Image Retail Solutions Ltd Reviews 11

Be very careful with this company. They
have a very unfair contract terms, first you are forced for 36 months and then requires to give one year notice to leave. I am taking this company to ombudsman service. My contract is due to renew in May. When i tried to cancel my contract in April, they said i can not cancel it and they are saying i did not give them 30 days notice. Such a rip off company. I am going to tell all my friends and family who has business to be aware of Image retail solution.

Be very careful – rollover contract and service issues.

The software itself is decent, but the problems start with the contract and support. I feel I have not received the level of service promised, yet the company is very quick to rely on the contract when issues are raised.

Support is limited to set hours and no help is available outside those hours, even in emergencies when the system is down and a business is affected.

Another important point: this is a rollover contract. If you don’t cancel within the notice period, it automatically continues, regardless of whether the service has met expectations. This was not made clear enough at the start.

Also, having two tills does not mean business continuity. If the master till fails, the second till will not work independently. Any workaround relies on them enabling it remotely again, only during their working hours.

Overall, the system may work, but the contract terms and lack of flexibility when service falls short are a big concern. I strongly recommend negotiating terms upfront and fully understanding the rollover clause before signing.

We have been a customer of Image Retail Solutions for over 5 years so my review is not off the cuff but formed over many years of interaction with their sales and support teams. We have been really pleased with every request for help and assistance . Their response times are good and their efforts to resolve issues demands credit. Their support teams have all shown a good degree of product knowledge and they are happy to defer or call in a senior member when needed. Their sale team have been quick to respond , produce accurate quotes and deal with and issues. Overall we have been very happy and look forward to using their systems for many years to come.

Heartfelt appreciation for this company and my sincere gratitude for the exceptional service and support provided by the team. Installation at 2 of my stores completed smoothly and handled with utmost professionalism. Looking forward to continued collaboration.

Great service and support right from day 1. Cannot recommend highly enough.

beware of this company, they have a good customer service but have a very unfair contract erms, first you are forced for 36 months and then requires to give one year notice to leave , where

Imagesoft have a great support team that always comes back with an answer and solves the problem.

I have been with them since 2010/11. Never had any issues with them regarding their service. The service they offered has always been good. But I am just in the process of selling my business and they want to charge me for the remainder of the contract which was auto renewed. I would have accepted the charge If I am moving to a competitor. This is how they repay someone back for being loyal to them for many years. It is not a huge amount of money but the way they treated me is not acceptable to me.

We have been with Image since 2005 and expanded our retail estate in that time, fully supported by them. Darren and the team have always been responsive and also managed to adapt ProEPOS to our changing needs as we grow. Highly recommend if you want to get a personal and highly responsive EPOS solution and service.

When acquiring computer based solutions it is always about the ongoing support from the supplier. Many customers think about the initial price of the solution and whilst that is important the support provided by the supplier and the total cost of ownership is far more critical to convenience stores such as ours that need excellent support 7 days per week for a shop that is staffed mainly by volunteers. We have found that Image Retail Solutions support staff are knowledgeable, helpful and friendly and will always do what is needed to ensue the shop staff are able to continue and resolve any issues whatever they might be. When looking at suppliers to provide a solution for Broughton Community Shop this was our main criteria. Quality of Support from the potential supplier and Image Retail Solutions have not let us down since we installed the solution about 5 years ago. I would not hesitate to recommend them to anyone.
Mike Hensman
Treasurer, Broughton Community Shop

We have used IRS since 2004. Their knowledge and systems are top notch and they have run our EPOS all this time without issue EVER.

Friendly and professional, if only every supplier was run on these lines. Thoroughly recommend.