Industrial Commercial Lighting Reviews 

538
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 275 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast shipping times, reasonable pricing options, and the consistently high quality of the products received. People also mention that the online ordering platform is extremely easy to navigate, allowing them to place purchases smoothly and speak directly with helpful support representatives whenever assistance is required. Some reviewers were not happy with unexpected delivery delays, tracking problems, or missing shipping confirmation emails. A few customers also noted occasional frustrating experiences regarding missing components, incomplete packages, or receiving incorrect parts that required extra time and effort to resolve.

What people talk about most

Product

People report high satisfaction with the product quality, noting that items arrive quickly, function... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that orders arrived quickly... See more

Order

Consumers find order satisfaction to be high, frequently highlighting that the website is easy to use and... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with well-made items, super... See more

Price

Customers consistently note positive experiences with price, highlighting reasonable costs and fair pricing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The process was simple, I ordered the lights and they were delivered. I was short one box but we are working on that now. All in all, I would highly recommend using Industrial Commercial Lighting.

Rated 5 out of 5 stars

I found ICL on line while searching for driveway bollard lights. I chatted with an on line associate regarding questions I had and order/delivery times. When we were ready for the bollards at our buil... See more

Rated 5 out of 5 stars

Easy to surf their inventory. Online process smooth including being upfront with choices of shipping and costs. Shipping was as paid for- fast and no hiccups. Will definitely shop again. Thank you... See more

Rated 5 out of 5 stars

I was able to call and speak to a representative to confirm the product was including all the features listed. Nothing was hidden or needed to be added as an accessory. The product was delivered in a... See more


Company details

  1. Lighting Store

Written by the company

Industrial Commercial Lighting (ICL) provides commercial-grade light fixtures and lighting solutions to a wide range of businesses and industrial facilities. We pride ourselves on supplying a wide range of reliable products that meet the diverse lighting needs of our customers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

538 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(538)

278 reviews in the last 12 months

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Rated 1 out of 5 stars

I will not use ICL ever again

I will not use ICL ever again. They held my order for a week.

18 September 2026
Industrial Commercial Lighting logo

Reply from Industrial Commercial Lighting

Good afternoon Robert,

We’re sorry for the frustration regarding your order. We understand how disappointing it can be when an order is delayed.

When the order was placed, a tax-exempt status was requested. We emailed you requesting the required legal documentation to verify the tax-exempt status and provided seven days for the documentation to be submitted. Unfortunately, we did not receive the required form within that timeframe, so the order was canceled.

If you qualify for tax-exempt purchasing, you’re welcome to place a new order and send your completed tax-exempt documentation to order_status@superbrightleds.com. We’ll be happy to assist with processing your tax-exempt status once the required documentation is received.

We appreciate your understanding.

https://www.superbrightleds.com/contact/form/email-us

Rated 5 out of 5 stars

Found exactly what i was looking for at…

Found exactly what i was looking for at a reasonable price. Very easy to complete my order. After I received my order and had a question before installation, I contacted ICL and they responded within an hour with an answer. very impressed with the product quality and product support.

21 September 2026
Rated 1 out of 5 stars

Never received item

Never received item. USPS says they never picked it up from Industrial Commercial Lighting.

16 September 2026
Industrial Commercial Lighting logo

Reply from Industrial Commercial Lighting

Hi Gary,

We’re very sorry that you have not received your order. Your order was placed and shipped from our warehouse on 9/16 via Standard USPS delivery. At the time the order shipped, we also sent you an email with the USPS tracking number so you could follow the shipment.

Unfortunately, after reviewing the tracking information provided by USPS, it appears that the package may have been lost in transit. When you contacted us, we explained that we would be filing a claim with USPS for the lost package, and an RMA was also filed so that you can receive a refund.

Please allow 7–10 business days for the refund to become available. In the event that USPS recovers the package and it is delivered to you, please use the prepaid return shipping label we provided to return the package to us.

We sincerely apologize for the inconvenience and frustration this has caused. If you have any further questions or need any additional assistance, please don’t hesitate to reach out—we’ll be happy to help.

https://www.industrialcommerciallighting.com/contact/form/email-us

Rated 5 out of 5 stars

Easy to surf their inventory

Easy to surf their inventory. Online process smooth including being upfront with choices of shipping and costs.
Shipping was as paid for- fast and no hiccups.
Will definitely shop again.
Thank you!

18 September 2026

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