Idea Financial Reviews 560

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, helpfulness, and professionalism, highlighting their positive attitude and support. Many people appreciate the quick and easy process for accessing capital, noting the efficiency and clarity of the service provided. Reviewers frequently mention excellent customer service, with agents being readily available and providing clear explanations. Conversely, a small portion of people felt dissatisfied with the company, citing terrible customer service and a lack of follow-through on promises. Some customers expressed disappointment, feeling that the company was primarily in business for itself and did not adequately support the businesses relying on them for capital.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the professionalism,... See more

Service

Clients share positive opinions on service. Many reviewers highlight the professionalism and efficiency of... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers report helpful and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The process is seamless and very quick! We have been customers for at least 7 years and it’s great to have an open business line of credit to access when needs arise! The agents are super friendly and... See more

Rated 5 out of 5 stars

The process was easy to follow, the information was easy to provide and the follow up by Idea was fast. This is the second time I have accessed capital through Idea and both times the process was ver... See more

Rated 5 out of 5 stars

Idea Financial was a great company to work with when I needed some extra capital for my business. Alexa was so professional and accommodating and the company vetted and approved me very quickly. They... See more

Rated 5 out of 5 stars

We have been working with Idea Financial for five years Santiago and Ricardo have been helpful from start to finish. We are very pleased with them and highly recommend Idea Financial for their suppor... See more


Company details

  1. Non-Bank Financial Service
  2. Financial Consultant

About Idea Financial

Written by the company

Idea Financial empowers small businesses with flexible funding solutions tailored to your unique needs. Our two core offerings - business lines of credit and business term loans - provide the financial tools you need to thrive. With our line of credit, access funds as needed for managing cash flow, seizing opportunities, or covering unexpected expenses. For larger investments, our term loans offer lump sum funding to fuel significant growth initiatives.

We stand out through our fast, streamlined application process and personalized support from financial experts. Our innovative approach combines cutting-edge technology with a commitment to building lasting client relationships.

Experience the difference of working with a financial ally who truly understands and champions small businesses. Whether you're looking to expand, invest in equipment, or capitalize on new opportunities, Idea Financial provides the accessible, flexible funding you need to turn your vision into reality. Choose us and take your business to the next level with smart, tailored financing solutions.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

560 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Eager to please

Idea Financial is a good source for immediate funds. Justin the owner is knowledgable & honest to make sure the borrower understands the terms & fees.

29 September 2023
Unprompted review
Idea Financial logo

Reply from Idea Financial

We are sorry to hear you had a negative experience. However, as our team has explained, the information provided by the Idea Financial team was accurate. It appears you have been working with a third party prior to working with us and that resulted in some confusion about our product and process. We cannot control the information that is provided to you by third parties that you elect to work with. Instead, we strive to be accurate and informative and we always require a call with our clients prior to funding to ensure that they are aware of the way the loan works. While we are sorry that your experience was not ideal, this was not our issue.

Rated 4 out of 5 stars

The experience was good

The experience was good. A friendly staff and appeared to be quick. This is the first time using them, so I'll give it time and see how it goes.

28 September 2023
Idea Financial logo

Reply from Idea Financial

Thank you for your review. We hope that your experience continues to be positive.

Rated 5 out of 5 stars

Quick and easy

Quick and easy. No hassle and up front about fees and interest rates unlike other companies who alot of times do not disclose all information upfront. Will definitely deal with them again in the future.

28 August 2023
Rated 4 out of 5 stars

Simple

There were no major hoops and a whole bunch of paperwork that had to be found and provided. Processing was quick.

11 August 2023
Rated 5 out of 5 stars

So easy

Idea Financial has been so easy to deal with, and quick to answer all questions.

6 August 2023
Unprompted review
Rated 1 out of 5 stars

I am very disappointed…

I am very disappointed in how the request for a simple payoff letter was handled! It took 5 days. 3 Other lenders got us what we needed in hours. Even our big bear bank got us a letter in 24 hours.

