iCowHide UK Reviews 1,000

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, including rugs, bags, and accessories, often noting their beauty and how well they match descriptions. Many consumers appreciate the quick delivery service and the overall ease of the ordering process, highlighting good communication throughout. However, some customers experienced issues with their orders, such as receiving incorrect items or products that differed in color from their expectations. A few people also mentioned problems with delivery, including delayed shipments or items being left in unsecured locations. There were also occasional reports of difficulties with the return process, with some reviewers struggling to obtain return labels or receive timely responses regarding their returns.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the high quality of items like... See more

Quality

Consumers find quality to be positive, with many praising the high standard of products like cowhides,... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the quick delivery, clear... See more

Order

Clients share ambiguous opinions on order experiences. Many reviewers praise the easy ordering process,... See more

Return policy

People report ambiguous experiences with the return policy. While some customers found the return process... See more

Based on these reviews

Rated 4 out of 5 stars

I bought the Sexto new Zealand sheepskin in Oyster. It was beautiful, but the colour wasn't what I expected, ( more brown than Oyster). I understand the colours can vary, but unfortunately it didn't l... See more

Rated 4 out of 5 stars

I ordered a large rug , small rug and cushion cover to go in my bedroom, I would have given 5 stars as they were all gorgeous pieces. The only problem I had is the large rug was a different shade to... See more

Rated 4 out of 5 stars

Edit After some confusion with no receipt of emails my hat arrived along with an apology from the company. I love the hat and it’s great quality. I ordered a hat on 14th August, with expe... See more

Company replied

Rated 5 out of 5 stars

I’ve now had 5 pieces from cowhide, 3 large cow hides and 2 sheepskins. All have been bought individually. All have been superb quality, fast delivery and excellent customer service. I’m sure I will b... See more


Company details

  1. Rug Store
  2. Carpet Store
  3. Furniture Store

Written by the company

UK's best online cowhide and sheepskin shop. We are an international brand with branch offices in UK, US, Canada, EU, and Australia. We have two decades of experience in rugs and floor covering businesses. Our Inventory is in London and we will usually ship within 48 business hours from the time the order is placed. We work directly with manufacturers in South America and that enables us to offer the best products at best prices. We also sell handcrafted bags, cushions, hats and other accessories, all made from genuine cowhide leather or sheepskin.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent product

Excellent product. First class service.Quick delivery. Wouldn’t shop anywhere else. The product ie skins are second to none.
Thank you for your products
Christine Smith

27 March 2026
Rated 5 out of 5 stars

Such a beautiful product

Such a beautiful product!
It was shipped securely and was exactly as described. When I had a query and needed support, it was dealt with very promptly and resolved. Would definitely recommend

17 March 2026
Rated 3 out of 5 stars

Lovely rugs but very slow response from company regarding a refund.

Lovely rugs, ordered 2 and sent the one back as it didn’t suit my one room. Have emailed 3 times and received no response, finally after a week have had an email which is asking which rug I returned? Odd as the company sent me the return label ( have proof of postage) and am disappointed that despite emailing to confirm which rug I returned am still waiting to hear back ?

20 March 2026
Unprompted review
iCowHide UK logo

Reply from iCowHide UK

Dear Jayne, we process returns once a week. Yours has been inspected and processed already. Thanks for your purchase.

Rated 2 out of 5 stars

Beautiful bag, dreadful customer service

Absolutely beautiful bag. Have had many compliments, but the long strap clasp broke very shortly after it was received. Customer services said they can’t replace it because there are none in stock- they are still selling the exact bag online! Really poor “customer service”, especially considering the price of the bag. Won’t be returning & will advise others not to purchase from here too.

16 March 2026
Unprompted review
iCowHide UK logo

Reply from iCowHide UK

Dear Laura, the coral colour of our Milano bag is out of stock and we cannot replace your broken clasp months after the purchase, even if we wanted to. We have already emailed with another offer to resolve this.

Rated 5 out of 5 stars

The products are very high quality

The products are very high quality, I have had 3 of the cowhides and 3 sheepskins and all have been really lovely. Delivery is always quick and service is great. I would definitely use again - probably for cushions next time 😍😍

17 December 2025
Unprompted review
Rated 5 out of 5 stars

I bought the double sheepskins for…

I bought the double sheepskins for placing over my dining room chairs, for our New Year's "Winter Wonderland" celebration dinner. They looked so fabulous and I've loved them so much - I've left them on! It's now March and I think it's time to retire them for the spring and summer sadly, but they will be out again towards Christmas. These are excellent quality. They came quickly, were well packed and I've had no issues.

22 March 2026
Unprompted review
Rated 5 out of 5 stars

Superb product excellent customer service

I have bought two bags and highly recommend this company. I had a small issue with delivery (actually it was at my end) and their customer service team were on it within the hour. They made sure it wasn’t their issue and were exceptionally thorough and professional!
Their bags are lovely and have a high standard of trims ( zips, eyelets etc) as opposed to some fairly’ priced brands who use cheap trims and accessories!
Highly recommend them.

5 February 2026
Unprompted review

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