The Engineer, Ryan, who came to service the fire suppression system on February 6th, was on time, friendly, and quick. That's peace of mind for another year. Great customer service, too, very respons... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I was reminded by the company that my unit requires servicing. The service was easy to book and the company was very accommodating with the time of the service. The engineer arrived 15 minutes early... See more
Company replied
Really informative and not just a hard sell for their product. As an ex fire fighter, spoke with authority and a knowledge of how fire works and best ways to prevent it. Not just another boring safe... See more
Company replied
Training course - IMist and the effects of removal of BS8458:2015 and replaced with BS EN 1497217:2025 Hi Eddie, Thanks again for your time, I think the CPD presentation is a great initiati... See more
Company replied
Company details
Written by the company
iMist™ is the modern fire suppression solution replacing the heritage technology of fire sprinkler systems. It eliminates concerns over water damage, large water supply tanks, water supply upgrades and hidden maintenance costs. We offer the perfect high pressure water mist system that can be installed quickly with a minimum of fuss but a maximum of protection for you and your property.
Contact info
4 Abbey Wood Road, ME19 4AB, Kent, United Kingdom
- 0808 122 3344
- sales@imist.com
- imist.com
4.9
Excellent
278 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent service fast and efficient
Excellent service fast and efficient, lovely engineer Ben S2315792-2025
23 February 2026
Unprompted review
Reply from iMist Fire Suppression
Good morning,
Thank you for taking the time to leave us a review.
I'm pleased to hear that Ben provided you with excellent service during your appointment with us.
-iMist
CPD was excellent
Eddie Sibley from iMist came to our Architecture office and talked through all the benifits of their water suppression system and how we as Architects can incorporate them into almost all of our projects. Wonderful presentation.
26 February 2026
Unprompted review
Reply from iMist Fire Suppression
Hi Helen,
Thanks for taking the time to leave us a review.
I'm pleased to hear that Eddie was able to deliver a wonderful CPD presentation for you and your team.
I'll be sure to pass your kind feedback on.
-iMist
Training course - IMist and the effects of removal of BS8458:2015 and replaced with BS EN 1497217:2025
Training course - IMist and the effects of removal of BS8458:2015 and replaced with BS EN 1497217:2025
Hi Eddie,
Thanks again for your time, I think the CPD presentation is a great initiative on behalf of iMist Ltd and something I feel BCO’s all need to see, asap!
It was equally informative and captivating and provided a lot of food for thought in terms of the application of iMist and how it supersedes that of typical sprinkler products.
I’ll be sure to also recommend to our architect partners who we work with.
18 February 2026
Unprompted review
Reply from iMist Fire Suppression
Hi Christopher,
Thanks for taking the time to leave us a review.
I'm pleased to hear that you found our CPD informative and captivating, and would recommend it to other BCOs and Architects.
We appreciate your kind feedback and will be sure to pass it on to Eddie.
-iMist
Friendly, professional and efficient
The Engineer, Ryan, who came to service the fire suppression system on February 6th, was on time, friendly, and quick. That's peace of mind for another year. Great customer service, too, very responsive and real people, not annoying, badly trained chatbots which are so common nowadays.
Customer no: Q2316034
6 February 2026
Unprompted review
Reply from iMist Fire Suppression
Hi Franziska,
Thanks for taking the time to leave us a review.
I'm pleased to hear that Ryan was on time and friendly during your servicing appointment with us. It's also great to hear that you have found the team easy to reach, responsive and friendly.
I'll pass your kind words on to the team.
-iMist
Another great service carried out by…
Another great service carried out by Nath on our iMist system at Redbridge Quay 🙏🏾
S208100
9 February 2026
Unprompted review
Reply from iMist Fire Suppression
Hi Arthur,
Thank you for taking the time to leave us a review.
I'm pleased to hear that Nathan was great during your servicing appointment with us.
-iMist
Zak was quick and efficient
Zak was quick and efficient, a very polite, helpful young man who arrived on time and it was a pleasure to meet him and have him in my home.
13 February 2026
Unprompted review
Reply from iMist Fire Suppression
Hi Carole,
Thanks for taking the time to leave us a review.
I'm pleased to hear that Zak was quick, efficient and polite during your service.
I'll be sure to pass your kind feedback on to him.
-iMist
This was our first annual service
This was our first annual service. Ben and his colleague were very efficient and no issues with the system, in spite of initial problems during the installation phase.
5 February 2026
Unprompted review
Reply from iMist Fire Suppression
Hi Stephen,
Thanks for taking the time to leave us a review.
I'm pleased to hear that Bem and his colleague were very efficient during your appointment with us.
-iMist
Imist excellent support (Q22/2595)
I've had the system installed a year ago, the team at every stage was very supportive and kept in touch throughout. It's now due for it's first service check and Imist is again making sure we're updated in time. Very impressive company to work with.
1 March 2025
Unprompted review
Reply from iMist Fire Suppression
Hello,
Thank you for taking the time to leave us a review.
It's great to hear that the team have continued to be supportive throughout your journey with us & that you have found us impressive to work with.
