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Ilovevapour Reviews 4,778

•
TrustScore 5 out of 5

4.9

Electronic Cigarette Store
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, friendly, and knowledgeable about the products. Many people highlight the outstanding customer service, noting the personalized approach and willingness to go the extra mile. Consumers frequently mention the excellent service, including super-fast and often same-day delivery, making the overall experience smooth and efficient. However, some customers also noted minor issues, such as a package being left on a doorstep when it could have been posted, or a desire for a wider selection of sweet-flavored vape juices. A few people also mentioned that some vape juices lacked flavor.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, friendliness, and... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the excellent and friendly service,... See more

Product

Users describe positive interactions with the products. Many reviewers praise the good choice and quality of... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the speed, with orders often... See more

Customer service

Reviewers consistently mention positive feedback about customer service. Customers frequently praise the... See more

Based on these reviews

Rated 5 out of 5 stars

The staff are absolutely amazing – always very helpful and welcoming. Prices are great and the customer service is excellent every time. Toni, who delivers our orders, is so lovely and friendly – it’s... See more

Rated 5 out of 5 stars

I ordered some pods online and didnt realise that I had ordered the wrong ones. Popped into the store to see if they could do anything with them otherwise I would have just chucked them in the bin... See more

Rated 5 out of 5 stars

ordered a parcel, it was a little late and royal mail was still showing the 'we're expecting it' message. i used their live chat to ask if everything was okay with the order as it was stuck on dispatc... See more

Rated 5 out of 5 stars

This company I found whilst visiting my son & daughter in law, now back in Northern Ireland and they delivered my order in super fast time! Great customer service, I’ll be ordering again! Thank you!

Company details

  1. Electronic Cigarette Store
  2. Vaporizer Store

Written by the company

I Love Vapour was started by Founder and Director, Iain Quinn, a health conscious socialiser and entrepreneur who had a love/hate relationship with cigarettes. While at a party with friends, he realised that what people liked (when they were out socialising) was the enhanced drinking experience brought about by inhaling nicotine, not actually by smoking tar-laden chemically charged cigarettes. “I was the person that wanted an alternative to smoking, something that was more socially acceptable, cheaper and healthier. And so I Love Vapour was founded.” Working with a number of global manufacturers, Iain travelled around the world doing thorough due diligence on vaporisers and the flavours they use. As a result, I Love Vapour currently sell the best vaporisers and the finest naturally derived flavours in the market, making them one of the most respected an trusted vape accessory companies in the United Kingdom.

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Friendly with a wide range of flavours.

99% of the time I can find the product I am looking for. Staff are always friendly and knowledgeable, they offer some good deals saving money for buying more at once and with the loyalty scheme I have saved money off my purchases.

30 March 2026
Rated 4 out of 5 stars

Vapes are good

Vapes are good, But it would be nice if the staff could ask whether you have a email account with them instead of reminding them all the time that you have for the benefit of the discount you are meant to receive, apart from that very good.

14 April 2026

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