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Do yourself a favour and don't order anything from ICON. Amsterdam. This company is scamming you, not refunding your money after returning the goods to them. The support is the worst I've ever been in touch with. I really don't understand how you could act like this. Not trustworthy at all!
To be avoided dishonest website! After a first order where everything went smoothly, I placed an order for 4 pants and upon arrival, I realized that the new pants I ordered were not the same size at all (even though they were supposed to be identical to the first order). I requested a return and replacement, but despite several follow-ups, no one has responded to me and I am stuck with 4 pants that are still new and unusable because they are the wrong size. This is nothing short of a scam!
If I could give Zero I would
The returns process with ICON is an absolute joke!
I requested to return a pair of trousers back in November and this is still ongoing
After 4 weeks, ICON finally agreed to provide me with a voucher instead of cash refund, I thought we had made some progress - I was wrong
After posting my return and chasing and chasing on email, using the same long email chain ICON have responded to many times, today I received a response asking for the details for my return. This was the last straw and is a complete joke. I have provided the order number, shipping confirmation for return and tracking number and reference.
If you are considering buying from ICON go elsewhere, they do not care about their customers at all!
Absolute scam - Cheap products that claim to come from Amsterdam. They are in fact in Belgium. Does that matter, not until you have to send your purchase back it doesn't. Tried to send some cheap, tatty, poorly sewn trousers back to their returns address (very expensive back to Belgium) only for them to refuse the parcel and sent back. Tried customer services via several means and they were extremely evasive. Avoid this company like the plague. They should not be able to operate as their returns policy is non-existent and theirs products cheap and nasty.
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