5 STAR SERVICE , i am member of this online casino almost 1 year now , and every time i have some issieus or questions is it demending deposits , fast payouts or some other questionss... See more
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What people talk about most
Based on these reviews
Avoid Igo.Bet – Still No Refund After 3 Months It’s been over 3 months since I requested a refund, and I’ve received nothing but empty promises. I’ve contacted support multiple times and was... See more
Company replied
Great casino, one of my favourites to play at! Banking is really fast, game selection is great. Bonuses and promotions are awesome and the support team is always really helpful! Thanks to terry for he... See more
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GREAT SUCCES igo.bet is the nr 1 online casino. 5000 + games. Lots of payment options en not to forget , fast response from the livechat. (Harvey) after contacting livechat the problem was fixed... See more
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Company details
Written by the company
Igobet is an online casino and sportsbook offering a wide selection of games, sports events, and promotions for both new and experienced players. The platform provides a clean and intuitive interface with seamless functionality on all devices. Players can make fast and secure deposits and withdrawals using Visa, MasterCard, and popular cryptocurrencies like Bitcoin. The game library features thousands of titles from top providers including Evolution Gaming, Pragmatic Play, Ezugi, and Play’n GO. From slots and table games like roulette and blackjack to immersive live casino experiences, there's something for every taste. Sports fans can place bets on football, tennis, eSports, and more, with live betting options available. Igobet also offers a loyalty system with exclusive rewards for active users, and professional 24/7 customer support is always available to help with any questions. Whether you're into casino gaming or live sports betting, Igobet delivers premium entertainment anytime, anywhere.
Contact info
Costa Rica
- support@igo.bet
- igo.bet
3.7
Average
264 reviews
Replied to 96% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
I have done a withdrawal for over 48…
I have done a withdrawal for over 48 hours ago. Still didnt get any update of payment.
If i am starting a live chat they always say that they are working on it and it will get paid soon.
I asked in a mail to close my account, after 1 day and a half they still didnt do it. When i asked to cancel the request of closure they answered in a minute.
This kind of websites will get you more trouble then joy. It is build for people with gambling addiction because they.
I give you guys an example : if you ask for a deposit limit of 50€ a week, they answer fast that it is set. Now, if you ask like a day after to increase the deposit limit, they increase it within a minute. How gamble safe is this website? How in earth is this kind of website allowed for all kind of users? All their agents are AI bots with all the same answers..
15 April 2026
Unprompted review
They dont close your account if asked…
They dont close your account if asked multiple times, told them i want i closed because i kept losing, they wont. Terrible, also played over 1000 eur without a single cash out but i wont blame it on them…
4 April 2026
Unprompted review
Reply from IGOBET
Dear JJ AKA,
Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations.
We take requests related to account closure very seriously, especially when they are connected to personal concerns. Please note that such requests should be processed promptly by our support team, and we regret to hear that this was not your experience.
We have carefully noted your feedback and encourage you to contact our support team via live chat or email, clearly stating your request for account closure, so it can be handled as a priority.
We also appreciate your honesty regarding your gameplay experience. Responsible gaming is extremely important, and we are committed to providing the necessary tools and support to help our players stay in control.
If you need any further assistance or would like us to follow up on your case, please don’t hesitate to reach out.
Best regards,
Igo.Bet Casino Team
They won't let you close your account…
They won't let you close your account which is illigal.
I am trying to get a full closure here now for 8 days but they keep asking me if i maybe want a temporarerly closure which i clearly told them NO
Be aware of this casino, no license and they break their own rules.
Their RTP in the casino is also fake
24 March 2026
Unprompted review
Reply from IGOBET
Dear Joost Kwaker,
Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations.
We understand how frustrating this situation must feel, especially regarding your request for permanent account closure. Please note that account closure requests are handled in accordance with our internal procedures and responsible gaming policies, which may include offering temporary closure options before proceeding further.
That said, we have carefully reviewed your case and can confirm that your account has now been fully closed. We also take your concerns about licensing, rules, and RTP very seriously, and such matters are continuously monitored to ensure compliance and fairness.
