I kept trying to book a certain package,( more than once or twice )but it kept timing out so when my quote was emailed it was more expensive, i don't know if this was the internet or not. i eventually... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
On 9/28, We can’t make a payment at all after trying several hours. It is even impossible to find the make a payment link in your website. I had to google it through chrome. Later the CS came to help... See more
Company replied
I tried to book a cabin went to pay was redirected to start over retried to book only to find the price was over a thousand $ more
Company replied
Since I am in Europe, I was unable to call the 866 number and wished to do everything via chat or email. I wanted to know how to use my cruise credits on a cruise I wanted to book leaving in 1 month.... See more
Company replied
Company details
About iCruise.com
Written by the company
At iCruise.com, we are your cruise experts! We will help you plan your next cruise vacation to anywhere in the world.
Book Your Cruise Online or call our friendly and knowledgeable cruise experts at
1-800-iCruise (1-800-427-8473)
iCruise.com - More Cruises, More Discounts, Expert Cruise Advice
Written by the company
- Building personal and lasting relationships by consistently exceeding expectations.
- iCruise.com is a division of WMPH Vacations, a Florida-based travel company specializing in cruises and resort vacations. WMPH is short for "We Make People Happy :-) sm." While our name may be cute and bring a grin to your face, it's a philosophy we take very seriously. Making you happy is our purpose. In fact, we are so serious about this, we named our company after it. How do you make people happy? It's simple - you make people happy by consistently exceeding expectations. Do more than you say you will do, and you will make people happy. At WMPH Vacations and iCruise.com, we exceed expectations with: Value and Savings WMPH Vacations has strong relationships with all cruise lines and tour operators. Like most Top Producing travel agencies, we are among the first notified with last minute deals, senior discounts, regional promotions and group offers. We also use the latest computer reservations systems to enable our agents and our websites to help you find the best deals both online and off. Service & Expert Advice iCruise.com Cruise Specialists are knowledgeable, friendly and enthusiastic experts who know the cruise industry. Our cruise specialists are well-trained and have the resources and tools they need to offer you a high level of service at low prices. Your best interests are our number one priority, so our Cruise Experts will work with you, both online and off, to find the best cruise and best rate that fits your interests. Our expertise comes from years of personal travel experience, as well as the travel experience of thousands of clients we have served in our careers. Information Information is the number one reason why people go to the Internet. By providing honest, accurate information that is relevant to your cruise vacation and combining it with great prices and great service, we will exceed your expectations in helping you plan your cruise vacation. Choice and Convenience iCruise.com represents all major cruise lines on more than 200 ships to over 35,000 itineraries around the world. You have choices and we will help you sort them out. You also have choices with regards to how and with whom you would like to plan your cruise. Our website is conveniently available 24 hours a day, 7 days a week and is full of information that will help with your reservation. You can book online or can contact us by telephone or email to address any questions you may have about your vacation. We will promptly respond at your convenience, regardless of how you choose to work with us. Being Nicer It's a little thing, and we only bring it up because people tell us that all the time. :-) We never forget it's your vacation, your time, your money, and that you're doing us a favor by letting us serve you.
Contact info
220 Congress Park Dr Suite 330, 33445, Delray Beach, United States
- 1-800-427-8473
- contactus@icruise.com
- icruise.com
3.5
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have always had a great experience except in the last year as they can't seem to keep any agents
I have always had a great experience with icruise.com. But something must be going on there. Because I had my first agent for about 3 years, then she left and I found another one and had her for about 3 years and now in the last year I have went through 5 agents. Are they getting rid of all of them or are they quitting? Then it's so hard to find another one. I had sent many emails to the company but nobody would get back to me. I have loved icruise, but not sure what is going on!
13 January 2026
Unprompted review
Reply from iCruise.com
Dear Mrs. Schumacher,
Thank you so much for your feedback and for being a valued member of iCruise.com! We truly appreciate your loyalty over the years.
We understand your concerns regarding the changes in agents, and we're sorry for any inconvenience this may have caused. To enhance your experience, we have assigned you a dedicated agent who will be available to assist you moving forward. If you encounter any issues or need further assistance, please do not hesitate to reach out.
We're here to help!
Kind regards,
Toni G.
VP, Customer Commitment
Easy to admit
11 January 2026
Reply from iCruise.com
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued member is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
Very good thx
2 January 2026
Reply from iCruise.com
Dear Mr. Debkoski,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
I usually book a cruise four times a…
I usually book a cruise four times a year and this time I decided to try with icruise and that was a bad decision. The agents kept telling me that they can only give deals that the pacific cruise line that I am wanting to get on which is Norwegian cruise line is offering. I’m booking through this company. I can’t even see on my Norwegian cruise line app on how much is left that I owe. It’s just a pain in your butt to go back-and-forth with this company and NCL please if you decide to book a cruise should go with directly with the cruise line that you want to get on. Forget about the third-party company to book your cruise. i’ve tried to tell their agents that I would like to move my booking to directly with NCL and they’re telling me that it takes seven days to do so.
