I kept trying to book a certain package,( more than once or twice )but it kept timing out so when my quote was emailed it was more expensive, i don't know if this was the internet or not. i eventually... See more
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On 9/28, We can’t make a payment at all after trying several hours. It is even impossible to find the make a payment link in your website. I had to google it through chrome. Later the CS came to help... See more
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I tried to book a cabin went to pay was redirected to start over retried to book only to find the price was over a thousand $ more
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Since I am in Europe, I was unable to call the 866 number and wished to do everything via chat or email. I wanted to know how to use my cruise credits on a cruise I wanted to book leaving in 1 month.... See more
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Company details
About iCruise.com
Written by the company
At iCruise.com, we are your cruise experts! We will help you plan your next cruise vacation to anywhere in the world.
Book Your Cruise Online or call our friendly and knowledgeable cruise experts at
1-800-iCruise (1-800-427-8473)
iCruise.com - More Cruises, More Discounts, Expert Cruise Advice
Written by the company
- Building personal and lasting relationships by consistently exceeding expectations.
- iCruise.com is a division of WMPH Vacations, a Florida-based travel company specializing in cruises and resort vacations. WMPH is short for "We Make People Happy :-) sm." While our name may be cute and bring a grin to your face, it's a philosophy we take very seriously. Making you happy is our purpose. In fact, we are so serious about this, we named our company after it. How do you make people happy? It's simple - you make people happy by consistently exceeding expectations. Do more than you say you will do, and you will make people happy. At WMPH Vacations and iCruise.com, we exceed expectations with: Value and Savings WMPH Vacations has strong relationships with all cruise lines and tour operators. Like most Top Producing travel agencies, we are among the first notified with last minute deals, senior discounts, regional promotions and group offers. We also use the latest computer reservations systems to enable our agents and our websites to help you find the best deals both online and off. Service & Expert Advice iCruise.com Cruise Specialists are knowledgeable, friendly and enthusiastic experts who know the cruise industry. Our cruise specialists are well-trained and have the resources and tools they need to offer you a high level of service at low prices. Your best interests are our number one priority, so our Cruise Experts will work with you, both online and off, to find the best cruise and best rate that fits your interests. Our expertise comes from years of personal travel experience, as well as the travel experience of thousands of clients we have served in our careers. Information Information is the number one reason why people go to the Internet. By providing honest, accurate information that is relevant to your cruise vacation and combining it with great prices and great service, we will exceed your expectations in helping you plan your cruise vacation. Choice and Convenience iCruise.com represents all major cruise lines on more than 200 ships to over 35,000 itineraries around the world. You have choices and we will help you sort them out. You also have choices with regards to how and with whom you would like to plan your cruise. Our website is conveniently available 24 hours a day, 7 days a week and is full of information that will help with your reservation. You can book online or can contact us by telephone or email to address any questions you may have about your vacation. We will promptly respond at your convenience, regardless of how you choose to work with us. Being Nicer It's a little thing, and we only bring it up because people tell us that all the time. :-) We never forget it's your vacation, your time, your money, and that you're doing us a favor by letting us serve you.
Contact info
220 Congress Park Dr Suite 330, 33445, Delray Beach, United States
- 1-800-427-8473
- contactus@icruise.com
- icruise.com
3.5
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The widest selection
9 July 2025
Reply from iCruise.com
Dear Simon, we appreciate the fantastic review! We're glad to have made your experience with us a great one, and we look forward to assisting you in the future. Thank you for being a valued client. Kindest regards, Toni G., VP of Customer Commitment
BAD company
BAD company. DO NOT TRUST THIS WEBSITE. I was rebooked on a cruise with a promise of a better rate. I was not able to get in touch with anyone from the website and found out there were two bookings for me and I was cheated. The booking reservation did not appear until today 7/6/25 , 6 months later , my old reservation was not updated, the travel agent would not answer his phone. I was too late to get back a refund on the downpayment and the cruise line gave me the correct number which I used to cancel.
11 January 2025
Unprompted review
Reply from iCruise.com
Dear Ms. Sujanani, we apologize for the challenges you encountered. Your feedback is extremely important to us. We would be glad to review your case and will reach out to discuss your experience in more detail. We look forward to speaking with you soon. Kindest regards, Toni G., VP of Customer Commitment
It was easy to follow the directions…
It was easy to follow the directions and did not feel like I needed someone o book for me. Purchased the recommended travel insurance as well...
