I had an issue with a scammed trying to get a credit card in my name. Started ignoring it, but they sent a letter insisting on more personal information. Wendy at ID was phenomenal helping me, even d... See more
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I had questions about my Credit Score. The representative listened attentively, asked me further questions to get a more in depth perspective, then answered all my questions wirh helpful advice. I'v... See more
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I had a question about my coverage with ID Shield concerning a possible breach with a retirement account of mine. I was assured by your agent that I was covered. Your agent recommended I get Fraud Ale... See more
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My associate was professional, kind & knowledgeable. He assured me that although I had an alert, that I was ok & nothing lost. The security & reliability of ID Shield plus the great customer service m... See more
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Company details
About IDShield
Written by the company
What is IDShield?
IDShield is a reputation and identity protection subscription service. We take your security seriously. IDShield provides tools to monitor your online presence and alert you of any unusual, detected activity so you can take action when it happens.
Full-service identity restoration
Gain peace of mind knowing that you have access to licensed private investigators to help restore your identity to its pre-theft status.Cybersecurity and device protection
Stay protected with bank-grade data encryption VPN, malware protection, parental controls, and password protection.Licensed private investigators
You will have a dedicated, licensed private investigator on your case if you have an identity theft event.Identity monitoring
IDShield can monitor your information on the dark web and social media platforms, and alerts you about any suspicious activity that is detected.Up to $3 million identity fraud protection
The Identity Fraud Protection (“Protection”) is issued through a nationally recognized carrier. IDShield is not an insurance carrier. This covers certain identity fraud expenses, and legal costs as a result of a covered identity fraud event.Credit monitoring
Stay on top of your credit with a monthly Credit Score Tracker.Personal information protection
We can locate your sensitive, personal info on data broker sites and help you remove it.
What exactly is IDShield’s identity theft subscription service?
For a small monthly fee, IDShield can not only monitor and alert you about threats, we’ll also work for as long as it takes to restore your identity as a member to its pre-theft status if you become a victim of identity theft. IDShield is backed by an unlimited service guarantee.
What exactly does IDShield monitor?
IDShield can monitor the below areas and alerts you of potential risks to your identity. Learn more at https://www.idshield.com/individual-plan/.
- SSN monitoring
- Identity threat alerts
- Dark web monitoring
- Social media monitoring
- Public records monitoring
- Minor child monitoring for Family Plans
- Court records monitoring
- Address change monitoring
- Reputation management
- Sex offender search & monitoring
How does identity theft restoration work?
IDShield has Licensed Private Investigators to provide the best identity restoration possible and undo the damage done by identity thieves. IDShield Licensed Private Investigators, licensed in the state of Oklahoma, will work for as long as it takes to restore a member’s identity to its pre-theft status. By performing restoration services, consumer reports are returned to their pre-theft status and other records are cleared of the activity created by the identity thief.
How can I access my IDShield team in an emergency?
Access after-hours consultation for covered identity theft emergencies. Call (866)-696-0927 to speak to a representative 24 hours a day, 7 days a week. You can also log in to the IDShield mobile app and select Call Emergency Line to make your call.
What is IDShield's cancellation policy?
IDShield is a monthly subscription service, and members have the right to cancel at any time. Per company policy, all cancellation requests must be provided in writing. The easiest way to do so is by emailing support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership. If you would like to speak to someone about options to maintain your membership, please call as soon as possible at (844)-714-8494 between 7-7 CST Monday-Friday, and a member of the team would be happy to help.
IDShield Reviews: Do you utilize them?
Absolutely. We love hearing from our valued members and appreciate all feedback. We showcase our member’s reviews on our websites, social platforms, and various marketing materials.
Download the IDShield App
Access all of your account tools from the IDShield portal and download the IDShield app when you need to update your monitored info or check your alerts on the go.
How does IDShield work?
Written by the company
- 1. Sign up
- Sign up and get IDShield now.
- 2. Monitor for fraud and receive real-time alerts
- 24/7 monitoring of your identity, reputation, financial accounts and credit. Get alerts about potential detected fraud and so much more.
- 3. Full-service identity restoration
- Gain peace of mind knowing that licensed private investigators help restore your identity to pre-theft status, saving you time and money.
- 4. Up to $3 million identity fraud protection
- An Identity Fraud Protection Plan (“Plan”) is underwritten and administered through American Bankers Insurance Company of Florida, an Assurant company. PPLSI is not an insurance carrier. This covers certain identity fraud expenses, underlying losses, and legal costs as a result of a covered identity fraud event.
Find the plan that is right for you
___
IDShield is an identity theft protection service available regardless of your choice to protect yourself, your family, or the number of credit bureaus that monitor your account. You’ll get best-in-class service that provides continuous credit monitoring, includes full-service restoration of your identity if you are compromised as a member, and educates you about identity theft.
Contact info
1 Pre-paid Way, 74820, Ada, United States
- (888)-494-8519
- memberservices@legalshieldcorp.com
- idshield.com
The Best 24/7 Identity Theft Protection
4.7
Excellent
658 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rushed.
Received telephone call and Attorney was in a hurry. Rhe email he gave me may have been wrong or being rushed, I did not write it down accurately. In sending the scam email, it did not forward. So, issue was not resilved.
31 October 2024
Reply from IDShield
Christine, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
I've been with your company for years
I've been with your company for years. Our youngest son is one of your agents. I've had no problems. I appreciate your service.
17 October 2024
Reply from IDShield
Monte, thanks for the five-star review. We are proud to proactively defend your private data and online reputation with full-service monitoring, as well as restoration for when cyber threats become a reality. Thanks for being a valued member.
My account does NOT work
My account does NOT work! It has for weeks and everyone is super nice and says they’ll fix it, but nobody does.
