Making the application process clear and straightforward. Our Kenya eTA visas came through within less than 24 hours. All very simple, fast and most agreeable! Superb service.
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Review summary
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It was pretty easy to process. However, they took my money first and then asked for my details later... what if I didn't qualify for a visa? Anyway, this website was a lot easier to use than some ot... See more
It was very helpfull and give me enough time to fill-in the information.
The system does not allow umlauts, like ä, ö, etc., which means that I cannot write my address as it actually is, because in my native language, "ä" is a different letter from "a", like in Finnish, Ge... See more
Company details
Written by the company
Visa, ETA, and travel paperwork made simple. ImmiAssist is 100% online agent helping you what you comply with all paperworks and requirements when travelling. We double-check your documents, submit and manage your application, and keep you updated until you get your travel visa. We are not a government agency but we have local migration and visa agents in our destinations to comply with all requirements and minimize risks of any rejections or problems when travelling.
Contact info
Barcelona, Spain
- support@immiassist.com
- immiassist.com
Travel Visa. The easy way.
4.1
Great
1K reviews
Replied to 42% of negative reviews
Typically replies within 2 weeks
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The service is very expensive and useless
The service is very expensive. 10 times more than if I would have done it myself and they take too much time to process the application with mistakes. They only answered when I asked for refund. They said they do not refund because it is a personalised product so be careful. I regret it , I should have done my application myself. THEIR WEBSITE IS DESIGNED TO CONFUSE PEOPLE SO THEY CAN THINK THEY ARE APPLYING IN A GOVERNMENT PAGE.
2 April 2026
Unprompted review
Reply from Immiassist
Hi Steph,
Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand your frustration.
To be completely clear: we are a private visa assistance service, not affiliated with any government. This is stated transparently on our website.
We sincerely regret that in your case, the experience did not meet the standard we aim for. Regarding the mistakes mentioned, we take this very seriously and would like to understand exactly what happened.
Could you please contact us directly with your order number?
https://www.immiassist.com/contact-us
We'd like to review your case as a priority and use your feedback to improve our service.
Our sincerest apologies for the experience you had.
The ImmiAssist team
Easy to do
Easy to do, simple to follow and the webpage is modern and free of bugs
2 April 2026
Unprompted review
It was very easy to navigate through…
It was very easy to navigate through the process.
1 April 2026
Unprompted review
Good service following my mistake
I made a mistake and started to enter details for a visa to Kenya through the immiassist site and paid. Then I found out that as I was part of a group the visa would be obtained together with the others. I appreciate that a refund isn't normally given but they did provide a refund less an admin fee, which I was happy with. Thanks to customer services.
24 March 2026
Unprompted review
Everything seams pretty straight…
Everything seams pretty straight forward.
I did/ am having a payment issue which I’m hoping is resolved. My credit card issued as fraudulent I informed them that it was me. They then asked the merchant to process again. I’m not sure if it did or not
31 March 2026
Unprompted review
I paid $173.00 AUD for an eVisa to…
I paid $173.00 AUD for an eVisa to Indonesia. It was issued with an incorrect name. I asked them to correct it and they did, but they also had my DOB wrong. I had uploaded my Passport so they had all of the correct details. When I got to Indonesia at midnight I had to then stand in line for two hours and apply and pay for a new Visa. ImmiAssist refuse to refund me and keep "playing dumb". They have pretended not to understand basic requests, and then issued a new Visa after I got home with the correct details then claiming they had issued a correct Visa.
20 March 2026
Unprompted review
Reply from Immiassist
Hi Christine,
We sincerely apologise for the confusion and for the experience you had. This is absolutely not the standard of service we strive to provide, and we completely understand your frustration.
We are escalating your case to the relevant department to proceed with a refund. You will be contacted shortly with confirmation and next steps.
Thank you for your patience, and again, we are truly sorry for the inconvenience caused.
The ImmiAssist team
super easy
super easy! but I would have liked to have known how much it would cost before I put all my details in!
30 March 2026
Unprompted review
This system is a total scam!!
This system is a total scam! be ware of what you actually need as they are not helpful in any way! They totally made me believe I needed a visa for visiting South Korea when I didnt and full took my money. They make you think they are something they are not.
27 March 2026
Unprompted review
Reply from Immiassist
Hi,
We're sorry to hear about your experience.
We always strive to improve and would love to understand what led to the confusion. Could you reach out to us at https://www.immiassist.com/contact-us so we can look into this and do better?
The ImmiAssist team
Fairly seamless experience.
This was a pretty straightforward process. Upon application, I was then prompted to provide more relevant information, and that proved useful.
30 March 2026
Unprompted review
Easy to navigate.
29 March 2026
Unprompted review
Easy to fill out
29 March 2026
Unprompted review
Very user friendly!
27 March 2026
Unprompted review
Perfect easy fast
26 March 2026
Unprompted review
Super Easy Site
It's great to go back to a site and you don't have to enter everything over again and again. Super easy site to use!
26 March 2026
Unprompted review
Excellent step by step guide
25 March 2026
Unprompted review
Structured and efficient even using…
Structured and efficient even using mobile phones to
24 March 2026
Unprompted review
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