IG Reviews 

Shockingly poor customer service, i had to guide the support person to help diagnose the issue. They have know issues on the "Demo" platform which means you can not test your scripts to work effectively before going into the Live platform.

Further more there is no documentation to assist you with using the correct credentials for each platform, and the account name you do actually need to use for "Live trading" is not even visible in their platform, I was only able to get it after speaking to a customer service rep.

On that note it took over 30mins for someone to answer the call and I spent over 30mins with an agent who didn't really know what they were doing. The call center was so noisy i could hear more of the people in the background chatting and larking about than i could the agent who was supposed to be helping me with my call.

When i spoke to the agent, they advised me to respond to the emails they sent me for any further issues, which I did, and never received any reply to the two emails I sent. Only since writing this review have IG reached out.

Avoid like the plague

They stole my profit, ignored over 10 emails, and won't return my deposit
---------------------------

My account: MT5-112881 IG LIVE

I registered with IG Broker at the end of July. I made a profit on my trades. But instead of paying me out, they cancelled all my profit. They also took away the volume bonus. They left only my initial deposit of $2000.

That was already a red flag, but I decided to just withdraw my own money and close the account. This is where the real nightmare started.

To withdraw my deposit, they asked me to verify my bank account and credit card. I provided all the documents they asked for. I sent everything with proof of ownership. They kept rejecting my documents for no reason. After three weeks of back and forth, they finally accepted everything. I thought that was it.

But no. They still haven't released my money. I sent them more than 10 emails. I have proof of every single one. They just ignore me. No replies at all. My account manager doesn't respond either. Complete silence.

I understand they are a regulated broker, but this behavior is fraudulent. They hold my initial deposit, don't withdraw it, and don't answer.

I'm exhausted. I don't care about the profit or the bonus anymore. Just give me back my $2000 deposit and I will forget this nightmare. Or is the broker broke and desperate for losing investors so they can take the money by any means?

Do I really have to chase this broker and beg just to get my own initial deposit back? It feels like every client who funds an account is already counted as their money, assuming the client will eventually lose it all anyway.

My advice to everyone: stay far away from IG Broker. They will drain your nerves and ignore you — just silence, no response at all. This is not how serious companies treat their clients. If they don't withdraw my money, I will complain to the financial regulators in the UK.

Avoid - serious platform reliability issues, especially if you're moving crypto

I was drawn in by their cash-back offer for moving crypto assets over, but the reality has been the opposite of reassuring. If you actually want to trade and rely on your funds being accessible, do not use this platform.

Since joining, I've run into repeated technical bugs and periods where funds were simply unavailable - no clear explanation, no timeline for resolution. When something goes wrong, customer service is a total roll of the dice. Their WhatsApp and live chat support are essentially a black hole, you send a message and get left in the dark, no response.

Even their own status page - the one thing that should reliably tell you if something's broken - doesn't consistently work either. That alone tells you everything about how seriously they take transparency and reliability.

If you value your crypto assets, think twice before moving them here.

They don't respond to big complaints. I raised a complaint, and after several chases, they finally acknowledged it 7 weeks later. After that, radio silence, even after several more chases, including contacting the CEO. Complaint is now with the Financial Ombudsman. Awful customer service, it seems they just don't care about their customers.

I have a stockbroking ISA with IG

Recently, they transferred the operation and custody of that to a third party.
1 They only provided about 1 month notice of this change, which is insufficient to find another broker and move my account before the change.
2 They have not informed me who the provider is. I understand it is Interactive Brokers, who I do not want to deal with
3 The new service has no RSP quotes, which makes it almost impossible to reliably and swiftly deal in UK small caps at a fair price.

I cannot recommend their broking service at all.
Looking at the complaints in other recent reviews, I am not alone.

Update: In view of the response, I am updating my review. As you seem keen to identify areas where improvement is needed.
Some of my fellow investors have requested transfers away from IG, which have already taken over 30 days. Therefore not meeting the government guideline of 30 days.
One of the first things IG could do to rectify the situation is to accelerate any request for transfers out of IG, so that these are under the government 30 day limit.
For comparison, I note that IG claim inbound transfers usually take under 14 days. Please aim for the same when we try to leave !
Particularly when you have outsourced custody to a broker who some of us would rather not use.
I'd like to hear of firm commitments to fix this.

It has been two months that my withdrawals has been pending and their support are doing nothing to help. Do not fall for their scam guys. I am now with ~Agricmines~ their services and support are great and to withdraw has been fast and easy.

I tried unsuccessful for a month to withdraw some of my funds.
I fell into the trap of using WhatsApp to communicate with whoever was on the line at the time.
I was back and forth between my bank and the person on WhatsApp to no avail.
I tried phoning the freephone number and listened to the dreadful sounds that were played and the inane advise being given.
Eventually I got to speak to a person who sorted out the problem.
The WhatsApp link is useless.

