Iguana Sell is legitimate and an authorized retailer of Pilot Pens. Communication can be slow, thus the 4 stars instead of 5, but the products are usually sold at very reasonable prices and you... See more
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We provide an outstanding, personalized service that will help you succeed in your search for a brand new premium or luxury watch, pen or accessory of hard to find brands, as well as renowned ones.
Calle Núñez de Balboa, 90, 28006, Madrid, Spain
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 14% of negative reviews
Typically replies within 2 weeks
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I had settled on the purchase of a Ball Roadmaster Marine GMT watch, and ordered it from IguanaSell because they offered a discounted price AND paid the shipping and customs fees to the United States. After placing my order, I realized that the Roadmaster Pilot GMT would be a better choice at the same price. Kamila at IguanaSell cheerfully agreed to change my order, and shepherded the watch through U.S. Customs. I couldn't be more pleased with both the IguanaSell customer service and the features, quality, and accuracy of the watch.
I ordered a watch on line and was subsequently told it was unavailable. Rather disappointing to receive conflicting emails saying we are packaging your order and also the email telling me it was no longer available. Why advertise something you don't have in stock or access to. Most grateful for the return of my payment
I can wholeheartedly agree with others on Trust pilot Iguana Sell have the best after market customer service I have experienced.
Had an issue with my UBoat watch - Claudia kept me updated regularly and watch back in the UK in no time perfect. Kevin

Reply from Iguana Sell
I bought two top end fountain pens from them in an year (ordered from UK). Quick shipping, careful packaging & very responsive customer service. They had paid import taxes from their end, which I could not see from any other international stationery supplier. I don’t think any dealer/seller can match their price. They also have some of the rarest collections ! I saw few online posts doubting the authenticity of the products they sell - That’s simply because the price/discount is unbelievable. Iguana Sell ❤️

Reply from Iguana Sell
Great customer service
I needed help for a service for my Darkmoon capsoil watch, which was not available in Germany. Alba contacted U-boat service team, organized the shipping and service and the return delivery. Excellent and genially communication! Thanks Alba!

Reply from Iguana Sell
I bought my first Pelikan 30 years ago and I wanted another one. Iguana was the best for "value for money" and they delivered very fast in a nice box.

Reply from Iguana Sell
I bought a beautiful Namiki pen that is hard to find in UK. The service I received on my requirements around nib choice and delivery times was excellent. Communication was excellent.
Very helpful, kind and fast messages and a lot of help. Went above and beyond to help me find just what I was looking for. Super fast posting and delivery and amazingly packaged!
I recently purchased an Aurora Talentum fountain pen with a cursive italic nib. It is gorgeous, and like all my Aurora pens it's a delight to write with. In addition, I was very impressed with every aspect of the transaction with Iguana Sell. I highly recommend this store!
What an excellent communication and way to keep in touch with the client! I'm so happy with my shopping experience through Iguana Sell. Thank you again Alba for your time and work. I'm a happy client.
The pens I bought are of an excellent standard. Not only beautifully crafted but also a pleasure to scribe with. I can only recommend them highly to all that are interested in purchasing one....or in my case three
They delivered the watch on time, and when they couldn't make it on time, they emailed me to let me choose to cancel the order.
Daniel

Reply from Iguana Sell
Bought a Citizen Aviator Ecodrive watch which exceeded my expectations. Many thanks to everyone at Iguana Sell, especially Claudia, who made the whole experience of buying my watch a pleasurable experience. I would happily recommend Iguana Sell as a "Go to" retailer to anyone who is in the market for a new timepiece.

Reply from Iguana Sell
Great service - very fast delivery to the UK with all customs and import duties covered. Quality items from a quality company. Would recommend

Reply from Iguana Sell
A lot of choices and a trustful and efficient service.

Reply from Iguana Sell
The kindness of the sales team, the delivery in a few days and the greatness of the 5th fountain pen

Reply from Iguana Sell
Ordered a watch some months back that was very hard to get hold of in England, was made aware that Jan would be the earliest I would be getting it due to scarcity of stock.
Come the 1st of Feb I asked if it was coming soon and was told that month, lo and behold the next day the item was notified of shipment from Spain at around 2:30 in the afternoon and I had it in hand by the same time the next day in England, superb!
Emails always promptly responded to by the great customer service team (Kamila)
Would definitely use again A+

Reply from Iguana Sell
Perfect service,
I ordered a Montegrappa filler with a wrong nib size. I wrote them a mail that I made a mistake and they changed it immediately. This is a great service. The shipping was extreme fast. Although my mistake with the nib, I had my filler within 2 days in my hands. This is absolutely perfect.

Reply from Iguana Sell
I have now purchased 2 Pelikan M800 pens from I.S. Both pens arrived after a few days and both had a free bottle of Edelstein ink included. Excellent service from a very professional business. Thank you.

Reply from Iguana Sell
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