I am pleased with the items I bought. The customer service was excellent even though there was a slight blip. My order that I received was incomplete but was addressed straight away by customer servic... See more
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Appalling service. Bedding on arrival was marked, stitching lose and panel sewn in. Returned and heard nothing, rang and told refund within 24hours, which did not happen. Rang again and was asked to p... See more
Appalling company - I wish I’d read these reviews before ordering from them. Two sofa covers ordered. What turned up was far too small and made in fabric so thin and cheap that they’re not fit for pur... See more
two-seater sofa cover arrived in good time. Unfortunately this item did not fit our sofa, being about 2" too small. On investigating returning this item to you as unsuitable, we could not find any... See more
Company details
Information provided by various external sources
Imperial Rooms Provides latest & excellent quality with various design of Bedding, Curtains, Bath Goods, Throws/sofa cover and Cushions in reasonable price.
Contact info
113 River Road Belmoral Trading EST Unit 5, Essex, IG11 0EG, London, United Kingdom
- +44 (0)20 8507 7744
- info@imperialrooms.co.uk
- imperialrooms.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Colour difference
The covers were nice, textured and soft but a different colour to the ones in the picture. Easy enough to resolve and got money back quick. They value customer satisfaction and try to resolve any problems.
two-seater sofa cover arrived in good…
two-seater sofa cover arrived in good time. Unfortunately this item did not fit our sofa, being about 2" too small. On investigating returning this item to you as unsuitable, we could not find any helpful information, as you would need it back in 'saleable condition' or else you would 'return it to us and charge us for the extra carriage' which we found quite insulting. Obviously we had to unpack it to try it on our sofa, but getting it back into its packaging was almost impossible.
J Smith
Very prompt delivery
Very prompt delivery and item as beautiful as described. Will definitely use Imperial Rooms again, very pleased.
Excellent service and the item is…
Excellent service and the item is exactly the same as the one in the image.
Ordered a rug
Ordered a rug, really pleased with it.
Easy to track delivery.
Exellent service.
Very quick Delivery
Very quick Delivery . A very nice and warm pair of curtains .
Great service and great product ✅
Customer Service Issue now Resolved
Having initially had problems obtaining a refund for goods returned, someone from Customer Services at Imperial Rooms contacted me and a full refund was instigated immediately. A vast improvement in customer services. Thank you.
Excellent quality and super fast…
Excellent quality and super fast service, will defiantly
buy from them again.
Perfect.....
Amazingly quick delivery and a good product. Sensible pricing to suit all pockets. Highly recommend this company.
First time buying duvet cover from here…
First time buying duvet cover from here .delighted with my purchase
Everything arrived within 4 days…
Everything arrived within 4 days description and quality as expected. Only thing I would suggest is that items are packaged with plastic around outside of.box as if items left in safe place they could get wet and damaged. My box was cardboard and it was a fine day so that was great. Other companies I purchase from always put plastic around the outer packaging and even if you are away from the house for a couple of days items in perfect congition in return. The cushions I purchased are lovely considering ordering curtains to match. You
Good quality curtains and an excellent…
Good quality curtains and an excellent fast service.
Not really blackout.
Ordered pink blackout curtains. Order acknowledged promptly and delivery time good. Curtains packaged well but took a lot of ironing to get creases out. Colour nice however curtains are quite thin and are not completely blackout. They were not expensive and look,ok so will do for now,
Top service and great item delivered on…
Top service and great item delivered on time *****
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