I opened an account earlier this year and made a substantial deposit.
Debit card used I no longer have access to as the corresponding bank account has since been closed.
New bank details need to be verified so I can use these to make a withdrawal. They promise to do so within 24h, but there is no news/ update almost FIVE WEEKS later, leaving me in complete financial distress as I need this money to pay bills. Customer service is inexistent. Chat service is just a dumb robot that does not do anything. Tried to email and call, and I am getting through to no one.

i sold 5500 shares on the 18/08/2026 you have only paid into my account the money for the sale of 76 shares where are the proceeds of that sale it is the 28/08/2026 today and they have not been paid into my account why?

Fast, efficient and very trustworthy response , to a slight problem .
I have no hesitation recommending IG's customer service as 1st class

Someone accessed my account and withdrew money without my consent. No answers from IG just "I won't happen agsin".

Ig updated their invest platform and my stocks disappeared from my isa. Phone them you get India, email you get Ai. Steer well clear.
I have given information to your call centre. They said it will take a few days to clear which it hasn’t. What has happened is my stock holdings if you look in activity on the app all have sell orders against them which I didn’t place, they show as executed which they haven’t. My holdings balance is showing zero. I need these orders removing. This happened when you changed over your platform

The trading interface itself is reasonably functional, but the moment you need any assistance, you enter an infuriating brick wall. IG has outsourced its customer support to an offshore team in India that is either entirely incompetent, reading blindly from rigid scripts, or deliberately acting incompetent to avoid resolving non-payment of transfer incentive.

I transferred a £200,000 ISA to IG specifically taking advantage of a cashback transfer incentive. After fulfilling all requirements, IG credited my account with a pathetic £200—an absurd fraction of what was promised on a £200k balance.

Despite multiple WhatsApp attempts, explaining I have been massively underpaid my transfer bonus, the offshore agents are completely incapable of grasping the issue. Every interaction results in canned non-answers, canned apologies, and circular logic insisting that the £200 payout is correct, with zero willingness or ability to escalate the matter to anyone competent.

When you trust a broker with significant capital, you expect a competent support infrastructure—not a team that cannot perform primary school math or understand their own promotional terms.

If you are considering moving high-value portfolios or ISAs to IG based on their marketing promotions, look elsewhere. The platform is ok but you won’t get paid the transfer bonus, and dealing with their customer service is an absolute nightmare.

This company isn't what they claim to be, Tell me why the withdrawal i placed is taking a longer time compared to other brokers,they keep you in suspense with a pending status which will eventually fail. Even after all the numerous negative comments posted about this issue the company is not taking any action to improve the situation. If you want a broker trhat will actually payout then this isn't the place for you.I must say that my payout got settled because i used the influence of chargeback agents at granville gpltd.You must wage war against IG before you can getback what belongs to you

Good support but not good price and technical service. Spread whitening, bid holding and price filtering are some of the issues that I experienced with these guys and I’m not happy with the with with the technical aspect of you but they have good customer service.
If you want to be mortified and scared to death, during news, I suggest trading on their platform, especially the MetaTrader. Deposit and withdrawals were easy and I got easily verified.

Executed almost instantly - excellent platform.

Awful service. I logged into my app to find more than £20k missing from my ISA account. I called the helpline, passed security, and was placed on hold by the operative who then proceeded to cut me off. This meant I had to call back and again wait for someone to be available.

I was then told they had no idea why my funds were not showing but would follow up urgently. Now over an hour later I am still waiting any update.

You trust IG with your savings and they seem unable to even tell you where money is that is there one day and missing the next.

I imagine this is likely due to their recent migration of services, but that’s no excuse. Is it really reasonable to leave people in limbo worrying about where their funds are

My recent experience with IG.com perfectly illustrates the danger of the current trend of over reliance on Artificial Intelligence agents, especially for financial organisations, and the irreplaceable value of genuine human understanding and empathy.

For seven straight days, I was trapped in a frustrating doom loop delay with IG’s AI client support gatekeeper, Gio,

Instead of AI streamlining the process, the bot provided a cycle of avoidable repeat conversations, misunderstandings and contradictory instructions. It was an incredibly inconvenient and exhausting experience that left me honestly on the verge of closing my recently opened IG account.

Salvation and my continued relationship with IG was solely secured by an exceptional 'Human' representative named Taby. The moment my issue was finally escalated to her, the entire experience changed. Taby demonstrated the kind of diligence, patience, and absolute professionalism that no algorithm or bot can replicate.

She invested the necessary time to truly understand the problem and stayed with it until it was completely resolved. This experience proved that while automated systems might offer efficiency on paper, they completely lack the nuance required for complex customer issues.

Taby’s gold-star service is the only reason I am still a client today. IG is a fantastic international company with great products and services and has a fantastic asset in Taby, but management seriously needs to send Gio back to the programmers to fix the flaws in their digital gatekeeper. A company is only as good as its weakest link. Mark G

First time I made this account, it was locked due to try to sign on different device. But I call them and reset quickly.and I am happy about its security and helpful service