Been using ICLINIQ for 7 years. Good place to get initial or second opinions at reasonable rates. Only problem, the doctors you choose from the drop down list are rarely available. If you pos... See more
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Review summary
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Been using ICLINIQ for 7 years. Good place to get initial or second opinions at reasonable rates. Only problem, the doctors you choose from the drop down list are rarely available. If you post q... See more
Company replied
They responses quickly
Company replied
My experience was fine. I thought the doctor was very nice and he gave me very very thorough explanations. Not just one or two paragraph answer, but a whole page of possibilities and recommend. It sai... See more
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Company details
Written by the company
iCliniq is a trusted health decisions platform that helps people to understand and solve their health issues by providing personalized medical insights, AI-powered health assistants, symptom checkers, and a vibrant online community. As a go-to platform for trusted health information, iCliniq excels at addressing complex health concerns while fostering informed decision-making for both patients and physicians. For over 12 years, iCliniq has been top-rated by Parade and Insider, trusted by over 100 million patients and 4,500+ physicians across 80+ specialties in 190+ countries.
Contact info
41 Madison Avenue - 31st Floor, 10010, New York City, United States
- +1 844-432-0202
- icliniq@icliniq.com
- icliniq.com
4.4
Excellent
621 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from iCliniq
Thank you so much for your wonderful feedback.
We’re happy to hear that you felt supported and received a quick response.
Your appreciation means a lot to us and Your kind words mean a lot to us and encourage our team to continue delivering the best support possible.
Reply from iCliniq
Thank you for sharing your feedback. We understand that prompt responses are crucial, and we always strive to ensure our users receive timely and high-quality medical insights.
Typically, doctors respond as soon as they see a query, with an average response time of 4–8 hours. In your case, the doctor was able to address your initial paid query within 5 minutes and your follow-up query within 35 minutes. We aim to provide responses as quickly as possible while ensuring accuracy and thoroughness in every case.
We truly appreciate your patience and understanding.
Reply from iCliniq
Thank you for sharing your feedback. We would like to clarify that we offer a first free query for all new users, along with a free follow-up query for paid consultations to ensure our patients receive the guidance they need.
Patient satisfaction is our top priority, and we always strive to provide thorough and reliable medical advice. We truly value your comments and we are always here to assist you in the best possible way for your understanding.
If you have any concerns or require further assistance, please feel free to reach out to us.
Reply from iCliniq
Thank you for your wonderful feedback! We’re so pleased that our service met your expectations. Your support motivates us to keep improving and delivering the best experience.
Reply from iCliniq
Thank you for your glowing feedback!
We are absolutely thrilled to hear that you had such a positive experience. Your appreciation motivates us to continue delivering compassionate, high-quality service with every interaction.
Your trust means the world to us, and we remain committed to supporting your health journey with the utmost care and dedication.
Wishing you continued health and well-being!
Thank you, so much
I’m so extremely happy I was able to talk about my history and go into depth about what symptoms and struggles I’ve been facing with my health issues without being limited. The advice I was given was long and descriptive & he made sure to mention my history making it personal & empathetic! I was so glad I was able to have my health anxiety calmed…especially since I’m struggling with not much money & no insurance. With that being said - it was professional, quick, easy, fast, & reliable advice! :)
10 February 2025
Reply from iCliniq
Thank you for your heartfelt feedback! We’re delighted to hear that you had a positive experience and felt supported. Your kind words inspire us to continue providing compassionate and reliable service.
We truly appreciate your trust in us Wishing you good health and well-being!
Knowledgeable and experienced doctors!
This app helped me to get in touch with Dr. Right away.
1 February 2025
Reply from iCliniq
Thank you for your wonderful feedback! We truly appreciate your kind words. We are delighted to hear that you found our platform helpful in connecting with knowledgeable and experienced doctors. Thank you for choosing iCliniq.
Reply from iCliniq
Hi, We are sorry for the way you feel,
We are here to help you 24/7,
Your first free query had been answered by Dr.Anuj Gupta,
IF you are unsatisified with the answer, Kindly let us know we will get back to you with a better solution, Else kindly let us know the difficulty you faced, We are happy to help you with.
Reply from iCliniq
We're thrilled to hear that the doctor was able to provide you with a detailed, polite, and empathetic response.
Your feedback means a lot to us and motivates us to continue delivering excellent service. If there’s anything more we can do for you or if you have further suggestions, please don't hesitate to reach out.
