Banner for ilumiti

ilumiti Reviews 

605
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for their helpfulness and expertise during various pension consultations. People note that advisors listen intently and take time to explain complex financial options very clearly. Consumers also appreciate the professional and welcoming approach, making meetings relaxed and thoroughly informative. Many reviewers feel much more confident in the guidance provided for their future retirement planning. Reviewers mention that the service is exceptionally well-delivered, making the entire process remarkably smooth and easy to understand. Individuals note that discussions are structured and tailored directly to personal circumstances without any pressure.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, helpful, and... See more

Customer service

Customers had positive experiences with customer service, praising efficient communication and detailed... See more

Service

People report high satisfaction with the service, highlighting professional consultations and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well worth doing, our advisor seemed invested in our needs and wellbeing. While the money side of things was discussed and is obviously very important he was also informative in ways of our health and... See more

Rated 5 out of 5 stars

Very happy with the advice I got from Ilumiti consultant Andy Johnston about my ill health retirement option. He analyzed all the information I gave him about my case, which was somewhat complex and a... See more

Rated 5 out of 5 stars

From day one meeting my advisor I could tell he understood my financial life plan and he never deviated from putting this plan into action in order to achieve my goals. Just a wonderful service, such... See more

Rated 5 out of 5 stars

The consultant, Andy, described concisely all the factors which need to be taken into account when trying to make a decision on the PIE offer. Any questions which I had during this process, he was abl... See more


Company details

  1. Financial Planner
  2. Financial Consultant

Written by the company

We’re refreshingly friendly and caring money experts in employee benefits, work pension schemes and personal financial planning. And we’re here to offer you greater prosperity through financial clarity. By financial clarity, we mean that we inspire people to optimise their financial future by helping them clearly understand what’s achievable – and then enabling them to achieve it. From the lightbulb moment of clarity understanding what is financially possible, to long term clarity about how to fuel and realise your dreams, goals and ambitions to the max. All delivered through crystal clear advice, understanding, communication and clever technology. And delivered by friendly professionals who are genuinely caring, highly collaborative and relentlessly focussed in their efforts to bring added value into your life. If you are looking to make employee rewards more rewarding, retirement options less hard work and personal wealth planning a richer experience, you are talking to the right people. Why not join the growing number of professional and personal clients turning to us for prosperity through clarity.


Contact info

5.0

Excellent

TrustScore 5 out of 5

605 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(605)

49 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent and relevant advice delivered…

Excellent and relevant advice delivered in a fun, friendly, concise, and simple way, that is easy to understand. Spoke with Jack who had great knowledge of financial matters and keeps himself current and up to date on changes within the field. Wish I had this conversation with Jack / Lemonade 25 years ago, I would be significantly better off now. strangely recommend a call with them.

21 December 2023
Unprompted review
ilumiti logo

Reply from ilumiti

Thank you for your review Anthony. Dan

Rated 5 out of 5 stars

Very good experience

I had a great experience speaking with Jack about pensions and personal investments. He is personable and highly professional. Would recommend.

29 November 2023
Unprompted review
ilumiti logo

Reply from ilumiti

Thank you Hamish and great to hear you had a good experience with Jack. Dan

Rated 5 out of 5 stars

Enjoyed my conversation with Ben.

Enjoyed my conversation with Ben.
He covered all aspects of the PIE offer and challenged my understanding of it. Without bias, gave me several things to think of {which I had not thought of} and gave me a comparison pathway in which has enlightened my path for a better decision.

27 November 2023
Unprompted review
ilumiti logo

Reply from ilumiti

Hi Graham, thank you for your review, I'll pass on your feedback to Ben. Dan

Rated 5 out of 5 stars

Jack Saunders

I found Jack really easy to talk to , very understand when guiding me through the decision making process with my pension, his recommendations were made clear and gave me confidence in crossing the t’s and dotting the I’s as they say . Thank you Jack .