3 July 2025
Reply from iCruise.com
Dear Ms. Lux, we appreciate the fantastic review! We're glad to have made your experience with us a great one, and we look forward to assisting you in the future. Thank you for being a valued client. Kindest regards, Toni G., VP of Customer Commitment
Reply from iCruise.com
Dear Mr. Chiu, we appreciate the fantastic review! We're glad to have made your experience with us a great one and we look forward to assisting you in the future. Thank you for being a valued client. Kindest regards, Toni G., VP of Customer Commitment
Reply from iCruise.com
Dear Customer, we appreciate the fantastic review! We're glad to have made your experience with us a great one and we look forward to assisting you in the future. Thank you for being a valued client. Kindest regards, Toni G., VP of Customer Commitment
Chat roon unable to help
Since I am in Europe, I was unable to call the 866 number and wished to do everything via chat or email. I wanted to know how to use my cruise credits on a cruise I wanted to book leaving in 1 month. I was told that someone would phone me in 48 to 72 hours. The cruise was filling up fast, so I went ahead and booked anyway. It has been about 48 hours and still no phone call. The people on the chat line were pleasant but were unable to help me with this simple problem.
20 June 2025
Reply from iCruise.com
Dear Mr. Baker, We thank you for booking with us, but are sorry to hear you were not completely satisfied with our service. All feedback is greatly appreciated, and we will share your comments with our Chat leadership team. Kindest regards, Toni G., VP of Customer Commitment
Reply from iCruise.com
Dear Lee, we appreciate the fantastic review! We're glad to have made your experience with us a great one and we look forward to assisting you in the future. Thank you for being a valued client. Kindest regards, Toni G., VP of Customer Commitment
I had been trying with multiple other…
I had been trying with multiple other sights to get my cruise booked and each time something came up and they needed to "contact me by phone" and then proceeded to tell me the deal was not available but for more money they could get me something else. Frustrated I found icruise.com and it was seamless and went through without having to "chat" with anyone for the same price that I was trying to get with another sight. Thanks so much for the awesome no hassle planning.
18 June 2025
Reply from iCruise.com
Dear Customer, we appreciate the fantastic review! We're glad to have made your experience with us a great one and we look forward to assisting you in the future. Thank you for being a valued client. Kindest regards, Toni G., VP of Customer Commitment
Easy to book cruise!!
Easy to book cruise, process/steps guide you through it. Only took 5 minutes if that!!
18 June 2025
Reply from iCruise.com
Dear Phllip, we appreciate the fantastic review! We're glad to have made your experience with us a great one and we look forward to assisting you in the future. Thank you for being a valued client. Kindest regards, Toni G., VP of Customer Commitment
Poor customer service
I am writing to express my deep disappointment with the service we have received in planning our upcoming cruise for October 2025. The entire experience has been riddled with miscommunication, lack of follow-up, and overall poor customer service.
When we initially inquired about airfare through the cruise line, we were incorrectly informed that my cousin (traveling from a different state) would require an additional payment — this turned out to be false. Furthermore, we received no notification or check-in regarding our final payment, which resulted in a late payment due to incorrect information the agent had on file for my credit card.
Additionally, we were shocked to learn — only when we proactively followed up — that our pre-cruise hotel reservation with Oceania was considered past due. Again, no communication or billing notification was provided by our agent regarding this payment. We had assumed that all add-ons (airfare, hotel, etc.) were included with our final payment, which should have been clarified.
When I called customer service to try to resolve the issue, the call was chaotic — there was so much background noise it felt like a party was going on. I had to request that they mute the phone so I could hear myself speak. While they eventually complied, I received no resolution because the hotel booking is apparently managed by a separate department.
Frankly, if there weren’t financial penalties involved, we would have canceled this cruise entirely and rebooked with a different provider. We feel trapped in this process, especially considering the likelihood that your agent, Juny, has already received commission from the cruise line.
We are waiting to hear from him today to finalize any outstanding payments that Oceania says we owe — and after that, we will never use your services again. Nor will we ever recommend your company to others.
17 June 2025
Unprompted review
Reply from iCruise.com
Hello Ricka, we've tried reaching out to you several times in the last few days, but all calls are going to voicemail. Our agent left a message with a number to contact her directly.