Thank you for choosing iCliniq – we look forward to assisting you again in the future!
The doctor’s response was very…
The doctor’s response was very compassionate and well thought out and thorough.
12 December 2024
Reply from iCliniq
We're happy to see that you had a 5-Star experience at iCliniq. Thanks for taking the time to share your feedback with us. We’d love to continue providing great service to awesome users like you. Thanks again!
It was easy
It was easy, had a question that could asking by going to the GP or hospital but the time would have been too long and more expensive.
Thank you
8 December 2024
Reply from iCliniq
We truly appreciate the opportunity to serve amazing users like you! Your support means the world to us, and it makes a big difference when our valued users share their experiences. Thank you for choosing iCliniq!
I didn't like Short answer without more…
I didn't like Short answer without more explication and i cant ask more than 1 free question
30 November 2024
Reply from iCliniq
Dear User,
We’re sorry to hear that your experience didn’t meet your expectations. To assist you better, we need more details about the issue. Unfortunately, we couldn’t locate your profile without your registered email address.
Kindly report the problem by emailing us at icliniq@icliniq.com from your registered email ID. This will allow us to connect with you and work on resolving the issue promptly.
Your satisfaction is our priority, and we’re committed to addressing any concerns you may have. Thank you for your understanding.
Best regards,
Team - iCliniq
The empathetic doctor
I felt like I was in the same room as the doctor, I loved how he respectfully pointed out my ailments and possible solution. In all, he was kind and experienced in his reply.
30 November 2024
Reply from iCliniq
Thank you for your feedback. We're glad to hear that you found our service helpful and that we were able to provide it to you. Your support and feedback motivate us to strive for excellence and consistently deliver outstanding service to our wonderful users, just like you. Thank you once again for your kind words!
Truly helpful
Really helpfull for our serious concerns and tensions regarding any particular situations or certain issues with our health.
The doctors provide a good guidance by proper replies and information.
5 December 2024
Reply from iCliniq
Thank you so much for your kind words! We're delighted to hear that you found the guidance and information helpful. Providing accurate and thoughtful responses to address your concerns is our top priority. Your feedback inspires us to continue delivering the best support possible. Wishing you good health always!
Fast and detailed response
I have been provided with a fast and detailed response which provided much needed comfort prior to my scheduled doctor's appointment.
22 November 2024
Reply from iCliniq
We are happy you are satisfied with the quality of our service. We really appreciate you taking the time to share your experience with us. We’d love to continue providing great service to awesome users like you. Thank you for choosing iCliniq.
Quick response and help advice.
21 November 2024
Reply from iCliniq
It is delightful to hear such positive words, and it’s always a pleasure to serve our users. Thank you for choosing iCliniq.
Dr's response is quick but short
Dr's response is quick but short , not provided a detailed answer.
19 November 2024
Reply from iCliniq
Dear User,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience this may have caused. Your concerns are very important to us.
We have forwarded your feedback to the moderation team. The team will review the question and answer for quality and provide you with a good solution as soon as possible.
If you need further assistance, please feel free to contact iCliniq support at icliniq@icliniq.com. We are always here to help our users.
Thank you, and have a wonderful day!
A quick response before approaching…
A quick response before approaching other resources.
17 November 2024
Reply from iCliniq
We are happy you are satisfied with the quality of our service. It means a lot! Thank you for choosing iCliniq. We are so thankful to have an outstanding user like you.
Ty alot for aid and saving me the time…
Ty alot for aid and saving me the time and effort and money of going to a doctor.
4 November 2024
Reply from iCliniq
Thanks for taking the time to rate us. It really helps us to keep going and deliver the best :) We’d love to continue providing great service to awesome users like you. Thanks again!
Great service with professional…
Great service with professional assistance whenever you need it and wherever you are, very convenient, quick, clear explanation to the question or questions you ask, it’s great way to get professional advice about your health problems or concerns, I highly recommend IClinq to everyone who needs some clarification or better understanding of diagnosis and/or treatments.
Thank you Doctor Hassan and Team at ICliniq
6 November 2024
Unprompted review
Reply from iCliniq
Thank you for your feedback. We're glad to hear that you found our service helpful and that we were able to provide it to you. Your support and feedback motivate us to strive for excellence and consistently deliver outstanding service to our wonderful users, just like you. Thank you once again for your kind words!
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