I really enjoy working with this company. Their customer service is excellent and they keep you updated right through the process. These are complicated orders as they are sourced from overseas a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was regularly kept up to date with this order since it was placed until it was delivered! As this order was imported, I expected it to take much longer and did not keep my fingers crossed to have it... See more
Never had any issues with Importitall ever. I've ordered from them previously on a few occasions. Everything runs like clockwork and they're always updating shipping info. Very satisfied.
Company replied
The item arrived on time and in good condition. This was also the cheapest import service that I managed to find (that delivers to your door - using the post office would be cheaper but risky and woul... See more
Company details
Written by the company
Big or small, we Import It All! South-Africa's best online store giving access to a world of brands at great value.
Contact info
18 Laneshaw Street, 1609, Johannesberg, South Africa
- queries@importitall.co.za
- importitall.co.za
4.6
Excellent
408 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Importitall
Dear Customer
Thank you very much for your kind review! We are delighted to hear you are happy with the process!
Have a wonderful day further!
Kind regards!
The service was speedy and accurate.
The service was speedy and accurate.
Up to date information regarding the tracking of your product. Accompanied with good correspondence.
Product received in good order.
Great overall service and etiquette.
17 November 2025
Reply from Importitall
Dear Marco
Thank you very much for your kind review! We are delighted to hear you are happy with the process!
Have a wonderful day further!
Kind regards!
Reply from Importitall
Dear Ryan
Thank you very much for your kind review! We are delighted to hear you are happy with the process!
Have a wonderful day further!
Kind regards!
Reply from Importitall
Dear Andy
Thank you very much for your kind review! We are delighted to hear you are happy with the process!
Have a wonderful day further!
Kind regards!
Consistently good and reliable service…
Consistently good and reliable service throughout the years. They provide great tracking information and deliver using reputable couriers.
17 November 2025
Reply from Importitall
Dear Ayanda
Thank you very much for your kind review! We are delighted to hear you are happy with the process!
Have a wonderful day further!
Kind regards!
I received the item
I received the item. There was a little delay due to stock, but I was kept abreast on everything which was happening to the purchase.
17 November 2025
Reply from Importitall
Dear Percy
Thank you very much for your kind review! We are delighted to hear you are happy with the process!
Have a wonderful day further!
Kind regards!
regular updates and deadlines met!
10 November 2025
Reply from Importitall
Dear Customer
Thank you very much for your kind review! We are delighted to hear you are happy with the process!
Have a wonderful day further!
Kind regards!
Excellent sevice
Excellent sevice, delivered quickly without any problems.
Will definitely use them again.
11 November 2025
Reply from Importitall
Dear Craig
Thank you very much for your kind review! We are delighted to hear you are happy with the process!
Have a wonderful day further!
Kind regards!
Painless experience
Quick response, no fuss once clear, information along the way. Final courier not the best comms, that's the only wrinkle. Will use them again.
7 November 2025
Reply from Importitall
Dear Kevin
Thank you very much for your kind review! We are delighted to hear you are happy with the process!
Have a wonderful day further!
Kind regards!
I found it interesting because they…delivered at time promised
I found it interesting because they interact with me right through until I get What I ordered in a way that got to be happy for their service
4 November 2025
Reply from Importitall
Dear Mothupi
Thank you very much for your kind review! We are delighted to hear you are happy with the process!
Have a wonderful day further!
Kind regards!
The remote control seems to be working…
The remote control seems to be working fine except for the bass and treble buttons. I can not detect any change when they are used.
13 October 2025
Reply from Importitall
Dear Tumi
Apologies, you are correct - this order was a bit late. We do try our absolute best to always have orders delivered in time, but as we import all our items on request, we can sadly experience delays with shipping or customs which are out of our control. In this cases, we do our best to keep you updated as best we can!
We do hope to see you again in the future!
Kind regards!
Reply from Importitall
Dear Customer
Thank you very much for your kind review! We are delighted to hear you are happy with the process!
Have a wonderful day further!
Kind regards!
The ring is stunning and beautiful
The ring is stunning and beautiful. The process was effortless and the support was so amazing from the team.
13 October 2025
Reply from Importitall
Dear Aisha
Thank you very much for your kind review! We are delighted to hear you are happy with the process!
Have a wonderful day further!
Kind regards!
Reply from Importitall
Dear Customer
Thank you very much for your kind review! We are delighted to hear you are happy with the process!
Have a wonderful day further!
Kind regards!
Product is perfect!
9 October 2025
Reply from Importitall
Dear Peter
Thank you very much for your kind review! We are delighted to hear you are happy with the process!
Have a wonderful day further!
Kind regards!
I was treated very well
8 October 2025
Reply from Importitall
Dear Elna
Thank you very much for your kind review! We are delighted to hear you are happy with the process!
Have a wonderful day further!
Kind regards!
You gave me exactly what I wanted and…
You gave me exactly what I wanted and your customer care is reassuring
6 October 2025
Reply from Importitall
Dear Customer
Thank you very much for your kind review! We are delighted to hear you are happy with the process!
Have a wonderful day further!
Kind regards!
You delivered to wrong adress
8 October 2025
Reply from Importitall
Dear Customer
Many thanks for your feedback, it is appreciated.
That does not sound right at all, our apologies. Please feel free to send us an email at queries@importitall.co.za and we will do our best to assist.
Kind regards!
I was regurly kept up to date and…
I was regurly kept up to date and delivery went faster than expected
8 October 2025
Reply from Importitall
Dear Ferdi
Thank you very much for your kind review! We are delighted to hear you are happy with the process!
Have a wonderful day further!
Kind regards!
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