If you would like to discuss any part of this process in more detail or need further clarification, please contact our support team via live chat or email.
We would appreciate the opportunity to follow up and restore your confidence.
Best regards,
Igo.Bet Casino Team
I wanted to withdrawal my money
I wanted to withdrawal my money, but they are blocking it because they need verification documents. I already send this twice!
Seems like they only want to collect and difficult with payment.
13 March 2026
Unprompted review
Reply from IGOBET
Dear Mike Poelman,
Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations.
We have carefully reviewed your account and the details of your case. According to our records, your account was successfully verified on March 14, and your withdrawal request was approved from our side on the same day.
Please note that the verification process is a standard security procedure designed to protect players and ensure safe transactions. Once the required documents are reviewed and approved, withdrawals are processed accordingly.
If you require further assistance or would like to discuss your experience in more detail, please contact us via live chat or email at support@igo.bet. Our team will be happy to help and provide any additional clarification if needed.
Best regards,
Igo.Bet Casino Team
I requested a permanent self-exclusion…
I requested a permanent self-exclusion for responsible gambling reasons because I wanted to completely stop gambling.
Instead of respecting that decision, my account somehow became accessible again without my request or consent. That is completely unacceptable.
What makes this even worse is that when you try to block your account, they push back. You receive emails, offers and even suggestions like “we can block it only for a short period and then you can play again.” That is the exact opposite of responsible gambling.
Of course people can lose money at a casino — that’s part of gambling. But when someone clearly decides to stop and asks for a permanent block, it should be respected immediately.
Instead, this platform seems more focused on keeping players gambling and losing money than protecting them. Reopening access and tempting players again is extremely irresponsible and dangerous.
If you ever decide you want to stop gambling on this platform, be aware: it may not be as easy to walk away as they claim.
12 March 2026
Unprompted review
Reply from IGOBET
Dear Glenn Miller,
Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations.
Responsible gaming is something we take very seriously. A permanent self-exclusion request should always be handled according to strict procedures designed to protect players. We have carefully reviewed the situation described, and cases like this are investigated by our team to ensure that all responsible gaming measures are applied correctly.
Please note that once a permanent self-exclusion is confirmed, the account should remain inaccessible in accordance with responsible gaming policies. Communication regarding account limitations is intended to provide information about available options, not to pressure players to continue playing.
As we were unable to identify your account based on the information provided in the review, we kindly ask you to contact our support team via live chat or email at support@igo.bet with additional details. This will allow us to review your case thoroughly and ensure the appropriate measures are in place.
If you require further assistance or would like to discuss your experience in more detail, our team will be glad to help.
Best regards,
Igo.Bet Casino Team
Probably its only me thats only losing
Probably its only me thats only losing, 0.01% chance of winning, the service from my 'managers' is below any expactations, when you send a mail you could wait 24 hours for answer; on the chat only robots, so easy for them to earn money and let you be the idiot believing to win big.
12 March 2026
Unprompted review
Reply from IGOBET
Dear Mo Mrabet,
Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations.
We understand how frustrating it can feel when the results do not go your way. Please note that all slots and live casino games operate using certified RNG and RTP systems, which means outcomes are generated randomly and cannot be influenced by the platform or any individual.
Regarding your comments about communication, we are sorry to hear that the response time did not meet your expectations. Our team continuously works to improve both email response times and live chat support so that players receive assistance as quickly as possible.
If you would like us to review your experience in more detail, please contact our support team via live chat or email at support@igo.bet. We would be happy to look into your account and address any concerns you may have.
Best regards,
Igo.Bet Casino Team
Very good and very helpful
15 February 2026
Unprompted review
Reply from IGOBET
Dear Sam,
Thank you so much for your 5-star review and for your kind words. We are truly pleased to hear that you found everything very good and very helpful.
Providing a smooth and supportive experience is always our goal, whether you are enjoying slots, live casino games, or exploring our latest bonuses. Your feedback motivates us to keep improving and delivering the best possible service.
