Infinitely Special is my absolute go-to! I’ve been ordering from them for some time now and I’ve never been disappointed. The scents are incredibly close to the original perfumes, and I’m constantly g... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
"I am highly impressed with this business! I bought the mahogany defuser, fabric spray, waxmelts and the perfume. The delivery was quick and easy. I really appreciated their attention to detail, espec... See more
The package was beautifull. I really did not expect such beautifull packaging. The service was so quick. Thank you so much Infinitely Special. This was an honour doning business with you and I defin... See more
Company replied
I have ordered the mont blanc explorer perfume and i must say i am amazed by how it smells alomst exactly to the original and the service is superb it was less than 12 hours after i orderd that i reci... See more
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Company details
Written by the company
Welcome to Infinitely Special! We are a premier online retailer offering a wide range of exquisite products to enhance your living spaces and embrace your unique style. Specialising in Soy Wax candles, wax melts, room mist, Reed diffusers, and designer-inspired perfumes, we curate an extraordinary collection to elevate your sensory experience. At Infinitely Special, we believe in the power of natural ingredients. That's why our Soy Wax candles are hand-poured with love, using only the finest quality soy wax and infused with captivating fragrances that will transport you to a world of serenity and tranquility. Our wax melts provide a convenient way to enjoy enchanting aromas throughout your home, while our room mist effortlessly revitalizes any space with a burst of freshness. Indulge in the sophisticated elegance of our Reed diffusers, which combine artistic design with carefully selected scents to create a lasting impression. For those seeking a touch of luxury, our collection of designer-inspired perfumes offers a wide range of captivating scents, meticulously crafted to match your discerning taste. Customer satisfaction is our top priority, and we take pride in providing exceptional products and excellent service. We invite you to explore our diverse range of offerings and discover the perfect products to enhance your personal sanctuary. Join our community of delighted customers and let Infinitely Special transform your space into a haven of elegance and refinement
Contact info
35 Letchworth Drive, 7441, Cape Town, South Africa
- 0735259777
- Info@infinitelyspecial.co.za
- infinitelyspecial.co.za
4.8
Excellent
294 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Loved the communication
1 November 2024
Reply from Infinitely Special
Thank you so much, Chanda! 🌟 We're thrilled to hear you enjoyed the communication. Your feedback means a lot to us, and we're here anytime you need assistance. 😊
Jonothan
Great smelling products and always…
Great smelling products and always packaged up beautifully!
30 October 2024
Reply from Infinitely Special
Thank you, Michelle! 🌸 We're so glad you’re loving the scents and our packaging! We put a lot of care into each order, so it’s wonderful to hear it made an impression. Enjoy your products, and thanks for sharing your experience! 😊✨
Jonothan
I placed my order & with excitement I…
I placed my order & with excitement I asked to please let me know as soon as I could collect, Jonothan delivered right to my front door within 1 hour of my order being placed. Bonus is the smell of my oils are AMAZING & so powerful. I will be purchasing again VERY SOON
29 October 2024
Reply from Infinitely Special
Thank you so much for the wonderful review, Robyn! 🌟 We’re thrilled that you enjoyed the quick delivery and are loving the powerful fragrance of your oils! It was a pleasure bringing your order to your door, and we can’t wait to have you back for your next purchase. Your excitement means the world to us! 😊✨
I was a bit skeptical
I was a bit skeptical when I bought the perfume, but once I have received it and start using it, I am so happy with it. It smells soooo goood! Just love it!!!
28 October 2024
Reply from Infinitely Special
Thank you, Maryna! 🌸 We're so glad to hear we could exceed your expectations! It’s always a pleasure turning a bit of skepticism into pure satisfaction. Enjoy every spritz, and thank you for sharing the love for our fragrance! 😊💖
Reply from Infinitely Special
Thank you so much, Mpho! 🌟 We're thrilled to hear that you enjoyed your experience with us! Knowing you’d choose us again means the world. We look forward to serving you many more times!
Replacement of 3 perfumes
Hi, just to say that Infinitely Special really came through and supplied me with 3 new perfumes. I was very impressed with the way they handled it and with their prompt response and customer service!
30 September 2024
Unprompted review
Reply from Infinitely Special
Hi Suzette! 🌟 Thank you for sharing such wonderful feedback! We're thrilled to hear that you enjoyed your experience with Infinitely Special and that our service left a great impression. It was our pleasure to supply you with your new perfumes, and we look forward to bringing more delightful scents your way!
Reply from Infinitely Special
hank you, Sazi! We appreciate your feedback on our quick and clear service. It’s great to know that our communication met your expectations. We’re here for you anytime
Reply from Infinitely Special
hank you, Debbie! We're delighted to hear that you found our service excellent. Our team strives to be helpful, prompt, and efficient, so your feedback truly motivates us. We look forward to assisting you again soon
Reply from Infinitely Special
Thank you, Ruben! We're so glad to hear you're enjoying both the product and our service. It’s always a pleasure to make our customers happy. Looking forward to serving you again!
