Ideal Mortgage Advisers Reviews 

571
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for providing clear guidance, efficient communication, and professional support throughout the entire mortgage journey. People note that advisors are exceptionally responsive, ensuring that every question is answered promptly and complex financial situations are handled with great care and ease. Though some customers noted occasional stress caused by external third-party delays, reviewers emphasized that the team stepped in proactively to keep things on track. Consumers truly appreciate this dedicated and reassuring approach, making many repeat clients eager to return for future property purchases and renewals.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, professionalism,... See more

Service

Reviewers mention positive feedback about service, highlighting top-notch support and effortless mortgage... See more

Customer service

Consumers find customer service to be positive and exceptionally helpful throughout the entire mortgage... See more

Response time

People report positive experiences with response time, highlighting super speedy replies and prompt... See more

User experience

Reviewers highlight positive aspects of user experience, describing the process as effortless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brian was my advisor and he was absolutely amazing. Mind you the process started way before I even found my house. He was patient, professional, understanding, helpful. Thats just barely explaining ho... See more

Rated 5 out of 5 stars

Andrew O'Neill has helped us on many remortgages and is always incredibly helpful, efficient and goes above and beyond. Even with complex situations he is patient and calms and we highly value his exp... See more

Rated 5 out of 5 stars

We used Alex as our mortgage advisor for our first home and he was super helpful all the way through the process. He answered many questions which were not even directly related to the mortgage proces... See more

Rated 5 out of 5 stars

Used Ideal Mortgage Advisers for our first mortgage and remortgage 5 years later. Truly great service, very helpful and informative throughout the whole process. Richard has been great for us and we w... See more


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

Ideal Mortgage Advisers are six experienced mortgage & protection brokers who jointly have over 60 years of experience. We are based in sunny Bristol, but have customers from all over the UK. Give us a call to see how we can help you.


Contact info

5.0

Excellent

TrustScore 5 out of 5

571 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(571)

61 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

David Burdett is efficient, helpful and knowledgeable and we got a good summary of our options and the best deal going forward. I would strongly recommend him.

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Brain

Brain, my mortgage adviser was always available to give advice and to follow up on the process.
He was always so ressuring and provided encouragemnet all through the tedious process, most especially when we wanted to give up.
Thank you so much Brian, you were right, it was worth it. We are enjoying the house.

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic mortgage adviser

We have used Alex twice now to arrange our mortgage and both times he has been amazing. After our initial offer was issued he managed to secure us a lower rate prior to us completing. Alex was great at keeping us updated and chasing our conveyancer to check that things were progressing.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Personal Service and Wise Counsel

Well informed, insightful advice. Thorough review of our personal circumstances and requirements giving us high level of confidence in the advice. Well connected in the industry so able to facilitate the completion of a mortgage renewal.

24 March 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

I had a great experience working with Alex. He was incredibly helpful throughout the whole process and always responded quickly to any questions I had. He also managed to secure me a larger mortgage than I’d been offered elsewhere, which really opened up my options and made a big difference. I’d definitely recommend him to anyone looking for a mortgage advisor

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service. From first enquiry to mortgage offer in 48hrs! Will definitely be using again. David was very knowledgeable, polite and helpful.

14 May 2024
Unprompted review
Rated 5 out of 5 stars

Can’t recommend enough

Dave was really informative and helpful, making us feel at ease through the whole process and never felt like any question was a silly question. We’re first time buyers so the whole process can feel daunting but felt completely at ease and felt in safe hands. Would absolutely recommend to anyone!

18 December 2024
Unprompted review
Rated 5 out of 5 stars

Reliable

I would highly recommend Ideal Mortgage Advisors. As a first time buyer, I had many questions , Alex Kemp was prompt and clear in answering them. Consequently, I felt reassured and understood the process. They were also great in communicating with the lawyers. Thank you again Alex.

1 January 2025
Unprompted review
Rated 5 out of 5 stars

Cannot Recommend the team enough

Alex was fantastic at every step of the way - from helping find a mortgage that was right for me, keeping an eye on the best rates throughout the purchase process, to ensuring my solicitors were providing me with regular updates. I cannot thank him enough!

21 April 2025
Unprompted review
Rated 5 out of 5 stars

Alex is a Star!

Alex was amezing throught out our mortgage process. He was quick in responding and excellent to even suggest us with alternative solutions available on the right mortgage. The coordination with banks was hazel free and swift and we have had a great experience working with Ideal Mortgage Advisers. Specially Alex who drove
the entire process for us very patiently and with the right strategy! Thank You!

31 March 2025
Unprompted review
Rated 5 out of 5 stars

I’d highly recommend Ideal Mortgage…

I’d highly recommend Ideal Mortgage Advisors. I was given their details through a colleague when my mortgage was due to be renewed, and I dealt with Alex Kemp throughout the process. He was quick & efficient, explaining the steps to me throughout, in a simple yet professional manner.
Some situations arose which meant I remained with my existing Mortgage lender, however Alex dealt with everything for me & just explaining what paperwork was required from myself.
He has already explained what will happen when my mortgage is due to be renewed again, & will be in touch so that it’s one less thing for me to remember.
Due to remaining with the same lender, this all came at zero to me, which was highly appreciated.

I cannot recommend this company enough. Thank you Alex and the team.

Chloe

3 February 2025
Unprompted review
Rated 5 out of 5 stars

Great Team

Alex and the team were professional, proactive, supportive and kept us informed at every step and chased when needed!

Nothing was too much trouble, highly recommend!

10 March 2025
Unprompted review
Rated 5 out of 5 stars

Alex Kemp was absolutely brilliant in…

Alex Kemp was absolutely brilliant in helping us obtain the best possible mortgage for our new house. Constantly looking for the best and latest mortgage rates and just being incredibly attentive throughout the entire process. Could not recommend IMA and especially Alex highly enough.

17 March 2025
Unprompted review
Rated 5 out of 5 stars

100% recommended!…

Was recommended Ideal Mortgage Advisors by a friend and would now 100% recommend them myself. My advisor was extremely knowledgeable and went through all my options with me. He was helpful throughout the whole process, which due to external factors took longer than initially anticipated, and would always respond to my queries promptly and professionally. I know that I'll be well looked after and given excellent advice again in a couple of years when my mortgage is up for review.

13 March 2025
Unprompted review
Rated 5 out of 5 stars

Brian is the best of the best...

Brian was an absolute dream to work with. Always went above and beyond. Always prompt with replies. Very friendly and supportive. Top quality advice always. Brian is better than ideal. He is the best of the best - he managed to be get me a high street mortgage with only 1 year self-employment. Highly recommend!

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Brian was brilliant

Brian was brilliant. His insight, knowledge of the products and ability to break things down into laymans terms so that everything was clear was so helpful. Despite a hiccup at the start of our search for a mortgage, and several false starts in terms of properties, we have now secured the perfect home with the ideal mortgage product for us.

4 March 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look