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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making the process enjoyable and stress-free. Many people appreciate the personalized attention to detail, especially during measurements and style consultations, which contributes to a smooth and confident user experience. However, some customers were dissatisfied with the product quality, citing issues like poor fit, uneven sizing, and cheap-looking materials. There were also mentions of inconsistent service, with some people experiencing long wait times and difficulties with alterations or replacements.

What people talk about most

Staff

Clients share positive opinions on staff. Many customers praise the professionalism, knowledge, and... See more

Product

Users describe ambiguous interactions with product. Many customers praise the amazing quality, customization... See more

Service

Reviewers highlight ambiguous aspects of service. While some customers praise excellent service, personalized... See more

Quality

Customers consistently note ambiguous experiences with quality. While some reviewers praise the amazing... See more

User experience

Customers generally report positive experiences, often describing them as professional, smooth, and fun. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everyone at the Easton store is great. I don't buy at Indochino frequently -- I am on my second purchase now -- but have spent over $1,000 each time, which is not a small amount for me. As a 6'5",... See more

Rated 5 out of 5 stars

Stephanie was incredible. First of all their suits are all amazing quality with so much customization. Best fitting suits I have. Customer service wise: I did have a rather weird tear that rip... See more

Rated 5 out of 5 stars

The folks at Indochino were practiced, humorous, and quick. When I had questions, they’d explain the details to me with actual items as an example. You can trust that they can help you suss out what y... See more

Rated 5 out of 5 stars

Jared was awesome! He took great detail to get every measurement right, walk us through every detail and option and explained things incredibly well. We left so exited for our new suits!


Company details

  1. Men's Clothing Store
  2. Clothing Store

Information provided by various external sources

Indochino was founded on the belief that you don't need to spend a fortune on custom clothing. We make high quality made to measure clothing – all for a perfect fit at a great price. Each garment is customized by you and delivered in just two weeks. Order online or at any of our North American showrooms.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Brandt is amazing!

Brandt was incredible! He has such good attention to detail and made sure we got every little thing we wanted for my partner’s suit. We would recommend him/Indochino for all custom suit needs.

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience with Miguel! He was professional, helpful, and friendly! He made the entire experience feel very comfortable and listened to all of my needs! I highly recommend!

25 January 2025
Unprompted review
Rated 5 out of 5 stars

Victoria was absolutely great

Victoria was absolutely great. She is very professional, knowledgeable, with a great personality. She was a delight to work with and I loved all of her many recommendations!

24 January 2025
Unprompted review
Rated 5 out of 5 stars

Received my first suit from Indochino…

Received my first suit from Indochino and was extremely satisfied!! It is very hard to find a great fitting suit for women, but this company completely changes the game. The color and style options are endless. 5 stars - Highly recommend!

24 January 2025
Unprompted review
Rated 5 out of 5 stars

Indochino let you be you!

Mitch was very nice and listened to what I had to say then offered expert suggestions without being pushy. He worked quickly but was not in a rush and really valued my opinion, regardless how inexpert I am. They have so many customizable options that’re complimentary, it’s amazing !

20 January 2025
Unprompted review
Rated 5 out of 5 stars

Renewed Interest

I began my journey with Indochino some time ago, but unfortunately, it got off to a rocky start. I had all but given up on my dream of wearing tailored apparel that made me feel confident. With low expectations, I decided to visit the King of Prussia (KOP) store, where I was fortunate enough to be paired with Skyander.

It cannot be overstated—Skyander is truly exceptional and exemplifies outstanding customer service. He asked thoughtful, skillful questions, carefully listened to my concerns, and guided the conversation toward the solution I was seeking. His honesty and openness stood out, making me feel confident in entrusting him with my needs.

When my remade pants arrived, they were almost perfect, needing only minor adjustments to the length and hip—issues Skyander had proactively pointed out during our initial consultation.

Thanks to Skyander’s remarkable attention to detail and dedication, my confidence in Indochino has been completely restored. I am deeply grateful for his expertise and support, and I will gladly continue working with him in the future.

12 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service in measurement.

Excellent service and knowledgeable input throughout the measurement appointment. Was not rushed, given clear options so I could make informed decision, and very personable. Though I only ordered a sport coat, we did a full measure (including trousers) because I intend on ordering slacks and suits if I am pleased with the result. Nicely done and could not say enough about the young man that assisted me.

2 January 2025
Unprompted review
Rated 5 out of 5 stars

Great fitting experience

Great fitting experience. Having a bespoke suit and jacket that fits perfectly is such a revelation. And knowing Indochino has all my measurements so I can order suits, shirts and jackets that’ll fit is exciting.

8 January 2025
Unprompted review
Rated 5 out of 5 stars

My entire experience at Indochino was…

My entire experience at Indochino was exceptional from start to finish. Ky was consummate professional, and made the entire process quick and easy. I will be returning this week the have two additional blazers made. I could not recommend Ky or Indochino more.

1 January 2025
Unprompted review
Rated 1 out of 5 stars

I recently visited your store in Indochino and was disappointed with the service I received. The staff member assisting me seemed unfriendly and indifferent, which made the experience less enjoyable.

I recently visited your Toronto yorkdale mall store and was disappointed with the service I received. The staff member assisting me seemed unfriendly and indifferent, which made the experience less enjoyable.

I’m sharing this feedback to help improve customer service, as I value your products and hope for better interactions in the future.

1 January 2025
Unprompted review
Rated 5 out of 5 stars

They can help women too!

I was nervous as a female getting a custom suit, but the process was easy and I’m so happy with the result. Helpful, knowledgeable service- ended with a tailor made suit that fits like a dream.

13 December 2024
Unprompted review
Rated 5 out of 5 stars

Great Experience

I recently went in for a final look appointment and Kelly was amazing! She was patient throughout the process and her attention to detail was excellent! I’m still waiting on the final product after alterations but I’m confident it’ll be close to a perfect fit. I highly recommend visiting the Dallas showroom location because you’ll be in good hands.

27 December 2024
Unprompted review

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