I'll be sure to pass your kind words on to the team.
-iMist
Prompt and professional annual service
I had the annual service for my IMIST fire suppression system carried out at my flat in London and found the process straightforward from start to finish.
The engineer, JA, arrived on time and was courteous and helpful throughout. He worked efficiently, completed the service within a reasonable timeframe, and left everything in good order.
I would be happy to recommend IMIST on the basis of this visit.
28 January 2025
Unprompted review
Reply from iMist Fire Suppression
Good afternoon,
Thank you for taking the time to leave us a review.
I'm pleased to hear that you found the process straightforward from start to finish, and that you were happy with the service overall.
I'll be sure to pass your kind feedback on to the team.
-iMist
We had an incredibly useful and…
We had an incredibly useful and engaging training session with Eddie! A pleasure - thank you!
19 January 2026
Unprompted review
Reply from iMist Fire Suppression
Hi Anya,
Thanks for taking the time to leave us a review.
We're pleased to hear that you found your CPD session with Eddie useful and engaging.
-iMist
Annual service of system
Annual service carried out on our iMIST system. Their engineers are unfailingly courteous and efficient and today's (Nick) was no exception. iMIST highly commended.
15 January 2026
Unprompted review
Reply from iMist Fire Suppression
Hi Rob,
Thanks for taking the time to leave us a review.
I'm pleased to hear that you have had a great experience with our engineers and that they have always been courteous and efficient.
I'll be sure to pass your kind words on to Nick and the team.
-iMist
Brilliant CPD
We had Eddie in today for a CPD on the iMist system. Very interesting and very informative. Eddie clearly communicated the advantages of the system to us and we will be recommending iMist to future clients.
12 January 2026
Unprompted review
Reply from iMist Fire Suppression
Hi John,
Thanks for taking the time to leave us a review.
I'm pleased to hear that Eddie delivered an interesting and informative CPD. We sincerely appreciate your recommendation.
-iMist
iMist additional nozzles added
I already have iMist in my house to support an open plan ground floor with a loft extension, but I needed an extension to the system after renovating my extension and the team was very helpful in working with builders to plan for the iMist extension including resolving a blockage of the system piping after the works were completed.
9 January 2026
Unprompted review
Reply from iMist Fire Suppression
Hi Brian,
Thanks for taking the time to leave us a review.
I'm pleased to hear that we were able to support you in extending your system to accommodate your home extension, alongside your open-plan layout and loft extension.
I'll be sure to pass your kind words on to the rest of the team.
-iMist
Reply from iMist Fire Suppression
Hi Anne,
Thanks for taking the time to leave us a review.
I'm pleased to hear that you found us to be efficient and pleasant.
-iMist
Second service - Nick
Nick came to service our system today. It's our second service. He explained what he was doing and was polite and efficient. Q52213740
17 December 2025
Unprompted review
Reply from iMist Fire Suppression
Good morning Simon,
Thanks for taking the time to leave us a review.
I'm pleased to hear that Nick was polite and efficient during your service.
I'll be sure to pass your kind words on to the team.
-iMist
Annual inspection
Annual inspection done by your engineer Nick who arrived on time and was very polite and helpful in explaining what was needed. Top marks!
10 December 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Terence,
I'm pleased to hear that Nick was polite and helpful during your annual service.
I'll be sure to let him know that you were pleased with his service.
-iMist
iMist Fire Suppression CPD
Our practice was delivered an insightful CPD on fire suppression using iMist systems, covering their integration, function and use cases.
It was invaluable to our residential-focused practice, and we hope this will benefit our clients in the future.
10 December 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Anthony,
Thanks for taking the time to leave us a review.
I'm pleased to hear that you found our CPD insightful and that it was invaluable to your practice. If you have any more questions, please don't hesitate to get in touch.
I'll be sure to pass your kind words on to the team.
-iMist
What a wonderful CPD
What a wonderful CPD! It was incredibly informative, and the way the speaker delivered the presentation made it not only clear and engaging but genuinely enjoyable to listen to. A perfect balance of knowledge, clarity, and enthusiasm. Highly recommended!
10 December 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Carina,
Thanks for taking the time to leave us a review.
I'm pleased to hear that you enjoyed your CPD with Eddie.
I'll be sure to pass your kind words on to the team!
-iMist
Service…
Friendly and polite man did the service. He phoned ahead which was useful for timings and he was quick and efficient.
5 December 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Miranda,
Thanks for taking the time to leave us a review.
I'm pleased to hear that our engineer was friendly and efficient during your service, and that you found the call useful.
-iMist
Good to deal with throughout
From first fix through to installation, commissioning and now several annual services, iMist have been very good to deal with and the people who work in our property are always excellent ambassadors for the company - cheerful, polite and efficient.
28 November 2025
Unprompted review
Reply from iMist Fire Suppression
Good afternoon Ian,
Thanks for taking the time to leave us a review.
I'm pleased to hear that you have had a pleasant experience with the team from 1st fix through to servicing.
I'll be sure to pass your kind words on to the team.
-iMist
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