IHS has been very supportive throughout my claim. Even tho I’m at the start of the process I’ve found them to be thorough and great at keeping me informed as to my claims progress. The staff are alway... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Elizabeth contacted me regarding my hearing loss claim. She was very proficient and knew her job extremely well. She was thorough in her questioning and very patient as the information required abou... See more
The company has successfully completed stage 1. Now waiting for a positive outcome stage 2. Main concern is approval of Hearing aid to improve my quality of life.Stage3. Thank you to staff involved... See more
Elizabeth was great she was very calm and controlled with my first original churlish answers as i thought i had already explained all this prior, but she was very patient with me and i started to rea... See more
Company details
Written by the company
Industrial Hearing Services wants to ensure that no individual misses out on their rightful entitlement for an injury sustained when building a better country. We will look after your interests positively, actively and professionally. We aim to make the evaluation process as quick, readily available and easy as possible. We will only ever connect you with specialist medical and legal companies who provide their services on a zero out-of- pocket expense basis. We will treat your inquiry on a highly confidential basis.
Contact info
4217, Gold Coast, Australia
- 1800 256 395
- admin@industrialhearingservices.com
- industrialhearingservices.com
4.8
Excellent
536 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Staff were very helpful and friendly…
Staff were very helpful and friendly made the process easy.
5 May 2026
Unprompted review
Anne G was very friendly
Anne G was very friendly, patient informative, clearly spoken, helpful and very professional . 5 stars.
Thank you Anne for time and effort.
31 March 2026
Unprompted review
IHS = supportive
IHS has been very supportive throughout my claim. Even tho I’m at the start of the process I’ve found them to be thorough and great at keeping me informed as to my claims progress. The staff are always friendly and helpful. Here’s hoping for a satisfactory outcome!
11 March 2026
Unprompted review
I have a hearing problem and it's hard work dealing with ambulance chasers
I have a hearing problem and the female that contacted me spoke that quickly I had to keep getting her to repeat herself, I found them very pushy and I felt rushed and at the end of the phone conversation she said I should live a good review as she was hoping to get a promotion, honestly between these muffets and the ambulance chasing lawyers it's hardly worth the process, I sure everyone else is getting a better financial outcome than I will and I'm the one with the ear damage, So there you are Elizabeth the review you asked for
7 August 2025
Unprompted review
Reply from Industrial Hearing Services
Hi Tony, we’re very sorry to hear about your experience — that’s certainly not the level of service we aim to provide. It’s especially important to us that we speak clearly and patiently with anyone experiencing hearing difficulties, and we apologise if that wasn’t your experience. No one should ever feel pressured to leave a review.
We would genuinely appreciate the opportunity to look into this and understand what happened. Please contact us directly on 1800 256 395 or email admin@industrialhearingservices.com so we can discuss this with you personally and address your concerns.
Elizabeth
Elizabeth handle my phone call very well, she was patient while I found all the information that was needed
With her help the process was easy
9 February 2026
Unprompted review
Reply from Industrial Hearing Services
Dear Kevin, thank you so much for your kind feedback. We’re really pleased to hear that Elizabeth was patient and helped make the process easy for you. Your trust means a lot to us, and we’re here to support you every step of the way.
Elizabeth was brilliant
Elizabeth was brilliant, was very patient, and explained everything I needed to know, treated me with respect and always got back to me so quick when I had to double check my information.
Such an asset to your company
29 January 2026
Unprompted review
Reply from Industrial Hearing Services
Dear Nicole, thank you so much for your wonderful feedback. We’re delighted to hear that Elizabeth made such a positive impression and that you felt respected and supported throughout the process. Your kind words mean a great deal to us, and we’ll be sure to pass them on to her and the team.
Fantastic ethics
Elizabeth continued to remain in contact with me updating the progress and helping with gathering information. Her customer relations was excellent putting me at ease in what could of been stressful claim. Even after their phase of investigation was completed I was offered support, thank you Beth.
28 January 2026
Unprompted review
Reply from Industrial Hearing Services
Hi Phil, Thank you so much for your thoughtful feedback. We’re really pleased to hear that Elizabeth kept you updated and helped make what could have been a stressful process feel much more manageable. We truly appreciate your kind words and will be sure to pass them on to Beth and the team.
Elizabeth was great and very helpful
Elizabeth was great and very helpful. Explained what was happening and helped me when I wasn’t sure what to do.
