IN-LOVE Reviews 

Really great store with excellent prices and quick shipping. Everything arrived fast and exactly as expected. I would definitely recommend shopping here!!!

What gives them the right to take peoples money then not sending the goods? Then refusing to reply to numerous emails. Who do I report them to, trading standards or the police?

Amazing service. I always receive my beauty products in time and they are well priced. Highly recommend.

TERRIBLE CUSTOMER SERVICE! Absolutely atrocious! Never experienced the like. Shocking, first time buyer and have found their policies questionable and their customer care NIL! I politely contacted them with a genuine return request, they denied it even though I was well within the 30 day limit. Both persons I spoke to didn't listen to me properly, they just talked over me very fast and with very poor manners and just kept repeating the same thing. They made it quite clear they weren't bothered about my experience of their very confusing return policy AT ALL or whether I remained a customer. There is only 1 accessible email address, and only 1 phone line (from the 2 advertised on their site) seems to work. I couldn't speak to management, only 2 people seem to work there. VERY DISSAPOINTED WITH CUSTOMER SERVICE. DO NOT RECOMMEND AS IF YOU HAVE ANY ISSUES WITH YOUR PURCHASE THEY WILL NOT CARE, ALL THEY CARE ABOUT ARE THEIR VERY STRICT AND UNCLEAR RETURN POLICY GUIDELINES, WHICH ARE VERY BADLY WRITTEN BTW. TOTAL LACK OF EMPATHY OR CUSTOMER CARE KNOWLEDGE. BEST BUY YOUR BEAUTY PRODUCTS SOMEWHERE LARGER MORE RESPECTABLE, WITH A PROPER CUSTOMER CARE TEAM THAT ACTUALLY WANTS TO HELP AND WANTS THEIR CUSTOMERS TO RETURN. HAVE PLACED A COMPLAINT AND MY EMAIL JUST BOUNCES BACK. Extremely upset as they both kept arguing with me, what a waste of money, time and stress 😩 BUY SOMEWHERE BETTER KNOWN AND WITH YEARS OF COMMERCIAL STANDING. I'VE NO IDEA WHO THESE PEOPLE ARE, THEY REFUSED TO PUT ME THROUGH TO MANAGEMENT OR A FORMAL COMPLAINTS DEPARTMENT. VERY STRESSFUL, SAVE YOURSELF THE PAIN.

Fraud never received
Email is not actually active
Shows delivered but it’s not

ordered 3 eucerin cream, neevr recieved, contacted thenm but email came back saying unknown. A frauudlent company who stole my money and did nto send the goods, have made a report to action fraud so they can be investigated.

I don't think this is a real company. Placed order on 27th August. Website say next day dispatch. Nothing received by 5th Sept. My email to them bounced. I was on hold three times for 25 minutes. Left message for them to call - nothing. I can only deduce that I've been scammed. Item was significantly cheaper than other places so as the saying goes, if it feels too good to be true, it probably is!

Fast service
Good product

haven’t received any tracking confirmation after being told i would receive when my order is out for delivery. there is no way to make an account on the website to even check if you’ve placed your order or what’s happening to it.

Very happy with my purchase how quick the delivery well packed and good prices.Always check prices with this company because they are not greedy and stock good well known products,will buy again

Amazing quality products. Love the service. Always have the availability in the matching shade i need. Best Service ever. Thank you

Good price fast delivery 🚚

I have continuously ordered products from this business because of how good their service was! I would recommend anyone who is interested in skincare and makeup to purchase from here as they have a range of all makeup brands readily available. I have managed to receive my orders on time and have also had a good experience with the owners. Hoping to order more in the future!

Products were of great quality and in original packaging. The service was great delivery was very quick, arrived on time.

Placed an order for x5 items (2 of which are out of stock on other sites and stores) and received them in great time and great condition. I will definitely be using this site again! Highly recommend!!

I happened by this website while looking for L'Oreal Mat-Matic Eyeliner and La Roche Posay hyalu for my sister which are always out of stock in other online stores. The In-love store had some in stock which I managed to grab quite quickly due to the ease of using the website.

My sister liked the quality of the products and appreciated the sped of delivery so I came back a few days later to buy more of the same products for my other sister. I think this website will be the first I ever check now whenever I need to buy make up for someone.

Smooth ordering process and items arrived very quickly. Also a great range of products at fairly good prices!

Had a very pleasant experience. They do amazingly well at stocking items which are very difficult to find elsewhere! Excellent customer service, would highly recommend!!

Really easy to use site and fast checkout. Got my order quickly and everything was as expected. Will shop again!