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Imprint Reviews 4,627

•
TrustScore 4 out of 5

4.0

Promotional Products Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 1,435 reviews, reviewers had a great experience with this company. Many customers are very happy with the quality of the products, noting that items like koozies, bracelets, and t-shirts are perfect and exceed expectations. The ordering process is frequently described as easy and straightforward, with many appreciating the ability to customize designs. Reviewers also consistently praise the fast production and delivery times, often receiving their orders quicker than anticipated. The customer service is often highlighted as responsive and helpful, providing good communication throughout the process. However, some people experienced significant delays in delivery, with orders arriving much later than the guaranteed dates, causing disappointment for events. A few other people also felt that the customer service was poor, citing issues with communication, unhelpful responses, and even being hung up on. There were also occasional concerns about product quality, such as incorrect colors, off-centered prints, or designs peeling off.

What people talk about most

Product

Customers had ambiguous experiences with product, with many praising the quality, fast shipping, and ease of... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers reporting great... See more

Quality

People report ambiguous experiences with quality, with many customers praising the top-notch tools, printing,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many expressing significant frustration over... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reviewers reporting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used this company for years. I have for the past couple of times just reorderd beverage and dinner napkins. Our logo has not changed and we liked the colors. This time the dinner napkins were a... See more

Rated 4 out of 5 stars

I was impressed with how quickly I received my order. Was alittle disappointed because they weren’t centered all the way

Rated 5 out of 5 stars

Super fast fulfillment of order. We late ordered koozies for 90 year old birthday party. Used a photo of her and her dog from her teens. Koozies were perfect, popular with the family and a complete su... See more

Rated 5 out of 5 stars

First time purchasing custom coozies and very happy. Picked imprint largely based on cost & turnaround time for our event. Ordered on a Wednesday eve and in-hand following Wednesday living in rural MN... See more

Company details

  1. Promotional Products Supplier
  2. Corporate Gift Supplier
  3. Gift Shop
  4. Printed Clothing Store
  5. Promotional Item Store
  6. Wedding Souvenir Shop

About Imprint

Written by the company

Who Are We?

With hundreds of promotional product companies in the market, it's difficult to choose one to trust. Since 2006, our focus has been providing our best price, quality, and service in the industry. Thanks to our amazing customers and our dedication to providing high quality products, we have developed into one of America's fastest growing promotional products manufacturers.

Our journey has been driven by passion and innovation, leading us to continually upgrade our manufacturing techniques with the latest technology. In addition to our exceptionally talented staff, we have dedicated over 150,000 Sqft. of space towards making the highest quality promotional items.

When you choose us, you’re choosing a company committed to delivering exceptional value—affordable pricing, superior quality, and reliable service. Each product is crafted with care, knowing it represents your brand and leaves a lasting impression. Thanks to our relationship with other top manufacturers like Bic™, we look forward to expanding our product line further. With over 1 billion promotional products sold across the globe, our experience is unmatched.

Knowing our products leave a lasting impression, each team member works diligently to make sure each order is made to provide the utmost satisfaction for our customers.

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Contact info

Trusted for Quality Custom Products

We pride ourselves in fast turnaround times and unbeatable prices.

4.0

Great

TrustScore 4 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

DON’T EVEN CONSIDER IMPRINT!!!

I have never had such a horrible experience with a company! I placed an order for custom tshirts and paid for a rush order. When you set up the order you’re given the option for GUARANTEED by dates. Obviously the shorter the lead time, the higher the cost. My order was guaranteed by 6/5. When I called 6/5, I was told there was a production delay and then was promised shirts by 6/9. When I called on 6/8, I was told the dates are only an estimate and I would not receive the shirts on 6/9. I ordered 50 shirts for an event my complaint any is sponsoring. I was promised a call from a manager, which I never received. NEVER AGAIN! I will tell everyone I know to avoid using this company!

5 June 2026
Unprompted review
Rated 1 out of 5 stars

TERRIBLE print quality

Terrible print quality

I ordered several hundred lanyards in different colors for an event my non-profit organization was producing. Very straightforward order of a two color logo on white, and a black logo on a few neon shades. My logo was distorted, blurred, and the printing had awful streaks throughout it. Refund process is a nightmare (they insisted on receiving a dozen different photos, with specific angles, and a photo of the shipping box I no longer had). It's clear that zero effort is put into quality control, it's all based on speed of delivery.

Gave up on trying to get credit, and just decided that I will never use Imprint.com again, and will tell everyone I know that they are a nightmare to deal with.

Terrible customer service form-based process that required rounds of back and forth emails. You can't convince me that their goal isn't to just wear people out so that they stop trying to get credit back.

If I could rate zero stars I would.

12 May 2026
Unprompted review
Rated 1 out of 5 stars

WORST COMPANY I HAVE EVER DEALT

WORST COMPANY I HAVE EVER DEALT WITH IN MY LIFE. I ORDERED SHIRTS FOR AN HONOR WALK. THEY GAVE ME A DELIVERY DATE OF 6/4/26, WHICH WAS DAYS PRIOR TO THE EVENT SO THAT WAS FINE. THE SHIRTS NEVER CAME!! I CALLED FRIDAY 4 TIMES TELLING THEM I NEEDED THE SHIRTS. THEY BLEW ME OFF, JUST KEPT PROMISING TO HAVE A SUPERVISOR CALL ME BACK BUT IT NEVER HAPPENED-IT HAS BEEN 4 DAYS, AND NOT EVEN ONE PHONE CALL. I HAD NO SHIRTS FOR MY EVENT AND NOT ONE PERSON FROM THE COMPANY EVEN RETURNED MY CALLS, TRIED TO FIX IT OR MAKE IT RIGHT IN ANY WAY OR HAS REACHED OUT TO ME IN ANY WAY. I HAVE NEVER IN MY LIFE HAD A COMPANY BEHAVE LIKE THIS. HORRIBLE IS AN UNDERSTATEMENT!!! SAVE YOURSELF THE STRESS

4 June 2026
Unprompted review
Rated 1 out of 5 stars

Damaged and Late

4 of the 9 shirts in my order came damaged, also I shipped them with rush shipping/production and they arrived a day late, and I was only offered a 30% refund or 40% store credit
I had to ask multiple times for an exact dollar amount for the refund after which they only supplied it when I wrote out the calculation myself. Their website also states that they always respond within 24 hours, which isn't true because they didn't respond to my ticket for 3 days initially and they took multiple days to respond to my responses. This was not good customer service, I wouldn't use them again.

27 May 2026
Unprompted review

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