Solutions II Reviews 127

Asked ii how to transfer my spare cash value in to my Fidelity fund. LillyW talked me through the process and a satisfactory conclusion was reached.

Thank you LillyW.

Well done Alexandria you were able to sort out a diffiult problem with regard to Dividend payment.

I spoke with Samia who was very helpful on a complex issue which ii are attempting to solve. She answered my queries and set in motion the steps necessary to achieve a solution. I am hoping that the issues will soon be resolved.

I spoke with Fabio and was really good and helpful

Thank you Carlos for your patience and clear instructions in helping me set up my new account with ii.
Diana.

Luisa, Thank you for the quick and efficient resolution of my bank account details on II

Thanks to Jake Smith at Ii for sorting out our recent deal, and not leaving me on hold for more than a minute!

EQI recently transferred my accounts to ii. I was informed this would be merged with my pre -existing ii accounts. Transition was smooth although I had to make a call to get this activated - Many thanks to Harris @ ii who patiently looked into my queries and resolved it to my satisfaction.

Just want to thank Andy S and his managers who are doing a great job motivating their staff. This is my second time of sending an ii staff commendation for great service.
Thanks again for your patience and sense of humour.

Just all good.

I had some issues with setting up my account and some queries regarding moving over from another provider. All the queries were dealt with on the call and I was taken through the account setup process whilst on the call. My transfer queries were also answered.
Good job Andy S. from customer support

I could not access my new ii account as EQi had been negligent in transferring certain information from my existing account to permit the process. I would like to thank Roy for his patience and diligence in managing to overcome this problem and to resolve the issue.

Just had a login issue on migration from EQI. Spoke to someone called Basir, who sorted the problem very efficiently.

I needed to set up access to my a\c being transferred from Eqi. My computer and ipad are quite old. i am quite old. Together we are a problem.
There are people in the world that are quite special. Today i met one of those people. Patience, persistance and perseverance got us there in the end. Summaria it was a privalage to meet you.
Thank you, you are extrodinary!
Mike.

Louise H , very good helpful staff and straight to the point, asking the security question which safe for our money. they pickup the phone with out waiting long time

Was having difficulty logging on from EQi and Lynn was excellent: patient, polite and very helpful. Moreover, no wait time get through by 'phone. Others put you on hold for ever, not, it seems, ii.
Impressed. Thank you Lynn

Called up Interactive Investor for the first time, and got connected to Shakra who help me resolve my issue above standard communication and focus. My issue was relating to migrating from EQI! First class support, first class care; never thought I would be cared for, with empathy to resolve the problem. Excellent demonstration of knowledge of their IT systems relating to the migration. Shakra has made me forget who EQI are!! Nicely done. Thank-you

Difficult day trying to get the information needed to transfer my wife's account; throughout dealt with professionally and helpfully by three representatives on three separate calls.