impactdigitalsignage.co.uk Reviews 

21
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TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I dealt with Kieran (MD) from the outset, sent an enquiry, got emails back right away, call scheduled for next day. No pressure selling, offering time to think about it (bad experience with another co... See more

Rated 5 out of 5 stars

Very helpful with answering technical questions pre purchase and superb communication confirming the purchase , advising dispatch and after delivery. Because we are in shop fitting at the moment we h... See more

Rated 5 out of 5 stars

We ordered an Ultra Brightness HD screen for our office window, delivered on time without issue. It developed a LED fault after around 8 months but this wasn't a problem; we spoke to Kieran who... See more

Rated 2 out of 5 stars

A good thing I’ll say is they will deliver the goods in terms of when they say they will regarding delivery time. But getting your stuff done, they will take forever! If you’re a small business your... See more

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Company details

  1. Promotional Item Store

Written by the company

We are an award winning product development company based in the South West of the UK. Since our launch in 2009 we have built up an extensive client base across the UK and internationally supplying leading private health club operators, councils, trust, schools, universities and leisure management companies. Our highly experienced in-house team specialise in developing hardware, software, apps and websites. We also distribute 3rd party products and services we believe add value to our current clients and help them achieve their business and social goals.


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4.5

Excellent

TrustScore 4.5 out of 5

21 reviews

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4.5

All reviews

(21)

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Rated 5 out of 5 stars

Super experience from Kieran and the team

I dealt with Kieran (MD) from the outset, sent an enquiry, got emails back right away, call scheduled for next day. No pressure selling, offering time to think about it (bad experience with another company), decided to go ahead with Impact Digital Signage, quick delivery, easy set-up, had to call Kieran with a Q about my own wifi settings, he picked up first ring and was able to assist via face-time. Super helpful 'how to use' guide was provided. All-round great experience and would recommend!! Thank you Kieran

12 July 2024
Unprompted review
Rated 5 out of 5 stars

Kieran is so helpful

Kieran is so helpful, knowledgeable and super efficient. Delivery was swift and the customer service second to none. I would definitely recommend this company.

21 September 2023
Rated 5 out of 5 stars

10/10 service

Not long after I placed the order, I had a very professional and friendly phone call to confirm my address and a few things and then the screen was delivered really quickly. I called to ask for help with set up and the phone was answered straight away and Kieron talked me through and got it set up. Really professional company- I'm very impressed

15 September 2023
Rated 5 out of 5 stars

We ordered an Ultra Brightness HD…

We ordered an Ultra Brightness HD screen for our office window, delivered on time without issue.

It developed a LED fault after around 8 months but this wasn't a problem; we spoke to Kieran who had a replacement dispatched within a day. It took around a week to have our replacement in place and the faulty screen collected all in all which was very reasonable. These things happen.

Kieran is a nice chap and overall our experience has been excellent.

Thanks

11 November 2022
Rated 5 out of 5 stars

Absolute pleasure & professionalism

Dealing with Impact Digital Signage has been an absolute pleasure! Shoutout to Kieran who has been with us throughout the whole process from getting a quote to scheduling pick up of the screens, and generally being a gem.

Our company has hired 5 freestanding digital posters for an event to display customer video testimonials. Kieran was kind enough to walk us through what parameters the videos need to be and then to pass on our video files to his team so we didn't have to worry about uploading them on the day.

Everything went smoothly with the delivery and engineers arrived to help with the screen set up. The quality of the freestanding digital posters was better than we could imagine and the hire pricing was very competitive.

I'd definitely recommend them, keep doing amazing work Impact Digital Signage!

Thanks a lot!

25 May 2023
Unprompted review
Rated 5 out of 5 stars

Keiran has been great

Keiran has been great! There was an issue with my order and Keiran was super responsive and fixed it straight away. He then jumped on a call with me to help set up the screens. Great customer service!
The screens are also great

7 May 2023
Rated 2 out of 5 stars

A good thing I’ll say is they will…

A good thing I’ll say is they will deliver the goods in terms of when they say they will regarding delivery time. But getting your stuff done, they will take forever!
If you’re a small business your probably best going somewhere else, they take forever to reply to your queries, they’re overpriced, and I feel a bit scammed regarding pricing once I started ordering more stuff for them and finding other competitors who are much cheaper, (there’s no set price is abit like the stock market one day it’s X then the next day is Y, if you catch them on a good day they might move mountains for you) staff are friendly but lack professionalism, I ordered a sign which they got wrong which still Hasn’t been dealt with. The quality of their stuff could be much better for what their charging, their LED boxes seems really good which makes up for things I guess. I think for me it’s the lack of dealing with me as a customer and not keeping communication with me is the annoying part. I would love to give higher but I can’t based on that.

2 March 2023
impactdigitalsignage.co.uk logo

Reply from impactdigitalsignage.co.uk

Hi WSB, thank you for confirming that this review is not for Impact Digital Signage. Hopefully Trustpilot can remove this review and allow you to provide another one for us. Many thanks.

Rated 5 out of 5 stars

Amazing customer support

Impact digital signage are very professional.
Always at hand to help and support the business with advice.
Looking forward to placing many more order with them.

27 January 2023
Rated 5 out of 5 stars

Fantastic service, no need to look elsewhere

Fantastic service, support and product. The digital menus have transformed my shop completely. Can’t praise Kieran enough for the support during setup. I shouldn’t have wasted time comparing other companies, I definitely made the best choice. Thank you.

22 February 2022
Unprompted review

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