31 October 2024
Reply from IDShield
Thank you for reaching out and bringing this matter to our attention. We have notified the appropriate department and a member of our team will be contacting you. Thanks for being a valued member and we look forward to assisting you.
Misty was very helpful and patient
Misty was very helpful and patient. My call took a while. When I say the call took a while it was because she went the extra mile to help me and cover all the bases. I felt very good about the situation by the time we hung up. I appreciate the help!
30 October 2024
Reply from IDShield
Thanks for the review. Your privacy is your business. Protecting it is ours. Thanks for sharing your experience with us.
Time will tell
So far, so good. Have not received any notifications yet, so not sure how well it’s working. Time will tell if this is a good product.
17 October 2024
Reply from IDShield
Thank you for the positive review. We are proud to help our members protect what matters most with the best identity theft protection available. Thanks for choosing IDShield.
Necessary to have but confusing to understand.
I think in today's world of identity theft it is good to have a service of this sort. However, it's not the easiest to understand when a piece of identity is compromised, specifically what to do in each situation noted. I have had to call the number provided to get a more clear explanation. And sometimes still not very clear.
17 October 2024
Reply from IDShield
Mike, thanks for the review. We appreciate and value all member feedback. If you have any further questions on your next steps, please don't hesitate to reach out to our Member Service Team at (888)-494-8519 or via chat at www.idshield.com between 7-7 CST Monday-Friday or via our IDShield app, where assistance from our Member Services Team and IDShield Consultants is just a tap of the app away. A member of our team will be happy to assist you.
Excellent customer service and it's…
Excellent customer service and it's great peace of mind
17 October 2024
Reply from IDShield
Thanks for the five-star review. We couldn't agree with you more. We are happy our team is providing you with excellent service. Thanks for choosing IDShield.
Jennifer was …
Agent who contacted me by phone was excellent. I think her name was Jennifer.
She gave supreme information and helped me to freeze my three credit reports.
17 October 2024
Reply from IDShield
Thanks for the review. Your privacy is your business. Protecting it is ours. Thanks for sharing your experience with us.
Reply from IDShield
Thanks for the five-star review. We are happy to hear our team has been helpful and supportive. Thanks for sharing your experience with us.
Help with identifying a scam and cleaning compputer.
I needed help determining whether or not I was being scammed and I received it. I also was referred to the Geek Squad to get my computer cleaned. This was affordable and accessible.
3 October 2024
Reply from IDShield
Calvin, thanks for the five-star review. We are proud to help our members protect what matters most with the best identity theft protection available. Thanks for sharing.
Timothy went above and beyond to help…
Timothy went above and beyond to help me. He was wonderful.
3 October 2024
Reply from IDShield
BJ, thanks for the five-star review. We are happy our team is providing you with excellent service. Thanks for sharing.
I appreciated being able to speak with…
I appreciated being able to speak with an informed, helpful ID Shield specialist and receiving direction after a data breach.
3 October 2024
Reply from IDShield
Thanks for the five-star review. We are proud to help our members protect what matters most with the best identity theft protection available. Thanks for choosing IDShield.
Be prepared to do some work if you've been involved in a scam.
Timothy was very helpful, knowledgeable and gave me all the info I required. However, had hoped I could have avoided doing all the reporting and work that the identity theft had caused me.
3 October 2024
Reply from IDShield
Thank you for the review. Our Member Service Team is happy to help guide you through the process if you get stuck or need further assistance. You can reach them directly at (888)-494-8519 or via chat at www.idshield.com between 7-7 CST Monday-Friday. Thanks for choosing IDShield.
Person I talked with was knowledgeable…
Person I talked with was knowledgeable and helpful.
3 October 2024
Reply from IDShield
Wilson, thanks for the review. We are happy our team has been knowledgeable and helpful when addressing your concerns. Thanks for choosing IDShield.
I got a good guidance how to protect me…
I got a good guidance how to protect me by changing the bank and email address password.
3 October 2024
Reply from IDShield
Judi, thanks for the five-star review. We are proud to proactively defend your private data and online reputation with full-service monitoring, as well as restoration for when cyber threats become a reality. Thanks for sharing.
Reply from IDShield
Gwendolyn, thank you for the five-star review. When you need help, IDShield is here. Thanks for being a valued member.
My problem was resolved quickly
My problem was resolved quickly. I appreciate not having to spend a lot of time on the phone.
3 October 2024
Reply from IDShield
Susan, thank you for the positive feedback. We are proud to help our members protect what matters most with the best identity theft protection available. Thank you for being a valued member.
ID Shield warned me my Information was on the dark web.
ID Shield warned me my information was on the dark web and advised me to change passwords and freeze my credit. I guess I thought they would do more. Hopefully, if something does happen, they will fix it.
3 October 2024
Reply from IDShield
Lynn, thank you for bringing your concern to our attention. Our dedicated IDShield Member Services Team is ready to help answer any questions you have about our monitoring services. Please get in touch with them at (888)-494-8519 between 7-7 CST Monday-Friday or via our IDShield app, where assistance from our Member Services Team and IDShield Consultants is just a tap of the app away. A member of our team will be happy to assist you. Thanks for choosing IDShield.
So far so good
So far, everything seems to be going well. However, admittedly I have not taken full advantage of all that the platform offers.
3 October 2024
Reply from IDShield
Jason, thanks for the review. When you need help with protecting your identity and online reputation, IDShield is here. Thanks for sharing your experience with us.
The 2 individual who really help me I…
The 2 individual who really help me I would like to thanks them again.
3 October 2024
Reply from IDShield
Donna, thanks for the five-star review. When you need help with protecting your identity and online reputation, IDShield is here. Thanks for sharing your experience with us.
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