A winning brand
love everything about my package- it was securely packaged. the products smell devine
1 October 2024
Reply from Infinitely Special
Thank you, Nixi Dee! 🌟 We're over the moon to hear that you loved everything about your package. Knowing it arrived safely and that you’re enjoying the divine fragrances makes our day. We can’t wait to delight you again!
The product you need to have
It was beautifully packed and no hick ups. Very impressed with the quality and service. Thank you
26 September 2024
Reply from Infinitely Special
Thank you so much, Anelle! We're thrilled to hear you loved the packaging and had a smooth experience with us. Quality and service are at the heart of what we do, so it means a lot to see that shine through in your experience. Enjoy, and we look forward to serving you again! 🌟😊
Reply from Infinitely Special
Thank you so much for your wonderful review, Izhaar! We're thrilled to hear that you had a fantastic experience with us. Waathiq truly embodies our commitment to exceptional service, and we’re glad he made a positive impression. We look forward to welcoming you back soon!
Best regards,
Jonothan
Infinitely Special
i just got my package ....and i LOVE…
i just got my package ....and i LOVE the waxmelts!!!!! and the oil you guys got a customer for life!!!!!....THAT BABY POWDER ONE oh yes...i wish there was and roll on oil for the body in that scent
18 September 2024
Unprompted review
Reply from Infinitely Special
Hi Ronell! Thank you for your amazing feedback! We’re so glad to hear that you love the wax melts and the oil. The Baby Powder scent is a customer favorite, and we appreciate your suggestion for a roll-on oil in that fragrance! We’re always looking for ways to improve our products, and your input means a lot to us. Welcome to the Infinitely Special family—we're excited to have you as a lifelong customer!
Warm regards,
Jonothan
Infinitely Special
Amazing to work with
Absolutely an amazing company to work with.
Understood what I needed and made magic happen.
Highly recommend them
30 August 2024
Reply from Infinitely Special
Hi Cassandra! Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience working with us. Understanding your needs and creating something special is what we strive for. Your recommendation means the world to us! We look forward to working with you again in the future.
Best wishes,
Jonothan
Infinitely Special
Scents refine Aesthetic
My home is all about being aesthetically pleasing and comforting to me and Infinitely Special has made it's way into that aesthetic by enhancing a warm, dreamy and intimately welcoming space❤️❤️❤️
25 August 2024
Reply from Infinitely Special
Dear Priyanka,
Thank you for such a beautifully crafted review! 🌟 We’re so glad to hear that Infinitely Special fragrances have become a part of your home’s aesthetic, enhancing that warm, dreamy, and welcoming vibe you’ve created. Your words truly capture the essence of what we aim to deliver. ❤️
We’re grateful to be a part of your space, and if you ever want to explore more scents to complement your aesthetic, we’re here to help!
Warm regards,
Jonothan
Infinitely Special
Reply from Infinitely Special
Hi Sylvia
Thank you for your feedback and for the 4-star review! 🌟 We’re glad you love the product and appreciate your patience with the shipping time. We're constantly working to improve our delivery process, and your input helps us do better. We hope to provide you with an even smoother experience next time! 😊✨
Jonothan
Infinitely Special
One of my perfumes came broken.
Great service, highly recommend. My Perfumes smell so nice and lasts. Also received a free one after they replaced the broken one🌸
10 August 2024
Reply from Infinitely Special
Thank you for bringing this to our attention. We're sorry to hear that one of your perfumes arrived broken. We've reached out to you via WhatsApp and are happy to replace the broken item. We apologize for any inconvenience this may have caused and appreciate your understanding!
Jonothan
Director
Infinitely Special
Fragrance oils and scented candles…
Fragrance oils and scented candles smell great. Packaged well for delivery.
6 August 2024
Reply from Infinitely Special
Thank you so much for your kind words! We're thrilled to hear that you're enjoying the fragrance oils and scented candles. It's great to know they arrived safely and that you're pleased with the packaging. We appreciate your support! 🌟
Jonothan
Director
Infinitely special
I loved your packaging 👌👌👌 also the…
I loved your packaging 👌👌👌 also the scent of the perfume last longer I'm truly happy with everything.
13 June 2024
Reply from Infinitely Special
Dear Gugu Malaza,
Thank you so much for your wonderful review! 🌟 We're thrilled to hear that you loved our packaging and that the scent of the perfume exceeded your expectations. Your happiness means the world to us.
We look forward to continuing to provide you with exceptional products. Thank you for choosing Infinitely Special!
Best regards
Jonothan
Infinitely Special
Reply from Infinitely Special
Thank you so much, Cassandra! 🌟 We're thrilled to hear that you're loving your products and that you had an amazing experience with us. Your support means the world to us! Enjoy your Infinitely Special scents. ✨
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