If you ever need any assistance or have suggestions to share, our support team is always here to help.
Best regards,
IgoBet Support Team
bad expirience they dont give money on…
bad expirience they dont give money on time
10 February 2026
Unprompted review
Reply from IGOBET
Dear Psychoson TV,
Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations and for the delay you have encountered with your withdrawal.
We understand how important timely payments are, and we are sorry for any frustration this has caused. In some cases, withdrawals may take longer due to standard security or verification checks, but this should always be clearly communicated.
Please clarify the situation with our support team via email - support@igo.bet and provide your account details so we can review your case thoroughly and give you a clear update. We are committed to resolving this as quickly as possible.
Best regards,
IgoBet Support Team
avoiod them no payments happen
9 January 2026
Unprompted review
Reply from IGOBET
Dear Pater,
Thank you for taking the time to share your feedback. We sincerely apologize for not meeting your expectations and for the frustration you have experienced regarding payments.
We understand how concerning this situation must feel. Please note that withdrawals can sometimes be delayed due to standard verification or security checks, but they are never intentionally withheld. We would really like the opportunity to review your case and provide you with clear information.
Kindly contact our support team via email - support@igo.bet with your account details so we can investigate this matter thoroughly and assist you as quickly as possible.
Best regards,
IgoBet Support Team
The withdrawl process is fine but…
The withdrawl process is fine but making the actual withdraws is the biggest nightmare i have encountered.I did my first withdraw without issues and now i cant do anymore it seems like. They use the classic tactic of delay so users will play their winnings because they delay withdraws for weeks with no reason and the support is beyond useless , they cant do anything but sent 2 different templates at all your questions and concerns without even trying to help. You will see Igor,Melissa,Chase that copy paste responses and templates for everything.
I kept asking their support when will my withdraw be processed and why is it taking so long and they deleted my live chat. Insane work.
Stay away if you want a peace of mind. There are plenty casinos that do not use this delay tactic.
12 February 2026
Unprompted review
Reply from IGOBET
Dear Mike,
Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations and for the frustration this situation has caused.
We have carefully reviewed your feedback. Please note that withdrawals are processed within up to 48 hours in accordance with the specified timeframes. In some cases, additional verification or internal checks may slightly affect processing times, but there is no intention to delay payments or encourage further play.
We are also sorry if your interaction with support felt repetitive or unhelpful. That is certainly not the level of service we aim to provide. Your comments regarding communication and live chat have been noted and will be reviewed internally to improve the overall experience.
If your withdrawal is still pending, we kindly ask you to contact our support team via email - support@igo.bet with your account details so we can check the exact status and provide you with a clear update.
Best regards,
IgoBet Support Team
Great casino
Great casino, one of my favourites to play at! Banking is really fast, game selection is great. Bonuses and promotions are awesome and the support team is always really helpful! Thanks to terry for helping me today!
31 December 2025
Unprompted review
Reply from IGOBET
Hello Charlotte,
Thank you for your kind words!
We’re thrilled to hear that you’re enjoying the games, fast banking, and promotions. We’ll make sure to pass along your thanks to Terry — our team always strives to provide the best support possible.
We look forward to seeing you continue having fun on our platform!
Best regards,
IgoBet Team
GREAT SUCCES igo.bet is the nr 1…
GREAT SUCCES igo.bet is the nr 1 online casino. 5000 + games. Lots of payment options en not to forget , fast response from the livechat. (Harvey) after contacting livechat the problem was fixed in 10 minutes thank you
16 December 2025
Unprompted review
Reply from IGOBET
Dear wesley,
We truly appreciate you sharing your experience. It’s fantastic to hear that our live chat team, and Harvey in particular, was able to resolve your issue so quickly. Providing fast, effective support and ensuring smooth gameplay is something we take seriously, so your acknowledgment means a lot to us.
Thank you also for highlighting the variety of games and payment options. Feedback like yours helps us understand what players value most and motivates us to maintain high standards.
