IKEA Reviews 205

I have made an on line order which was supposed to arrive to me after 10 days maximum. A month after not only Haven't I received my order but the costumer service seems to be fooling me.
I have tried to call ikea several times (6) and all the time they tell that they are going to check it out and let know. I stopped calling them beacause there was no sense anymore even though i dont have neither news from them neither my order.

Utterly unacceptable costumer service. Prepaid orders are not delivered even after 2 months of waiting, and in cancel of cancellation are not refunded. For IKEA's name this should be outrageous. They are just manipulate customers.

The worst costumer and delivery service. I've placed an order in 13/12/2020. The day is 28/12/2020 and I haven't received my items!!! I tried calling like 308.894 times the answered once and the told me because of the lock down we have a large amount of orders and it's coming from Athens! We are 2 months now in lock down and it's the second lock down they should have been prepared and also I live in Thessaloniki about 500km away from Athens so I believe from 13/12/2020 to 28/12/2020 and still haven't received it, it must be coming with snails. Very frustrated and disappointed.

07/11/2020 ESHOP IKEA of GREECE double charged my credit card with the amount of 336.83 €.
From 07/11 until today 21/12/20 i spoke with customer service and nothing done yet or have i got any information about this case.

I ordered a mirror and a light on 11 of November. The items came broken. Today is 21 of December and still haven't received my new items as they told me. NO communication, NO customer service, nothing... In the Uk in 2 days you have everything delivered home. I just can't understand!

I bought online a desk and a mirror. Since there are delays with the delivery due to the lockdown, I managed to call Ikea after many attempts and asked them to pick up the order myself from a shop. I even asked not to waive the charges for the delivery thinking this is doable. To my surprise the agent said that the system will not allow us to do this and explained how this will not work. As a solution, the agent asked me to cancel the order and do another order with the pick up option. I found this very annoying. I am trying to find an easy solution to pick up for an order I paid and the agent is restricting it. When I asked to speak to a person in charge to help me, I was told there is no-one available. I cannot understand why I am not allowed to pick up my order. Why IKEA is so rigid with bureaucracy and with people who are not empowered to find a solution to guests problems. Finally when I asked for the delivery date of my order as I had no option left, the agent said sometimes after Christmas probably before new years eve. This is more than 15 to 20 days from order time. The agent was not able to solve my issue and was not able to give me a date for the delivery. I had a solution that is win win for both but the agent refused it. Very disappointing to see an International company acting with such bureaucracy, ignoring the guest satisfaction.

Worse experience, the eshop from IKEA in Greece, has the worse customer and resolation experience. They are not organize in any level. With a bit higher level of orders and as they don't have enough staff (which is there fault), and they cannot proceed anything in a proper way. I have placed an order on the 5th of November, now we have 7th of Decemeber and still I am waiting to be delevered to me. And whenever you are calling them they do not have access to check what their system shows for my order. They need to contact the eshop and find out. Honestly the worse experience, if I will not receive them till Wednsdayh I will ask to be refunded, doesn't worth this hassle. In UK they will have give me proper answers already plus discount for a next order just as a compensation. IKEA should have act the same in every country and has the same values when it comes to its customers. It's a shame.

I ordered online. Delivery date was communicated. By email and text message. All that came, no delivery.
On the website if the transportation company was mentioned that it was delivered.
I do understand technical issues. I do NOT understand no communication.
Thessaloniki, Greece