Impakt Claims Reviews 

518
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Can’t thank impact claims enough been very helpful all the way through the process , which has only took around 4-5 weeks start to finish to get me a big enough refund to be able to spoil the child... See more

Company replied

Rated 5 out of 5 stars

I must say a massive thank you to Impakt Claims, and especially Bobby who helped me with my Car Finance Claim. Bobby kept in touch with me nearly everyday with updates. So friendly and informative, l... See more

Rated 5 out of 5 stars

The whole experience from start to finish was stress-free and seamless. I went in not expecting much but ended up receiving nearly £2000 back from my claim after only being offered £100 initially. Imp... See more

Rated 1 out of 5 stars

Dont use this company. They threating me every single day with payment and getting ccj on me when they told me i would recieve only £27 for my claim in december 2023 now which i said ok and made ot... See more

Company replied

Company details

  1. Money & Insurance

Written by the company

Working for our customers to ensure fair treatment, clear communication and professional assistance throughout their claim. https://t.co/M6wiC3xkJt


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

518 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(518)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service.

Had an email followed by a call saying I have money available. Got more than I thought.

Fantastic support and would recommend.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

They’ve been very helpful, the initial forms were easy to complete and they kept you up to date with the claim. They managed to secure a balance adjustment that will really help me and they don’t charge any fee for this type of win.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

They did everything they are definitely worth using, they have been 100 percent. brilliant hing

They did everything , I did not have to do a thing, Jo was 100 percent , kept me updated did a great job , Thankyou Jo . Then i recieved payment straight back into my bank account . It did not take long at all 2/3 weeks tops .Highly recommended honestly , I did not think I would get anything but tried as had nothing to lose. claim successful and paid straight out . GIVE THEM A GO 100 % TRY THEM . IM VERY SATISFIED. THANKYOU.

26 January 2026
Unprompted review
Rated 2 out of 5 stars

I have given 2 stars because they are…

EDIT* I have taken Impact up on their offer to review my claims and I will update my review with further info.

I have given 2 stars because they are very friendly and give regular updates, however I have had approx 7 claims going through and have not received a single penny. I am now aware that the FOS are charging claims company’s to escalate customers claims and therefore it is too expensive for claims companies to take it to the FOS and so after they have sent the initial complaint to the lender and the lender has refused to uphold the complaint the claim goes nowhere. The lenders are probably doing this to everyone now as they know it’s is unlikely to go any further.

9 September 2025
Unprompted review
Impakt Claims logo

Reply from Impakt Claims

Hi Joanne, thanks for your review. We do still successfully escalate claims to the Ombudsman, but you are correct in that the criteria has recently changed. We are always happy to do a 2nd review; if you'd like to email claims@impaktclaims.co.uk we'll take a look for you.

Rated 5 out of 5 stars

Outstanding Service

This is the second time I have used this company and I am getting the same great service. Bobby has been dealing with my claims and has given me outstanding customer service. He calls me every day without fail, updating me on my case and goes above and beyond every time. I can't recommend these guys enough. They have saved me a fortune and have recovered a lot of money with refunds from Lenders. Thank you Bobby and your team!

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Impakt Claims Review

I must say a massive thank you to Impakt Claims, and especially Bobby who helped me with my Car Finance Claim. Bobby kept in touch with me nearly everyday with updates. So friendly and informative, l Can't fault them. I would highly recommend Impakt claims... My 2 claims was upheld in a matter of weeks and I was so grateful for their help with my considerable compensation payout, paid promptly.

19 August 2025
Unprompted review
Rated 1 out of 5 stars

I cannot believe how these people turn…

I cannot believe how these people turn on you! Threats with bailiffs and legal action over £40.52.
The threats are unbelievable, all because my bank had to be frozen due to fraud so I said il have to pay what’s left next week, their attitude changes, from helpful at the beginning to vile when you need help or abit of time due to unfortunate circumstances. Wouldn’t use again, wish I’d listened to those that said this before. Avoid!

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Over 5 years ago I lost a life changing…

Over 5 years ago I lost a life changing amount of money due to a financial scam, but what made it even worse was that members of my family as well as some of my closest friends all lost large amounts of money to the same scam also, it was a terrible time and a huge mental struggle for everyone for years, however in the last several months the team at impakt have recovered every single person I knew’s full amounts which was crazy to witness as everyone had long given up on any idea of getting it back. So I can’t thank these guys enough, I have to give a special thank you to krisha and in particular Tom also who was absolutely fantastic from start to finish and made the whole process so easy I’m still in shock at how well it all went!
Can’t possibly recommend them enough to anybody!

30 July 2025
Unprompted review
Rated 5 out of 5 stars

I submitted my claim after seeing the…

I submitted my claim after seeing the advert on Facebook and they done all the rest for me. I then received an email saying I won my claim and got a £1000 balance written off plus a cash refund.

31 July 2025
Unprompted review
Rated 1 out of 5 stars

Stay away

Stay away, misleading phone calls with empty promises. Promises of getting more money if you allow them access only for them to charge you the best part of 50% of an already arranged settlement without doing anything. Then going to high court to get the money they haven't earned. Praying on people in the lower wage bracket with promises they never intended to fulfil.

23 July 2025
Unprompted review
Rated 5 out of 5 stars

Unbeliveable service

Unbeliveable service. Absolutly incredible result for myself completely wiping out a mis sold credit card balance which I would never have known how to do myself.

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Jenny was brilliant

Jenny was brilliant and so great at keeping me updated and always responded really quickly. Thank you - great service.

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Great company…

This company was very informative and kept me updated with all what was happening with my claim. I would definitely use this company again and will recommend to friends and family.

4 July 2025
Unprompted review

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