Once connected to an agent, 10/10 stars. Trying to speak to an agent through the 1-800number 0/5 stars. It took two days before getting a human. That human was Drishti Srivastava & she was wonderf... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I've been dealing with our Imprint Plus Account Manager, Jhesusa, for months. Due to our ordering process I need to contact her each time I place and order. Jehsusa is what every person in a client/cu... See more
Company replied
We are getting inspection today and needed to print a name tag desperately. But the "My NPG" folder disappeared from my desktop as my computer was reinstalled lately and some of the softwares were del... See more
Company replied
We have had the pleasure of using you name badges for a long time. I had the pleasure of speaking with Brenda Castells today. From the moment I spoke with her about my concerns, she provide me with e... See more
Company replied
Company details
Written by the company
We design, develop, and manufacture name tags, name badges, lapel pins, ID Cards, desk & door plates, and accessories. Our signature product is The Mighty Badge, a reusable system that includes easy to assemble name tags and badge printing software. Name tags that look professionally engraved but are printed in the comfort of your own office. Employee engagement is important, and we offer unique add-ons to showcase your team through lapel pins, badge talkers and medallions. We also offer desk signs and door signs with the same reusable option. Award winners of logo print quality, innovation has been a fundamental principle of Imprint Plus, and partnering with over 77,000 businesses worldwide, our products can help you save time, money and enhance your branding image.
Contact info
Unit 260 - 21320 Gordon Way, V6W 1J8, Richmond, BC, Canada
- 1-800-563-2464
- customerservice@imprintplus.com
- imprintplus.com
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service by Christina
Short hold time. Christina was polite, quick and anticipated my needs.
16 April 2026
Unprompted review
Excellent Customer Service
13 April 2026
Unprompted review
Reply from Imprint Plus
Thank you for the kind words!
It’s always a great experience
It’s always a great experience, and today Nerie truly went above and beyond in customer service.
1 April 2026
Reply from Imprint Plus
Thank you so much for your kind words! We’re thrilled to hear that you consistently have a great experience with us. We truly appreciate your support and look forward to serving you again!
The ease of ordering in wonderful
The ease of ordering in wonderful. Clear instructions and thorough descriptions
1 April 2026
Reply from Imprint Plus
Thank you for your kind feedback! We're glad to hear that you found the ordering process easy and the instructions clear and detailed. We appreciate your support and look forward to assisting you again!
Reply from Imprint Plus
Thank you for the kind words! Chandan said thank you!
Customer service rep was great
Customer service rep was great. He listened to everything I asked and was very helpful.
18 March 2026
Unprompted review
Reply from Imprint Plus
Thank you for your kind feedback! We're so glad to hear that our customer service representative took the time to listen and assist you effectively. Providing helpful and attentive support is always our priority, and we truly appreciate you sharing your experience.
Loved the product!
17 March 2026
Unprompted review
Reply from Imprint Plus
Thank you for your feedback! We’re so glad to hear that you loved the product. We truly appreciate your support and look forward to serving you again soon!
Reply from Imprint Plus
Thank you for your wonderful review, Denise! We're glad to hear that you found the online purchasing process easy and that your order arrived on time. We appreciate your support and look forward to serving you again!
GREAT CUSTOMER SERVICE!!
I was pleased that the issues I had were taken care of quickly and with detailed attention. Thank you!
2 March 2026
Reply from Imprint Plus
Thank you for your kind feedback! We're glad to hear that your concerns were resolved quickly and with the attention they deserved. Our team always strives to provide prompt and thorough support, and we truly appreciate you taking the time to share your experience. If there's anything else we can assist you with, please don’t hesitate to reach out.
Reply from Imprint Plus
Thank you for your review! We're glad to hear you’re happy with the product and that it arrived quickly. We appreciate your support and look forward to serving you again!
EXCEPTIONAL!
Perhaps one of the best experiences I’ve had recently with a supplier. The team at Imprint Plus is efficient, highly professional, and truly committed to delivering outstanding customer service. Sherri went above and beyond to ensure our order arrived on time, making the entire process smooth and stress-free.
2 March 2026
Unprompted review
Reply from Imprint Plus
Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with our team. Providing efficient, professional service and making the process smooth for our customers is always our goal. I’ll be sure to pass along your feedback to Sherri—she’ll be very happy to hear it. We truly appreciate your support and look forward to working with you again!
Incredible Customer Support!
Chandan was incredibly friendly and helpful and was able to solve all of our problems.
2 March 2026
Unprompted review
Reply from Imprint Plus
Thank you for your feedback! We’re so glad to hear that Chandan was able to help and provide a friendly, helpful experience. We’ll make sure to pass along your kind words—your support means a lot to us!
Sherri's Customer Service was great
Sherri's Customer Service was great! She was able to guide me about a return I needed to make plus she took the time to place my new order for me!
20 February 2026
Unprompted review
Reply from Imprint Plus
We’re so glad to hear that Sherri was able to assist you with your return and take care of placing your new order. Providing clear guidance and making the process easy is exactly what we strive for.
We truly appreciate you taking the time to share your experience, and we’ll be sure to pass your kind words along to Sherri!
We are a non-profit organization that…
We are a non-profit organization that recently changed IT providers and could not find our NPG software serial numbers anywhere. In addition to tracking down our account number, Chandan Verma went above and beyond to help us locate our serial numbers and also detail how many activations we have available, and SO much more!!! Chandan made my day and my whole HR team will be over the moon!! We have been sharing the one computer that still has the software on it (not a newer computer), and it is not always the most convenient for our employees and volunteers when they need updates to their nametags. Chandan provided AMAZING customer service and simultaneously made our whole operation smoother and more stress free. THANK YOU CHANDAN!
19 February 2026
Unprompted review
Reply from Imprint Plus
We’re thrilled to hear that Chandan was able to help you track down your serial numbers and activation details. We understand how challenging it can be during an IT transition, especially for a non-profit organization, and we’re so glad he could make the process smoother and less stressful for your team!
Chandan Verma was unbelievably helpful!
Chandan Verma was unbelievably helpful!
I called the customer support number earlier today with issues activating NPG software on a colleagues computer. Chandan Verma was polite, helpful and knowledgeable. Truly a pleasure to speak with and was able to resolve all my issues. Well done!!
13 February 2026
Unprompted review
Reply from Imprint Plus
Thank you for the kind words!
Great customer service.
The person I spoke to was knowledgeable and very professional.
11 February 2026
Unprompted review
Reply from Imprint Plus
Thank you for the kind words!
Kudos from the Marriott International Team
Maria and Joanne along with Brenda from time to time as a team are unstoppable. Your team is always back to me ASAP to assist where needed. Maria is my first point of contact and makes things happen.
2 February 2026
Reply from Imprint Plus
Thank you so much for your kind words!
They take great pride in being responsive and making sure everything runs smoothly, so your feedback means a lot to the whole team.
We’re grateful for your continued trust and look forward to supporting you anytime you need us!
The site is very easy to use
The site is very easy to use. All products can be viewed in detail, so there are no surprises upon receiving your order.
2 February 2026
Reply from Imprint Plus
Thank you for the kind words!
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