iMazing Reviews 6,259

Unlike other Companies, the iMazing Support Team, answered my email very quickly, on a Sunday, and stayed with me the whole time to resolve my issue.

Subject: Feedback regarding support and website accessibility

Dear iMazing Team,

Thank you for your support. I have a suggestion to improve your service for international users.

It would be very helpful if you could integrate an AI translation tool into your website. This would allow users to write inquiries in their native language and have them instantly translated into English before sending.

This feature would make your support much more accessible for beginners and non-English speakers.

Best regards,
kenji hira

I recently started using iMazing specifically to download and print text messages for documentation purposes. My primary need was to preserve conversations as PDFs for accounting transaction support and backup records.

So far, the experience has been excellent.

The software was straightforward to install, intuitive to navigate, and did exactly what I needed without a steep learning curve. I was able to export complete message threads, including timestamps, and generate clean PDF files that are professional enough for record-keeping. That alone made it worth it.

What I appreciate most is that it doesn’t feel gimmicky or overly complicated. It solves a real problem in a clean, organized way — especially for anyone who needs documentation for legal, HR, or financial purposes.

I’m still early in using the platform, but based on my initial experience, I would absolutely recommend it.

I bought a subscription in Dec 2025 and then upgraded to iPhone 17 in Feb 2026. iMazing allowed me to move my subscription to my new phone. I enjoy using iMazing and based on this recent experience I will look favorably on renewing my subscription when it comes due.

the response was as one would hope when contacting customer service expedited professional friendly and productive

Helped me fix my connection issues.

This is hands down one of the only honest businesses that honors lifetime license and dont try to force you into greedy subscription. The software itself is THE BEST on the market, I has wonderful UI and very robust in features.

Imazing has been very responsive to my challenges, which ended up being the undependable internet provider. The product is great and it is comforting having a resource where your data can be backed up, exported and saved so you can free up space on your devices without loosing important history.

If you move, and you're about to lose access to the email address you've had forever, be sure to update ALL your contacts AND APPS before you lose that access. Later, when you need to upgrade to a new computer, that lost access address issue will haunt you over and over and ...! Fortunately IMazing support to the rescue! I would've let frustration win without their help. Big thumbs up!

A rapid and knowledgable response.
Excellent.

The representative whom handled my ticket was able to reset my installed devices, so I am able to use my imazing 2 again.

it was ok. easy

Great support and I save a lot of Space on iCloud.

Quick and positive solution to my problem.

Needed help from support to change mail address associated to my customer account.
Issue solved in less than 12 hours.

I was needing support for an old version of software no longer supported and I thought it was futile to ask for help. Instead I found a very helpful and available help desk ( Mr. Michael ). He solved quickly the problem I had! Very traustable company.

I found iMazing to be a fantastic source of possibilities in moving Music and Audiobooks into my iPhone. In using this program for Audiobooks (my main intent) it combined on its own the chapters which produced a smooth flow of the story. And I am looking forward to using it for many projects to come.

The prices are very high. The support is poor.
I had to solve the activation problem myself or find a workaround.

I had a licensing question on a Sunday afternoon and submitted this via their online form. Support replied within two hours and fixed my issue. Great service!

Very helpful and friendly, the provided links solved my problem. THANK YOU!