Ikoula Reviews 

I attempted to purchase RPi hosting, each and every time I attempted to complete my order by debit/credit card and PayPal my order was flagged, marked fraudulent and cancelled.

Raising a support ticket didn't help, their fraud system is apparently externally managed and automated.

I asked that they refer this to their fraud provider for resolution, no help here was offered in the slightest. Their response was prompt, however mundane and unhelpful.

As a new paying customer you would expect a far superior service to be given. An unfortunate outcome and first hand experience received.

I would preferred to have used iKoula vs competing companies given their service offering and attractive price. I guess paying a few Euro's more elsewhere is the way to go.

We have been with Ikoula since the start of the year. We've had some outages but nothing major. We saw an opportunity to migrate to a more powerful dedicated server at a reduced cost. This we thought was a no brainer...it wasn't

Don't even know where to begin.

We had a new server deployed at the start of the month. We couldn't pass any traffic on it for over 2 weeks. On the 3rd week after numerous investigation our side, we raised a ticket.

It turned out that they had blacklisted the IP they had assigned to us internally and also deployed an bugged version of unbound.

We asked for recompense and was only offered one week. We refused citing the server has never worked since deployment and got an unhelpful person who claims to be the manager of everything. He refused to escalate our complaint about the lack of recompense. We didn't like his attitude in the ticket responses so we requested to make a complaint about him. The advisor then responded that he deals with complaints. We advised that this would not be suitable as the advisor dealing is who we are requesting to make the complaint about and it would be a conflict of interests. This was constantly avoided and now has closed our account without our consent and refused escalation.

So now we're stuck unable to access our data, unable to backup our data because he won't allow a complaint to be raised against him about his attitude in the ticket.

We are being bullied here of not being able to allow a complaint to be raised against someone. We don't really care about the recompense as such now, but not being able to put a complaint in is unacceptable.

We've called up and their support team want to refer us back to the person who closed our account. Literally going around in circles.

Update: Initial Ticket 128166 - Request to re-activate account and complaint about advisor ticket (which they try to close off silently!) 464371

Update 28/8/21: Still cannot access the client area as they have locked us out meaning we cannot now pay any invoices which ultimately will mean the service will be canceled for forcefully. Ticket continues to be closed off silently ignoring our requests. Tantamount to passive aggressive behavior and bullying and we have emailed their confounders and CEO via LinkedIn

This review will be a shorter one, as from my experience, Ikoula doesn't even deserve a longer one. Let's move on to TL;DR:

PROS:
- Great hardware for price

CONS:
- Poor control panel
- Network time-out on fresh-installed machine with support not knowing how to fix it
- Support replying once every two days
- Poor DDoS protection

Cancelled a service as i ordered it with the wrong parts, no refund and the support team wont respond to me to move the money i spent to another service, i spent 50eur on a service, and got the use of it for 10 mins

A company experience is very bad, I here at their registered an account, I filled out the mobile phone number according to their requirements, their system needs to send SMS to my mobile phone, the magic happens, such as the theory of how I try, verify the SMS to my mobile phone, I write email to them, they just said that their system is automatic,They couldn't help it, and then they left me alone.Calls to them went unanswered.I think if I really use the server here in the future, one day I have problems and ask them for help, I think their reply will be like this: "The system is automatic, we can't do anything about it".so goodbye

update:
ticket reply： sales send me " We have resent you a new SMS verification code, if you dot received it, we do not have any solution for you. "

sales say do not have any solution for me. not like you say can send passport or other way verify my account

update2：
I just don't have anything to complain about. It's better to have multiple ways to verify your account, such as via Email, your Passport and ID card or address proof. If you don't receive SMS, you can at least change your phone number. What will you do if your users lose their mobile phones? So did he lose his account? I just can't get SMS now, my account is banned

update3: after I review on this site, they rely on me can verify the account manually, but I decided to create a new account in the future, ok, I change my review to 3 stars.

Responsible for 99% of the spam I receive. Does not respond to abuse reports

I have been searching for RPI hosting service. And luckly meet with Ikoula. Their pricing is the best and also they have a very good customer service. Thank you Ikoula!

I've had a dedicated server from Ikoula for a couple months, and not once has it been down.

They aren't that great on the support side though. If you know what your doing, and don't require intervention to help you install products, you should be good.

These guys are borderline criminals. I am in a position to take legal action against them.

I ordered a dedicated server from them so I could set up my Magento 2 website. The price was reasonable for the specifications. I waited around 3 days and I still hadn’t received confirmation about my server or any guidelines on how to access it. I emailed the customer support but they didn’t reply. Calling them was worse, they don’t pick up their calls and when they do they redirect you to someone else who doesn’t pick up.

I eventually got access to my server about a week later, but they installed the wrong OS and Plesk was misconfigured. At this point I had enough and thought it would be best to cancel and find a more serious company.

Clearly these guys aren’t competent to run a business. Luckily I paid via PayPal and was able to request a refund under the 14-day timeframe. This is where they started to act up.

They told me that I was not entitled to a refund under “EU and French laws” as I was a business customer.

I am in the UK. I am neither in the EU or in France. I am entitled to a refund, regardless of being a personal or business customer, if you provide shockingly poor service.

They would not let go of my money so I had to claim via PayPal. Ikoula then LIED in the claim saying we requested “special customisation” of our server. I then continued to get emails from them DIRECTLY outside of the PayPal claim in a passive aggressive manner regarding the claim.

These business practises do not belong in 2021. I seriously cannot comprehend how they are allowed to operate with their criminal ways to hold customers money and deny them basic consumer rights.

If you are looking for a dedicated server please do not make the same mistake I did. I did not read Ikoula’s reviews. I now seriously regret it and I feel like I’ve fallen victim to a scam. Please research better companies and don’t give these criminals your money.

stay away from these. They provided support for the software which didn't work on their server. They then asked me to upgrade the server I did, Immediately after upgrading, they say they do not provide support. What kind of work ethics is that. You provide support until before upgrade and after upgrade no support. 14 days refund was also not considered. They said I cannot get a refund. Stay away from, do not fall for cheap tactices.

This business had provided me with the best support. I had an issue with the server not being compatible with what I wanted to use it for and they issued a refund