30 December 2025
Unprompted review
Reply from iCruise.com
Dear Gmoney,
We sincerely apologize for the issues you experienced. Your feedback is incredibly important to us. We would be happy to review your case and will reach out to discuss your experience further once we receive additional information through Trustpilot.
We look forward to connecting with you soon.
Best regards,
Toni G.
VP of Customer Commitment
Yet another Scam company
Booked a 'Beach' excursion for a Costa Maya cruise, together with a 'Protection Plan'. Designated date was a stormy day pouring rain so tried calling the local number supplied with no response, so left refund application until my return home.
And guess what? Called ICruise - who now tell me it is not responsible for excursions and I get passed to another outfit. And little surprise to discover no refund agreed, and puerile excuses given. Yet again, we experience companies eager to take money for a Protection Plan which offers no protection. Our payment? Gone. Caveat Emptor.
24 December 2025
Unprompted review
Reply from iCruise.com
Dear Mr. Denning,
Thank you for sharing your feedback. We understand your disappointment regarding the recent excursion experience.
We’d like to clarify that the tour operated as scheduled, and according to Shorex Group’s policy, excursions are non-refundable if a guest decides not to participate due to weather. However, as a one-time courtesy, we reached out directly to Shorex Group on your behalf. We’re pleased to share that they agreed to make an exception and have already issued a full refund of $140.00 to your PayPal account.
We hope this resolution demonstrates our commitment to guest satisfaction and that your concerns have been addressed. If you are satisfied with this outcome, we kindly ask that you consider updating or removing your review.
Thank you for allowing us the opportunity to assist you.
Best regards,
Kindest regards,
Toni G.
VP of Customer Commitment
If there was a rate less than 1
If there was a rate less than 1, I would have given that.
Unless you wish to be hounded day & night with phone calls that start at 7:10am, do not contact this company. The emails have been easier to deal with by simply blocking.
I have asked repeatedly to be removed from their list to no avail - unfortunate, they loose further exploration for being so blatantly annoying & intrusive.
17 December 2025
Unprompted review
Reply from iCruise.com
Dear Ms. Taylor,
Thank you for sharing your experience. I'm sorry to hear about the issues you faced. To help resolve this matter, we've requested additional information via TP so we can access your account. Once received, I will ensure that you are removed from our phone list.
We appreciate your feedback and are committed to improving our service.
Kindest regards,
Toni G.
VP, Customer Commitment
Reply from iCruise.com
Dear Mr. Brierly,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
Terrible Customer Service on icruise Rewards
We joined the icruise rewards program after being promised our next cruise would be covered. After joining and paying $999.00 we were told no we would owe another $500.00 or so. It continued to go downhill after that.
Chelsea sold us the program saying she would be our personal travel agent from then on out every time we booked. She then said she was going to have someone else do it and that Richard would be calling us back in the next day. He never called, so we called Chelsea back and she said he couldn't do it and that a 3rd person would be calling us because they were too busy to take us on. This 3rd guy is the one who said our cruise would not be covered. We ask they go back and listen to the recorded message with Chelsea. This was never addressed by them and as far as we know they did not do it.
Chelsea was supposed to call us back and never did. Then a guy named Juan said he would look into it and call us back. But he had someone else call us back and we had to go through the whole story yet again. He said we would have to talk with Juan again that he couldn't help us. He said Juan would call us back, but Juan didn't get back to us until about 5 days later. We left so many messages for Chelsea and quite a few others. After a week and no one responding, we disputed it with our bank. Then we finally get a call back from Juan who offered us an additional 1000 points. We said no and he asked us to cancel the dispute. We said not until we get our money back.
Long, long, story icruise rewards is mess. It is very complicated and difficult to understand. All we wanted to do was to speak with someone who could straighten out the mess, but it was extremely frustrating when we couldn't get anyone to respond.
I have used icruise for years and never experienced service like this until we joined their program. Beware of joining.
1 December 2025
Unprompted review
Reply from iCruise.com
Dear Peg,
Thank you for taking the time to leave a review! We genuinely appreciate your feedback and are sorry to hear that you've encountered issues. In order to assist you more effectively, we have reached out via Trustpilot to request your account details. This information will allow us to contact you directly and work towards a resolution that meets your needs. We value your patience and look forward to resolving this matter for you as soon as possible. Your satisfaction is important to us!
Kindest regards,
Toni G.
VP, Customer Commitment
Reply from iCruise.com
Dear Ms. Yang,
Thank you for your feedback. We’re sorry to hear about your experience.
Our records show that our agents began reaching out to you on December 10th and left voice messages regarding your request. We also see that you spoke with one of our agents on December 14th.
We want to make sure all your needs are met, so a member of my team will also contact you.
Thank you for giving us the opportunity to address your concerns.
Kindest regards,
Toni G.
VP, Customer Commitment
0 stars would better explain my…
0 stars would better explain my situation. The consultant booked a cruise without my consent and added insurance after I declined. I have emails saying he would not book until I gave him the final response. The call was not completed and he went ahead and charged my account. He is now telling me that I cannot cancel because I will lose my money. He did say that I would get my money for insurance back but I don’t believe him. This site is a scam. I just wanted to book a trip with help and am now stuck with an obstructed cabin on a cruise after he told me 3 times it was an ocean front balcony unobstructed. Very disappointing. Do not recommend.