Reply from iCruise.com
Dear Ms. Williams, we appreciate the fantastic review! We're glad to have made your experience with us a great one and we look forward to assisting you in the future. Thank you for being a valued client. Kindest regards, Toni G., VP of Customer Commitment
Charged me twice no one will call me…
Charged me twice no one will call me back. Told me they would take the charge off my card. No results! Two weeks and waiting.
29 May 2025
Reply from iCruise.com
Dear Ms. Craig, we apologize for the challenges you encountered. Your feedback is extremely important to us. We would be glad to review your case and will reach out to discuss your experience in more detail. We look forward to speaking with you soon. Kindest regards, Toni G., VP of Customer Commitment
best price on internet and easy to book
5 June 2025
Reply from iCruise.com
Dear Mr. Hay, we appreciate the fantastic review! We're glad to have made your experience with us a great one and we look forward to assisting you in the future. Thank you for being a valued client. Kindest regards, Toni G., VP of Customer Commitment
Finally Received the refund. Read updated review
Bunch of fraudsters. Charged me in full 6 months in advance and didn't made payment to the Royal Caribbean cruiseline, in return RCI charged me $965 usd for defaulting on payment a day before leaving the cruise.
It's been over a month the person who was my POC does not bother to reply or track or refund.
Bunch of frauds, DO NOT BOOK.
Update: Finally after following with Toni, who have been immensely helpful, got the refund of $965. Took roughly 3 months tho.
I am 100% sure if it wasn't for Toni, I wouldn't have received the refund. Atleast someone in this company is actually doing some work.
11 May 2025
Unprompted review
Reply from iCruise.com
Dear Harsh, we sincerely apologize for the issues you experienced. Your feedback is incredibly important to us. We would be happy to review your case and will reach out to discuss your experience further once we receive additional information through Trustpilot. We look forward to connecting with you soon. Best regards, Toni G., VP of Customer Commitment
resopnse quickly and address problems
2 June 2025
Reply from iCruise.com
Dear Lin, we appreciate the fantastic review! We're glad to have made your experience with us a great one, and we look forward to assisting you in the future. Thank you for being a valued client. Kindest regards, Toni G., VP of Customer Commitment
Made a reservation from this site
Made a reservation from this site. I dont recommend anyone to,
1. Price is slightly expensive from the the cruise website itself, not worth it. We had to pay extra $100 for our msc cruise. If you want to book, just go to msccruiseusa.com directly
2. To pay the remaining balance, they will make it hard or not available from the website so you will call them, then reaching them was super hard and fake ai american accent was used by the indian call agent. Agent probably will get commision from any purchase
3. Promised us with $100 credit onboard which was not credited to our account when we boarded and customer service on the ship didnt see anything.
2 November 2024
Unprompted review
Reply from iCruise.com
Dear Iza, we sincerely apologize for the issues you experienced. Your feedback is incredibly important to us. We would be happy to review your case and will reach out to discuss your experience further once we receive additional information through Trustpilot. We look forward to connecting with you soon. Best regards, Toni G., VP of Customer Commitment
Excellent customer service
29 May 2025
Reply from iCruise.com
Dear Customer, we appreciate the fantastic review! We're glad to have made your experience with us a great one, and we look forward to assisting you in the future. Thank you for being a valued client. Kindest regards, Toni G., VP of Customer Commitment
Customer service needs improvement.
27 May 2025
Reply from iCruise.com
Dear Customer, your feedback is very important to us. Please email us at inquiries@arrivia.com to let us know how we can earn stars 4 and 5! We look forward to hearing from you. Thank you for being a valued client. Kindest regards, Toni G., VP of Customer Commitment
Detailed explanation and quick responce
27 May 2025
Reply from iCruise.com
Dear Customer, we appreciate the fantastic review! We're glad to have made your experience with us a great one and we look forward to assisting you in the future. Thank you for being a valued client. Kindest regards, Toni G., VP of Customer Commitment
Booking Our Bahamas Cruise
Booking Our Bahamas Cruise
Tony help book our cruise easy and enjoyable. He stepped through my options in a friendly and professional manner.
21 May 2025
Reply from iCruise.com
Dear James S., We appreciate the fantastic review! We're glad to have made your experience with us a great one and we look forward to assisting you in the future. Thank you for being a valued customer. Kindest regards, Toni G., VP of Customer Commitment
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