Ideal Mortgage Advisers Reviews 

571
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for providing clear guidance, efficient communication, and professional support throughout the entire mortgage journey. People note that advisors are exceptionally responsive, ensuring that every question is answered promptly and complex financial situations are handled with great care and ease. Though some customers noted occasional stress caused by external third-party delays, reviewers emphasized that the team stepped in proactively to keep things on track. Consumers truly appreciate this dedicated and reassuring approach, making many repeat clients eager to return for future property purchases and renewals.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, professionalism,... See more

Service

Reviewers mention positive feedback about service, highlighting top-notch support and effortless mortgage... See more

Customer service

Consumers find customer service to be positive and exceptionally helpful throughout the entire mortgage... See more

Response time

People report positive experiences with response time, highlighting super speedy replies and prompt... See more

User experience

Reviewers highlight positive aspects of user experience, describing the process as effortless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brian was my advisor and he was absolutely amazing. Mind you the process started way before I even found my house. He was patient, professional, understanding, helpful. Thats just barely explaining ho... See more

Rated 5 out of 5 stars

Andrew O'Neill has helped us on many remortgages and is always incredibly helpful, efficient and goes above and beyond. Even with complex situations he is patient and calms and we highly value his exp... See more

Rated 5 out of 5 stars

We used Alex as our mortgage advisor for our first home and he was super helpful all the way through the process. He answered many questions which were not even directly related to the mortgage proces... See more

Rated 5 out of 5 stars

Used Ideal Mortgage Advisers for our first mortgage and remortgage 5 years later. Truly great service, very helpful and informative throughout the whole process. Richard has been great for us and we w... See more


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

Ideal Mortgage Advisers are six experienced mortgage & protection brokers who jointly have over 60 years of experience. We are based in sunny Bristol, but have customers from all over the UK. Give us a call to see how we can help you.


Contact info

5.0

Excellent

TrustScore 5 out of 5

571 reviews

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5.0

All reviews

(571)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic experience

Brian at IMA was super throughout - efficient, helpful, responsive and reassuring. I can't recommend him enough to anyone else looking for a mortgage

19 July 2024
Unprompted review
Rated 5 out of 5 stars

Rhys is Amazing

Rhys and the team at Ideal Mortgages were great! They made the process simple, easy to follow and most importantly clear! I can’t recommend them enough!

18 July 2024
Unprompted review
Rated 5 out of 5 stars

Helpful

Alex was really helpful and kept us informed of all our mortgage options throughout our remortgaging process.

4 July 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful, proactive and good advice

Brian was very helpful throughout the process, proactive and provided clear and effective guidance. He really made the mortgage process smooth.

28 June 2024
Unprompted review
Ideal Mortgage Advisers logo

Reply from Ideal Mortgage Advisers

Hi George, thank you. All the best for the new home.

Rated 5 out of 5 stars

Alex

Alex, once again, could not have been more helpful with my mortgage. He was really prompt with any replies to queries and extremely proactive with finding the right product for me.

1 June 2024
Unprompted review
Rated 5 out of 5 stars

Mortgage support

Andrew helped me with my mortgages. He was amazing, really thorough and explained things in ways I could understand. He went above and beyond with helping me and I felt really supported throughout my sale and buying of my property. I'd definitely recommend Ideal Mortgage Advisers and particularly Andrew O'Neill

28 June 2024
Unprompted review
Rated 5 out of 5 stars

David Burnett is an absolute genuine professional

David Burnett is an absolute professional in every stage of the process from initial advice, guidance and honesty all the way through; in the background continually as a cushion throughout the Solicitor's process right up to completion. I would always use David from imabristol.co.uk every time and will encourage my friends, family and close colleagues to use also in the future.

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from David and his…

Excellent service from David and his team. This is the forth time we have used Ideal Mortgage advisers and other members of our family have used them.

Every time, without fail their professionalism has been exemplary!

Fantastic communication and competitive rates

Cannot recommend them enough!!!

28 June 2024
Unprompted review
Rated 5 out of 5 stars

Alex was an absolute star through our…

Alex was an absolute star through our first mortgage and renewing. He makes the process so simple when, taking away so much hassle when life is busy. Ive recommended to everyone I know.

1 June 2024
Unprompted review
Rated 5 out of 5 stars

Brian made the process easy from start…

Brian made the process easy from start to finish, while keeping us In the loop at all stages, I will certainly be recommending him for friends & family.

25 June 2024
Unprompted review
Ideal Mortgage Advisers logo

Reply from Ideal Mortgage Advisers

Thank you, Adam

Rated 5 out of 5 stars

Alex has found a great deal for us!

Alex has found a great deal for us as first buyers, he is very knowledgeable and patient, explained how the process works with every detail. Very responsive to emails and any questions we had. Very happy with the service and we will definitely be using Alex to all our future mortgage needs. Thank you :)
Mateusz & Aga

16 May 2024
Unprompted review
Rated 5 out of 5 stars

Brian was extremely helpful

Brian was extremely helpful. He responded promptly to emails and we had a series of phone calls. It is not always easy to obtain a mortgage as a self-employed person, however Brian was knowledgeable and provided a series of options. He explained how the process works and took me through each stage. I will be using his services again in the future.

11 June 2024
Unprompted review
Ideal Mortgage Advisers logo

Reply from Ideal Mortgage Advisers

Thank you. I hope the move goes well. All the best for the new home.

Rated 5 out of 5 stars

Alex's services are so good that this…

Alex's services are so good that this is the third time we've used him, having used him twice previously through Which? Mortgages. His communication is extremely clear and he makes understanding the mortgage process and how the rates work very easy to understand. He is very responsive to any questions we had and just generally an amiable person, so a pleasure to deal with. The rates are very reasonable and we appreciated his expertise in helping us make the best decision as to which product to choose. We got in touch 6 months before our mortgage was up and every month on day 1 of the interest rates changing he was in touch to tell us if he'd found us a better rate (which he did on three occasions). I couldn't recommend his services more highly.

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Ideal, indeed

We had an excellent experience with Ideal Mortgage advisers, Alex was very helpful, responsive and was able to get us the most competitive offer on the market. I would fully recommend.

1 February 2024
Unprompted review
Rated 5 out of 5 stars

Richard with IMA helped me find the…

Richard with IMA helped me find the right lender and the most suitable product for my specific situation. It cannot emphasize enough how much difference this made in me being able to borrow enough to buy our dream home. Moreover, Richard responded quickly to any queries I had regarding the mortgage terms, repayments etc. I will happily recommend IMA to anyone who is considering taking out a mortgage to buy their dream home.

15 May 2024
Unprompted review
Rated 5 out of 5 stars

First time buyers

Brian has been very helpful throughout the whole process and kept his eye on the market to make sure we got the best rate available. We would definitely recommend Brian and IMA to any others.

Tom & Ainara

25 April 2024
Unprompted review
Rated 5 out of 5 stars

Great experience!

Alex was a fantastic help during the home buying process which was long and arduous. We felt completely supported throughout with lots of practical advice and help. He managed to make the whole process smooth and pain free. Many thanks from Tom & Christina

26 April 2024
Unprompted review
Rated 5 out of 5 stars

Will definitely use them again!

Brian made the whole process from start to finish exceptionally easy for us, especially as first time buyers. He was attentive and talked us through anything we weren’t clear on and he regularly checked in on us to update on how our application was going. This helped keep us at ease which I understand is important to other first time buyers. I will be using Brian’s mortgage advice again in the future and I would recommend him to anyone… In fact I already have.

19 April 2024
Unprompted review

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