I contacted Ideal on Thursday 4th June, told them the heating wasn't working and that my husband had just come out of hospital after an operation. They told us they would send an engineer as soon as p... See more
Company replied
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Our system boiler is 8 years into it's 10 year guarantee and whilst it didn't fail, it began to make a loud noise when igniting. I called the helpline and the staff member I dealt with was very frien... See more
The Ideal boiler I picked has been running smoothly for 4 years now. The boiler has been entirely reliable and, one grommet aside, required no spare parts. Despite the high popularity of this bo... See more
I was reminded the day before by txt of my boiler service appointment The engineer,matthew,phoned me in the morning advising what time to expect him,then i was txted to say he was on his way Brilli... See more
Company replied
Company details
About Ideal Heating
Written by the company
Providing central heating you can rely on for over 100 years, Ideal Heating has been bringing warmth and comfort to domestic and commercial markets since 1906.
Find Your Ideal Product
Find Your Ideal Installer
Contact info
National Avenue, HU5 4JN, Hull, United Kingdom
- 01482 498660
- idealheating.com
4.8
Excellent
73K reviews
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Very friendly man
Very friendly man, seemed very thorough in doing his job . Turned up on time specified .
18 June 2026
Reply from Ideal Heating
Good morning Tina,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Very polite and professional pointed…
Very polite and professional pointed out an issue that needs to be rectified by the installers, very happy with service
18 June 2026
Reply from Ideal Heating
Good morning Keith,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Appointment carried out efficiently at…
Appointment carried out efficiently at stated time. Service engineer completed tasks, was friendly and effective
All good
18 June 2026
Reply from Ideal Heating
Good morning Tony,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Seamless service
The engineer contacted first thing with and ETA, which was later confirmed. They arrived in time , professional and polite in manner. Serviced the boiler, no issues. Seamless service. Thank you
18 June 2026
Reply from Ideal Heating
Good morning,
Thank you for taking the time to provide Ideal Heating with your
feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Excellent communication ie was messaged…
Excellent communication ie was messaged a remember the night before then the engineer phoned on the morning with a 2 hour time slot.
Engineer was punctual, friendly and professional.
18 June 2026
Reply from Ideal Heating
Good morning,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Reply from Ideal Heating
Good morning Mark,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Engineer arrived on time
Engineer arrived on time, very thorough in carrying out work, good service.
17 June 2026
Reply from Ideal Heating
Good morning Andy,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
The Engineer Jake
The Engineer Jake was very friendly, thorough and contacted us well in advance of his visit.
We were very impressed with his knowledge and professionalism.
18 June 2026
Reply from Ideal Heating
Good morning Mr Matthews,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Keeping to the time of appointment and…
Keeping to the time of appointment and delivering good job.
18 June 2026
Reply from Ideal Heating
Good morning,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Great service
Engineer explained everything he had found and what needed done. Carried out the repair promptly as he had all spare parts with him and the system is back up and running .
Thank you this has been an intermittent fault that was hard to trace . Ideal have been very responsive and helpful throughout
18 June 2026
Reply from Ideal Heating
Good morning,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Reply from Ideal Heating
Good morning Victoria,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Very helpful engineer.
18 June 2026
Reply from Ideal Heating
Good morning Jenny,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Reply from Ideal Heating
Good morning Mrs Carter,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
I like Ideal boiler because they know…
I like Ideal boiler because they know exactly what they are doing. I don't want contractors please because they don't know what they are doing.
12 June 2026
Reply from Ideal Heating
Good morning Charles,
We're glad to hear you appreciate our expertise. We understand your preference for direct service and value your feedback.
Kind Regards
Niamh
Ideal Heating
After a little mix up with how long we…
After a little mix up with how long we was unable to use the boiler once sorted was fixed very efficiently thank you
17 June 2026
Reply from Ideal Heating
Good morning Roseina,
Thank you for your feedback and 4-star rating. We are pleased the issue was resolved efficiently.
Kind Regards
Niamh
Ideal Heating
Very efficient
Very efficient, easy booking system, arrived on time, no mess, very polite.
16 June 2026
Reply from Ideal Heating
Good morning Jon,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Had to book service many weeks in…
Had to book service many weeks in advance which is disappointing. Service engineer was very efficient and friendly. Arrived at the time he said he would.
11 June 2026
Reply from Ideal Heating
Good morning Hazel,
We appreciate your feedback. We're glad our engineer provided efficient, friendly service and arrived on time. We understand your booking concern.
Kind Regards
Niamh
Ideal Heating
First class job
Very professional manner from engineer who made the boiler repair, patiently explained where the problem was and what he was doing to fix it. Since he left boiler works like new. Thank you
5 June 2026
Reply from Ideal Heating
Good morning Marcel,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Reply from Ideal Heating
Good morning Alan,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Reply from Ideal Heating
Good morning Ian,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
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