11 December 2025
Unprompted review
Reply from iCruise.com
Dear Ms. McConnell
Thank you for sharing your feedback. We’re sorry to hear about your experience and want to make sure your concerns are fully addressed. Someone from my team will be reaching out to you directly to review your situation and provide any assistance you may need. We appreciate the opportunity to help resolve your concerns.
Kindest regards,
Toni G.
VP, Customer Commitment
Incredibly frustrating dishonesty, complete time waste
Misleading pricing on their website, then you go to book, on hold for hours, they get all your details, make you sign up to their mailing list and then try to proceed to charge almost double the advertised price. This would be illegal in Australia but I suppose they can get away with it. Incredibly unethical business practice and really just a waste of time.
11 December 2025
Unprompted review
Reply from iCruise.com
Dear Alix,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and would like the opportunity to make this right.
We’re committed to resolving this issue and ensuring you have a better experience with us. To better assist you, we’ve requested additional information via TP.
We appreciate your patience and look forward to hearing from you soon.
Kindest regards,
Toni G.
VP, Customer Commitment
Reply from iCruise.com
Dear Mr. Saldano,
Thank you for your feedback. We sincerely apologize for the delayed response.
We understand your concern regarding the invoice. Our records show that an invoice was sent via email on the same day your booking was made. However, we recognize that emails can sometimes be missed or end up in spam folders.
We apologize for any inconvenience this may have caused. To ensure you have the documentation you need, we’ve sent a new invoice today as well. In addition, someone from my team will be contacting you to ensure the receipt has been received.
We look forward to speaking with you.
Kindest regards,
Toni G.
VP, Customer Commitment
They were supposed to email me over all…
They were supposed to email me over all my information and I still have not received it like what’s going on
26 November 2025
Reply from iCruise.com
Dear Ms. Jordan,
Thank you for your feedback. We apologize for any confusion regarding your invoice. We sent it the same day as your booking and have also resent it today. We want to ensure you receive all necessary information, so we will reach out shortly to see if we can assist you further. Your satisfaction is important to us!
Kind regards,
Toni G
VP, Customer Commitment
iCruise agent untrustworthy!
We booked a transatlantic cruise in October 2025, placing refundable deposits of $1000 for Royal Caribbean and $499 for travel insurance.
Found out a week later that my husband was now scheduled for a long awaited knee surgery during the same time.
I called the same agent to cancel, he acknowledged the refundability of our deposits and advised he'd process our request.
I followed up our phone call with an email acknowledgment too.
Fast forward, over the next few weeks not only did he not process our refund, but would no longer reply to my emails. Any attempts to talk to a 'supervisor' are thwarted by other agents telling you 'let them help you' where nothing gets done.
Ended up having to dispute the charges with Bank of America (our Visa card issuer), that we just recently received our deposits credited back to our account.
It is our opinion that this company is NOT to be trusted, as our first time dealing with them was nothing short of a total disappointment. Avoid at all costs!
9 October 2025
Unprompted review
Reply from iCruise.com
Dear Greg,
Thank you for your feedback and for bringing your concerns to our attention. We sincerely apologize for the frustration you've experienced with your cancellation and the delays in communication.
Our records show that we received your cancellation notice on November 1, and both the cruise line and the insurance provider have confirmed that they will issue your refunds. Please understand that we rely on these travel providers to complete the refund process, and we are glad to hear that you have now received both refunds.
We regret that you were unable to speak with a supervisor during your attempts to resolve this issue. This is not the experience we want for our customers. We would be more than happy to reach out to discuss the matter further and identify ways to improve our process.
We look forward to speaking with you, and we appreciate your understanding.
Kindest regards,
Toni G.
VP, Customer Commitment
Reply from iCruise.com
Dear Pamela,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
Reply from iCruise.com
Dear David,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
Reservations on website doesn't work
Reservations on website doesn't work, they force you to make it by phone trying to sell more services.
31 October 2025
Reply from iCruise.com
Dear Raul,
Thank you for your feedback, and we’re truly sorry to hear about the issues you experienced with booking via our website. As an online travel agency, your experience is very important to us. We will be reaching out to you soon to determine what the issue is so we can address it and ensure our website is working properly. We appreciate your input and thank you for helping us improve!
Kindest regards,
Toni G.
VP, Customer Commitment
great info and assistance
23 October 2025
Reply from iCruise.com
Dear Anthony,
Thank you so much for your kind words! It truly made my Friday morning brighter to start the day with such a positive review. It’s always wonderful to hear that our efforts to provide great info and assistance are appreciated. Your support means a lot to us, and we look forward to continuing to serve you!
Have a fantastic day!
Kind regards,
Toni G.
VP, Customer Commitment
There was a payment issue a few weeks…
There was a payment issue a few weeks ago but an Aisan CS 小潔 came to help! She was quite nice and helpful.
8 October 2025
Unprompted review
Reply from iCruise.com
Dear Sophy,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
Professional and friendly
Elle was very clear and provided all the information needed. Professional and friendly.
6 October 2025
Reply from iCruise.com
Dear Customer,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.