20 September 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Ben called me (at a prearranged time) regarding my pension plan from an ex employer. He was helpful, very good at explaining my options and at the same time checking my understanding of the potential changes. I was very much at ease during the conversation. I would highly recommend this company based on my experience today.

25 September 2023
Unprompted review
Rated 5 out of 5 stars

Jack Saunders was fab explained…

Jack Saunders was fab explained everything really well as well as listened to my expectations. Thanks definitely recommend

22 August 2023
Unprompted review
ilumiti logo

Reply from ilumiti

Hi Maxine, Thank you for your kind words! We are so glad that you are happy with our services

Rated 5 out of 5 stars

PIE advice

Very clear and helpful advice

11 August 2023
Unprompted review
ilumiti logo

Reply from ilumiti

Thank you for your review Nigel

Rated 5 out of 5 stars

Very efficient service

Very professional and very patient with explanations of complex finance. Would definitely recommend! Thanks, Ben!

8 August 2023
Unprompted review
ilumiti logo

Reply from ilumiti

Hi Jack, Thank you for your review! We are so glad that you found the session useful.

Rated 5 out of 5 stars

Great advice provided

Really great advice and explained things clearly. Would definitely use again

4 August 2023
Unprompted review
ilumiti logo

Reply from ilumiti

Hi Richard, Thank you for taking the time to write a review. We value your opinion.

Rated 5 out of 5 stars

I know next to nothing about pensions…

I know next to nothing about pensions and I received clear, concise guidance about how I could potentially maximise my income during retirement.
Definitely put my mind at ease!

4 August 2023
Unprompted review
ilumiti logo

Reply from ilumiti

Hi John, We are glad that you found the session to be informative and helpful

Rated 5 out of 5 stars

Jack was absolutely fantastic

Jack was absolutely fantastic.

He gave me all the information I needed and more. Was really informative about all the topics.

Fantastic at his job.

3 August 2023
Unprompted review
ilumiti logo

Reply from ilumiti

Hi Tom, Thank you for your support and kind words for Jack - I'll be sure to pass them on.

Rated 5 out of 5 stars

Pension options

Had a good conversation with Jack re a potential pension transfer. He listened to my needs and then went through all the options in detail giving the pros and cons of each one. In the end was able to come to decision thanks to Jack”s advice.

31 July 2023
Unprompted review
ilumiti logo

Reply from ilumiti

Hi there, Thank you for your kind words, I'll pass on the feedback to Jack.

Rated 5 out of 5 stars

Straightforward conversation to support…

Straightforward conversation to support a pension decision. Jack asked questions to understand my circumstances and aspirations. Felt supported to complete a necessary, but dreaded task.

26 July 2023
Unprompted review
ilumiti logo

Reply from ilumiti

Hi Yvonne, Thank you for leaving a review, it really helps us.

Rated 5 out of 5 stars

Friendly clear advice

Good advice and gave clear synopsis of my options and helped me make an informed decision

28 July 2023
Unprompted review
ilumiti logo

Reply from ilumiti

Thank you for leaving a review

Rated 5 out of 5 stars

Excellent Customer Service

The advisor I spoke with was very nice and helped me understand my options and gave me the chance to ask questions or clarify any details I was unsure of.

21 July 2023
Unprompted review
ilumiti logo

Reply from ilumiti

Hi Sharon, Thank you for your kind words. We are always looking for ways to improve our services, and your feedback is valuable to us.

Rated 5 out of 5 stars

Good and informative advice

The person I had was very informative and helpful with suggestions and ideas for me to look at which has now given me good ideas what to do going forward. Pre-preparation helps if you need this service and the form pre-sent did that hence made it easy to discuss issue etc.

22 June 2023
Unprompted review
ilumiti logo

Reply from ilumiti

Hi Ian, We are grateful for your feedback.

Rated 5 out of 5 stars

Great service presented very well and…

Great service presented very well and made you feel at easy. All questions explained and information easy to understand.

21 June 2023
Unprompted review
ilumiti logo

Reply from ilumiti

Hi Mark, thank you for leaving a review for us, it helps us to grow as a company.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look