have lost so much money when times are already so hard
17 April 2023
Unprompted review
Reply from Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
We sincerely apologize for the frustration with our return policy. We understand how disappointing this must be, especially when budgeting carefully.
While we clearly state our policy on the product page to avoid surprises, we recognize this doesn't resolve your experience.
We'd love to make this right.
1- Explain our sizing guide to prevent future issues
2- Offer a discount code for your next order
3- Personally review your case
We value your feedback and will use it to improve our policy communication. Thank you for giving us the chance to do better.
Wow!!
Wow!!! I ordered 5 dresses for my bridesmaids and was a little worried after reading some of the reviews but honestly they are perfect! Colour is exactly what it was like on the website it is not see through and is so soft I know my bridesmaids will look amazing on my wedding day
11 March 2023
Unprompted review
Reply from Infinitydress
WOW—thank you for this amazing review! 💖 We’re over the moon to hear that your bridesmaids' dresses turned out even better than you hoped! It’s so important to us that the color, quality, and fit meet your expectations (no see-through surprises here! 😉), and we’re thrilled you love the soft, luxurious feel.
Your wedding day is all about celebrating love, and we’re honored to play a small part in making your bridal party look and feel absolutely stunning. Thank you for trusting us—we know they’ll shine just as brightly as you will! ✨
Wishing you the most magical day ahead! Let us know if you need anything else—we’re here to help!
This dress went beyond my expectations
This dress went beyond my expectations. I'm a size 14au and I have a large chest so was worried about buying online especially with the sizing been so broad, but it is a perfect fit. Such a beautiful dress and the material feels amazing and is a gorgeous colour. The deliver to Australia was fast too.
23 February 2023
Unprompted review
Reply from Infinitydress
Thank you so much for taking the time to share your wonderful experience! 💖 We’re absolutely thrilled that the dress not only fit you perfectly (hello, fabulous size 14AU confidence! 👏) but also exceeded your expectations in comfort, color, and quality. We know how tricky online shopping can be, especially when it comes to sizing, so your trust means the world to us!
It’s fantastic to hear that the shipping to Australia was fast—we work hard to make sure our international customers get their gorgeous pieces as quickly as possible. You look amazing, and we hope you feel just as incredible as you do in this dress!
Wishing you many occasions to shine in it—you’re going to turn heads for sure! ✨
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