We’ve been ghosted on email and phone for months, so I guess all we can do is write a review. The hatch was slightly too small for the gap when they installed it, and as a result the latch they put o... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was very happy with the service, where I had a new loft hatch cut in. Upon assessment my first choice of ladder wouldn't fit in the limited joist space available but the team found a viable al... See more
Quality work, huge improvement in loft space after the team removed old insulation and tons of junk, put down an enormous thick layer of new insul and then boarded on top creating great storage. Fair... See more
Fitters were polite and helpful. We had alot of rubbish in our loft which they cleared out very quickly. The loft was boarded out, with new insulation, lighting and a ladder installed in a pro... See more
Company details
Information provided by various external sources
Here at Ideal Loft Ladders, we create access and space into the biggest and most un-used space in your home. The Loft!! With a wide selection of top quality ladders, flooring solutions, insulation and electrics we can completely transform your loft into a safe and secure place to access your storage!
Contact info
Iron Mill Lane, DA1 4RX, Dartford, United Kingdom
- customercare
- idealloftladders.co.uk
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Polite workmen ,and clean and tidy…
Polite workmen ,and clean and tidy ,stayed later than usual as my electric s were ,complicated, but persevered, happy with my ladder ,and the loft door in now well insulated so keeping the heat in the house ,well done boys !
Excellent service start to finish
Ideal Loft Ladders came out and gave a free survey on the work we wanted giving their ideas. There was no pressure to go ahead. The quote for the work came quickly and was clear. In the run-up to the work being done, the company sent reminder texts. On the day, they sent a text with the name of their team who would be doing the work. On the agreed day Dean and Peter arrived and worked virtually non-stop. They didn't go until I'd looked at what they had done and understood how to operated the new latch and loft ladder. Really impressed. Wouldn't hesitate to recommend them.
Excellent job.
Excellent job.
I had our loft boarded, a light installed, and a ladder fitted along with a loft hatch.
Ideal did a fantastic job. Friendly, efficient and good workmanship. We are very very happy with how our loft has been transformed.
Highly recommended.
Excellent service
Excellent service. Very professinal clean tidy and polite definatoy recommend
On arrival both gentlemen Were…
On arrival both gentlemen Were extremely polite They got straight on with the job once I’ve completed their work they went through it with me a couple of times so I knew exactly how to do it great job guys regards Mr Mathurin
Excellent job
Excellent job. Very professional from start to finish. Very well priced. Took care of everything
Highly recommended
Everything was so easy. The price is up front they tell you exactly what you are getting. Professional job by 2 young lads. I highly recommend this company. A breath of fresh air compared to the typical contractor experience.
Arrived on time and the job was done…
Arrived on time and the job was done quietly, tidily and efficiently.
Arrived on time
Arrived on time. Clean and tidy installation. Payment method efficient.
efficient ,friendly service,job done.
Excellent Service!
Very happy with the work carried out
Very clean and tidy job
Highly recommend.
I am so pleased I used this company. The 2 guys did the job with no fuss or bother, and cleaned up as well They adjusted the package as there was a problem with space which meant the original ladder wouldn’t fit, but I wasn’t pressured into buying the dearer package.
Very friendly and polite staff
Very friendly and polite staff.
They were running late but they called me to let me know.
Price was exactly as previously quoted over the initial phone call.
So pleased with the result the young…
So pleased with the result the young man who fitted was a very friendly guy. Great service the company updated when they were coming. Would highly recommend this company.
Would recommend them 100%
The guys had a hell of a job on their hands but pulled it off. They were extremely polite and professional and wouldn’t hesitate to use them again.
Great experience
Great experience, was kept well informed throughout the whole process and was charged as quoted.
Very polite young man came in got…
Very polite young man came in got straight on with the job explained and showed us how it worked.
Would recommend
Perfect service from start to finish
Perfect service from start to finish. The customer service were helpful and the fitters on the day were excellent.
Left no mess and the work was finished to a great standard, particularly when the loft was a fairly awkward space.
Highly recommend.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