In the end Ideal team was just holding off to talk to me to get more information from me directly that my authorized team was and would have gladly answered for them! Our rep was stubborn and hung his hat on “policy”which was clearly just a game to talk to a principal partner. The first question was why we were requesting the letter. Lol. He asked me 3 simple questions to verify my identity nothing more to process a simple letter on what we owe them, all of which my team could have easily done. Even after I spoke to him he didn’t deliver the letter immediately which seemed out of spite at that point because I refused to respond to his first question due to the nature of his dishonesty over why he needed to talk to me.

We have worked with 3 or 4 lenders like Ideal over the years and have never met a team that was as solely focused on their needs vs keeping a very good customer happy. They made a fair amount of money from our business but struggled to see the additional opportunities that would have been there had they made this transition process easier.

I will not use them ever again!
It’s a shame really.

24 July 2023
Unprompted review
Idea Financial logo

Reply from Idea Financial

John…security is important to Idea Financial. It is required that payoff letters be sent to the guarantor of the loan. Otherwise, in order for an authorized employee to receive the payoff letter, our team is trained to speak to the guarantor, confirm their identity and confirm that they are, in fact, requesting a payoff letter. This policy is in place to protect you and your business. In the instance, our team requested to speak with you because you are the authorized representative, owner and guarantor of the loan. You were unavailable until July 24, 2023. Once our team was able to connect with you, the payoff letter was sent in less than 24 hours. We are sorry that the delay caused any inconvenience but we are happy that your company’s privacy was protected. While speed is preferable, we always choose safety and security first. We wish you well.

Rated 1 out of 5 stars

DO NOT TRUST IDEA FINANCIAL

Very untrustworthy. They asked us to pay down a different loan to approve us, which we did. The day after signing the agreement, they closed our account.

Their reason was a credit line we got while we were looking for credit and before their approval but had no balance. We only agreed to discuss additional funding because Idea offered a higher limit and lower cost. That other credit line had requested we made a minimum draw to open it, which we repaid fully the week after. This happened three weeks before signing with Idea.

Now after closing our account, Idea requested we fully close our account with this company to "see" if they get us reapproved, but with no guarantees.

No need to say, at this point, we cannot trust them enough to do that. We had already paid down a loan at their request to give us their first approval. We cannot keep hurting our credit for them just to play around.

DO NOT TRUST IDEA FINANCIAL. They don't stand by their signed agreements or their word. Take your business elsewhere.

EDIT: The reply of Idea Financial, saying that we opened an account after getting approved, is an outright lie, and I have the documentation to prove it. This reinforces my argument: DO NOT TRUST IDEA FINANCIAL.

18 July 2023
Unprompted review
Idea Financial logo

Reply from Idea Financial

At Idea Financial, we pride ourselves on being a provider of one of the fairest and most affordable non-bank lending products in the market. One of our requirements is that a company getting financing with us use us as their primary source of financing. Most importantly, we do not permit “stacking” which is defined as taking multiple sources of financing, especially in a short period of time. Your company applied and had 2 non-bank loans already. We asked that you pay off and close one of them, which you did. However, despite being aware of our policy, you elected to open yet another non-bank loan between the time you got approved and the time you tried to fund. This was a violation of our contract, of which you were keenly aware. Your decision to do this increased the risk associated with your business and we elected not to proceed. As a provider of finance, risk management is a critical aspect of our business and we are under no obligation to take on addition risk due to your decision to stack. This has nothing to do with being untrustworthy. If anything, we abided precisely by the terms of the agreement and you did not.

We are sorry you feel you had a negative experience but your review is false and misleading and it’s important that readers are aware of this

Rated 4 out of 5 stars

It worked well

It worked well. I was surprised at how fast it worked,

12 July 2023
Idea Financial logo

Reply from Idea Financial

Thank you for your review. Of course, we strive to deliver 5 star service so if there is anything that we could have done better, we would welcome the feedback.

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