Sincerely,
Igo.Bet Team
Still haven’t received anything
Still haven’t received anything. Guess they took my money… DO NOT PLAY HERE . Please be smart
12 December 2025
Unprompted review
Reply from IGOBET
Dear Ruud,
We are sorry to hear about your frustration and understand your concern. We would like to review your situation, however, without account details we are unable to locate your case.
Please contact us via our official support email using the same email address registered to your account so we can verify the information and look into this properly.
Sincerely,
Igo.Bet Team
Reply from IGOBET
Dear Krzysztof Różański,
Thank you for sharing your kind words. We are thrilled to hear that you had such a positive experience and that Joey was able to make your time on the platform enjoyable. Providing friendly, effective, and attentive support is always a key focus for us, and it’s wonderful to know that it made a difference in your experience.
We truly appreciate your feedback and look forward to offering you many more engaging and smooth sessions in the future.
Sincerely,
Igo.Bet Team
Good Agent joey
5 December 2025
Unprompted review
Reply from IGOBET
Dear Noah kahyaoglu,
Thank you for your kind feedback. We are thrilled to hear that Joey was able to assist you effectively. Our agents always aim to provide prompt and helpful support, and it’s great to know that your experience reflected this.
We look forward to continuing to offer you smooth gameplay and reliable assistance whenever you need it.
Sincerely,
Igo.Bet Team
I am happy to be here on casino igobet
I am happy to be here on casino igobet. Menager Harvey is very helpfull. There are nice peaple there.
4 December 2025
Unprompted review
Reply from IGOBET
Dear Klaudia Sek,
Thank you for sharing your experience with us. We are thrilled to hear that your time on the platform has been enjoyable and that Manager Harvey provided helpful support—recognition like this is always appreciated, as it highlights the personal touch our team aims to offer.
It is also wonderful to know that the overall environment felt welcoming. We strive to maintain a friendly and professional experience for all our players, and feedback like yours shows that these efforts are noticed.
We hope your future sessions continue to be just as positive, and we look forward to supporting you whenever needed.
Sincerely,
Igo.Bet Team
Reply from IGOBET
Dear Wds M.,
We are delighted to hear that you are enjoying your experience on our platform! It’s fantastic to know that Harvey has made such a positive impact—our team takes pride in providing friendly and professional support, and your recognition means a lot.
Your feedback motivates us to continue delivering a smooth and entertaining environment for all our players. Thank you for sharing your experience, and we hope your time with us continues to be rewarding and enjoyable.
Sincerely,
Igo.Bet Team
Reply from IGOBET
Dear Enrique Diaz,
Thank you for your kind words regarding our app. We are thrilled to hear that you find it visually appealing and easy to navigate. Creating a smooth, enjoyable, and visually engaging experience for our players is something we focus on constantly, and your feedback reinforces that our efforts are appreciated.
We truly value your input and look forward to providing many more enjoyable sessions on our platform.
Sincerely,
Igo.Bet Team
One of the best casino
One of the best casino. And nice agency. Like. Joey. 😀😀😀
2 December 2025
Unprompted review
Reply from IGOBET
Dear Harut,
Thank you for taking the time to leave your feedback. We’re delighted to hear that you consider us one of the best casinos and that our service has left a positive impression on you. It’s especially great to know that Joey has been helpful and made your experience more enjoyable. Our team strives to provide attentive and friendly support, and hearing that our efforts are appreciated truly means a lot.
Thank you again for your kind words, and we look forward to providing you with many more exciting experiences in the future.
Sincerely,
Igo.Bet Team
Good service liam
2 December 2025
Unprompted review
Reply from IGOBET
Dear T-Kay,
Thank you for taking the time to share your feedback! We’re thrilled to hear that you’ve had a positive experience with our service. Liam and the entire support team always aim to assist players promptly and professionally, and it’s great to know that this effort made a difference for you.
We’re ready to ensure your time with us remains enjoyable and seamless.
Sincerely,
Igo.Bet Team
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