23 January 2026
Unprompted review
Reply from Industrial Hearing Services
Hi Gary, thank you so much for your kind feedback. We’re glad to hear that Elizabeth was helpful and took the time to clearly explain the process and support you when you needed it. We truly appreciate your trust.
Elizabeth was great and very helpful
20 January 2026
Unprompted review
Reply from Industrial Hearing Services
Hi Jean, thank you so much for your kind words. We’re really pleased to hear that Elizabeth was helpful and that you had a positive experience. We truly appreciate your support.
Reply from Industrial Hearing Services
Hi Robert, Thank you so much for your feedback. We’re really pleased to hear you found our service helpful and great. We truly appreciate your support.
Elizabeth was excellent to deal with
Elizabeth was excellent to deal with, very thorough and concise, but very friendly and helpful.
8 January 2026
Unprompted review
Reply from Industrial Hearing Services
Dear Rob, thank you so much for your lovely feedback. We’re delighted to hear that Elizabeth was thorough and clear, while also being friendly and helpful. Your kind words truly mean a lot to our team.
Thank you Elizabeth for your help
Thank you Elizabeth for your help, it was a very good communication, she was very easy to speak to, over all was clear explanation about my claim. Thanks again.
10 December 2025
Unprompted review
Reply from Industrial Hearing Services
Thank you so much for your kind feedback. We’re really glad to hear Elizabeth was able to help and that you found the communication clear and easy throughout the process. Making things straightforward and approachable is very important to us, so it’s great to know you felt well supported.
A great company to deal with.
What has made this experience to this point so easy has been through the help and constant communication with Elizabeth she has explained and guided me through the at times complex collection of required information and always with great patience and very pleasant manner great job Elizabeth.
6 December 2025
Unprompted review
Reply from Industrial Hearing Services
Thank you for such thoughtful feedback. We’re so pleased to hear that Elizabeth’s guidance and ongoing communication helped make the process easier for you, especially when things can feel complex at times. Her patience and clear explanations are something we truly value, and we’ll be sure to pass on your kind words to her.
L Rose.
My whole experience with IHS was great .Elizabeth was very professional and friendly making the process easy
29 November 2025
Unprompted review
Reply from Industrial Hearing Services
Thank you for sharing your experience with us. We’re delighted to hear that you had a great experience and that Elizabeth’s professional and friendly approach helped make the process easy for you. We’ll be sure to pass on your kind feedback to her.
Elizabeth was awesome
A very nice articulate lady named Elizabeth contacted me and guided me through the entire process ,very happy with outcome
26 November 2025
Unprompted review
Reply from Industrial Hearing Services
Thank you for taking the time to share your experience. We’re really pleased to hear that you felt well supported throughout the process and that you’re happy with the outcome. Our team works hard to make things as clear and straightforward as possible, so it’s great to know that came through.
The people who I spoke to were very…
The people who I spoke to were very helpful and respectful
25 November 2025
Unprompted review
Reply from Industrial Hearing Services
Thank you for your feedback. We’re really pleased to hear that you found our team helpful and respectful — that’s exactly the experience we aim to provide. We appreciate you taking the time to share your thoughts.
Elizabeth was fantastic gave me all the…
Elizabeth was fantastic gave me all the information i needed made the process very easy
24 November 2025
Unprompted review
Reply from Industrial Hearing Services
Thank you for taking the time to share your feedback. We’re very pleased to hear that you received all the information you needed and that the process felt easy and well explained. Our team works hard to make things as clear and straightforward as possible, so it’s great to know that came through.
Good customer service
Clear, professional & good interpersonal communication skills.
19 November 2025
Unprompted review
Reply from Industrial Hearing Services
Thank you for your feedback. We’re pleased to hear that you found our communication clear, professional, and easy to engage with. Providing a respectful and supportive experience is very important to us, and we appreciate you taking the time to share your thoughts.
Clear explanation of the process.
Thanks to Elizabeth I now understand how the process works. She explained everything clearly.
18 November 2025
Unprompted review
Reply from Industrial Hearing Services
Thank you for taking the time to share your feedback. We’re glad to hear that the process was clearly explained and that you now feel confident in understanding how everything works. Providing clear information and guidance is a key part of what we do, and we appreciate you letting us know about your experience.
Hearing
Elizabeth explained the next step of the process and overall, a good experience.
17 November 2025
Unprompted review
Reply from Industrial Hearing Services
Thank you for sharing your feedback. We’re pleased to hear that the next steps were clearly explained and that you had a good overall experience. Providing clear guidance and a smooth process is very important to us, and we appreciate you taking the time to let us know.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.