While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

This platform is dubious, please stay away from them. I deposited easily, but later saw that they have blocked my account. I also requested... See more

Rated 4 out of 5 stars

I allways get free spins form Imperial wins, wich is why i decided to deposit at the site and then i won R17000 wich was payed to my bank account in two days... What i love is there is no Deposit... See more

Rated 5 out of 5 stars

Tonight first time using customer care and they were friendly and super fast and helpful in fixing my deposit free spins issue! Great work nyah!

Rated 5 out of 5 stars

Yes! where do I start?!?...The experience was as expected from an unrebutable yet highly reputable online gaming website...Efficient, Prompt, Easy but quick problem solving even though the problem was... See more

You should know

4.0

Great

TrustScore 4 out of 5

139 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(139)

98 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Imperial, wins! is right!

Yes! where do I start?!?...The experience was as expected from an unrebutable yet highly reputable online gaming website...Efficient, Prompt, Easy but quick problem solving even though the problem wasnt theirs nor the platforms to begin with as it turns out, I got too excited I thought I'd just be annoying too! Sorry Nikolai!. Awesome Customer service overall....Thank U Again Nikolai!

16 October 2025
Unprompted review
Rated 3 out of 5 stars

It's okay, but could be the best in SA

I'll give it 5 stars once I am confident with their withdrawals process.
It's a great casino with awesome games, but I have a few concerns with the withdrawals process for South African players, and how long they take.

Also it would be beneficial to not show games that are not available in my region, instead of me seeing that message when I try playing a game.

The platform has so much potential and could literally takeover in SA, but the limitations on deposits and withdrawals make some of us reluctant to continue using the platform.

12 September 2025
Unprompted review
Rated 1 out of 5 stars

Stole my money

Stole my money. Bought a bonus screen was lighting up and winning big. Game glitched I was kicked to demo mode. When I got back the bonus restarted and I won $89 instead of the $1000 I had collected in bonus balls so far before it glitched. Just a scam casino. Half the slot don’t work. Just won’t load.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Eleni was great

Eleni was great with support, so the 5 stars are for the agent. I have no experience with the casino itself yet.

7 September 2025
Unprompted review
Rated 5 out of 5 stars

I have won 1500

I have won 1500. On imperial wins casino.. I hope to cashout soon and receive my winnings.. if so I'll really give a 5 🌟 because you have been really helpful so far and understanding by helping to make sure I get my winnings.. it takes time to get your withdrawal but I hope to get mine any day now
I'll be back to update on the stars..

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Manu gave me the best service ever

Manu gave me the best service ever! I recieved 7 free spins on a game that wasn't there and without a hassle Manu gave me 10! Yes, 10 free spins a very big thanks to Manu!

4 September 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look