Been using ICLINIQ for 7 years. Good place to get initial or second opinions at reasonable rates. Only problem, the doctors you choose from the drop down list are rarely available. If you pos... See more
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Review summary
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Been using ICLINIQ for 7 years. Good place to get initial or second opinions at reasonable rates. Only problem, the doctors you choose from the drop down list are rarely available. If you post q... See more
Company replied
They responses quickly
Company replied
My experience was fine. I thought the doctor was very nice and he gave me very very thorough explanations. Not just one or two paragraph answer, but a whole page of possibilities and recommend. It sai... See more
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Company details
Written by the company
iCliniq is a trusted health decisions platform that helps people to understand and solve their health issues by providing personalized medical insights, AI-powered health assistants, symptom checkers, and a vibrant online community. As a go-to platform for trusted health information, iCliniq excels at addressing complex health concerns while fostering informed decision-making for both patients and physicians. For over 12 years, iCliniq has been top-rated by Parade and Insider, trusted by over 100 million patients and 4,500+ physicians across 80+ specialties in 190+ countries.
Contact info
41 Madison Avenue - 31st Floor, 10010, New York City, United States
- +1 844-432-0202
- icliniq@icliniq.com
- icliniq.com
4.4
Excellent
621 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from iCliniq
It is delightful to hear such positive words, and it’s always a pleasure to serve our users. Thank you for choosing iCliniq.
Reply from iCliniq
Thanks for taking out time to rate us. It really helps us to keep going and delivering the best :) We’d love to continue providing great service to awesome users like you. Thank you again!
I was sceptical about the authenticity…
I was sceptical about the authenticity of online free Dr advice, but icliniq is abdolutely there was a Quick response to query and relevant to the concer I had .
9 August 2023
Reply from iCliniq
We are happy you are satisfied with the quality of our service. We really appreciate you taking the time to share your experience with us. We’d love to continue providing great service to awesome users like you. Thank you for choosing iCliniq.
Great service and very fast service.
8 August 2023
Reply from iCliniq
We are happy you are satisfied with the quality of our service. It means a lot! Thank you for choosing iCliniq, we are so thankful for an outstanding user like you.
copy and paste answer
I waited 24 hours for a copy and paste from google, stating some common knowledge. There was no attempt to answer my question. I replied straight away asking if the doctor could give me an answer to my question with the information that I had given him and 24 hours later I still haven’t had a response. I would like my money back.
EDIT- still no response and nothing has been resolved from contacting your customer service via the email you provided. I would just like a refund.
Complete waste of time and money!
8 August 2023
Unprompted review
Reply from iCliniq
Dear User, we are extremely sorry for the inconvenience. To help you with this, we would like to know your feedback in detail. Since we don't have your registered email address, we couldn't map your profile. Kindly write to us at icliniq@icliniq.com from your registered email ID. This will help us to provide you best possible assistance promptly.
Dear User, once again, we’re sorry your experience didn’t match your expectations. As you are not satisfied with the Doctor's answer, our moderation team reviewed and decided to process a refund. Your service has been cancelled and the refund has been initiated. Thank you for your patience. Don't hesitate to reach out to us for any further assistance. We are always looking to help our users. Have an awesome day.
Beware
Beware! I went with the 50 hours package of answers. go to their site and it specifically says 50 hours of unlimited questions and your first chat is free. I asked a two part question and the first part was answered incorrectly (my doctor said the answer was not medically right) and the second part I wasn't getting a response to so I waited and waited and waited. Eventually I contacted the company and was told "He will answer all your queries within that 50 hours of time frame," This is such a rip off. Just answers lets you do unlimited questions for just $39 a month and this one in essence allows you one question by one of their doctors in that time frame. This is not free for my first chat nor is it unlimited based on that response. I asked for my money back from this India based company 4 times now and I keep getting that they are reviewing it and nothing happens. I am contacting the FCC next as this appears to be false advertising over the Internet.
8 August 2023
Unprompted review
Reply from iCliniq
Dear User, we’re sorry your experience didn’t match your expectations. We will definitely check and take the necessary steps. Your problem needs a more detailed examination. Since we do not have your registered email address, can you please write to us at icliniq@icliniq.com from your registered email ID. This will help us to provide you with the best possible assistance promptly. We are always happy to help our users. We look forward to your email.
Reply from iCliniq
Dear User, we are extremely sorry for the inconvenience. To help you with this, could you please share your contact details with us on icliniq@icliniq.com so that we can get in touch with you and resolve the issue.
It was fantastic because they tell me…
It was fantastic because they tell me all problems which is on me
7 July 2023
Reply from iCliniq
Thanks for your wonderful feedback and support. We’d love to continue providing great service to awesome users like you. Thank you for choosing iCliniq.
Better explanation needed
Doctor should give a brief explanation about what's the cause of patient's illness and then state do's and don'ts...
9 July 2023
Reply from iCliniq
Hi, thank you for sharing your feedback. We sincerely apologize for any inconvenience caused. Rest assured, we will thoroughly investigate the matter and take the necessary steps to prevent a recurrence of this situation. Since we do not have your registered email address on file, we kindly request that you report the issue to our support team at icliniq@icliniq.com from your registered email ID. By doing so, we will be able to promptly reach out to you and resolve the matter to your satisfaction. Please don't hesitate to contact us; we are always eager to assist our users.
Found experienced doctors and easy to…
Found experienced doctors and easy to use, getting proper response and treatment advice.
8 July 2023
Reply from iCliniq
Thanks for your trust, we count ourselves lucky for users like you. We’d love to continue providing great service to awesome users like you. Thanks again!
I wasn’t expecting that extraordinary services but iCliniq delivers beyond expectations.
My experience with iCliniq was extraordinary . I really appreciate the service they are providing to their clients.
Customer Service 5 ⭐️
Guidelines 5 ⭐️
Response rate 5 ⭐️
Listening and Communication 5 ⭐️
Thanks iCliniq, Keep up the Good work 💯
8 July 2023
Unprompted review
Reply from iCliniq
Wow! It sounds like you had a good time with us. Thanks for taking the time to share your feedback with us. It means so much when our best users share their experiences. I'm glad we were able to meet your expectations! We’d love to continue providing great service to awesome users like you. Thank you once again!
Quick response
29 June 2023
Reply from iCliniq
Thanks for taking out time to rate us. It really helps us to keep going and delivering the best :)
I got a thorough answer to my first…
I got a thorough answer to my first query, then I was able to reply with an additional question and received a reply to that. Anything further would’ve required another $49. There was a $1.47 foreign POS charge in my account so just beware that this is a foreign service. Otherwise the information was helpful and shed some light on issues I hasn’t considered before but will take to my PCP.
30 June 2023
Reply from iCliniq
Thank you for your feedback. We're glad to hear that you found our service helpful and that we were able to provide you with thorough answers to your initial query as well as your additional question. We apologize for any confusion regarding the pricing structure. we have multiple products with different pricing plans. Please check the site or contact the support team to find which plan fits you best. We will make sure you provide a cost-effective solution.
Specialist point of view.
It is the specialist professional answer that made my experience great. This company is doing well because it helps a lot of patients who are anxious and confused that need to be guided professionally.
12 June 2023
Reply from iCliniq
We are happy you are satisfied with the quality of our service. It means a lot! Thank you for choosing iCliniq, we are so thankful for an outstanding user like you. We’d love to continue providing great service to awesome users like you. Thanks again!
I was upset and scared and wanted a…
I was upset and scared and wanted a second opinion from a doctor. i found this site . I asked my question here and within 24 hrs I i got a rply from doctor.
12 June 2023
Reply from iCliniq
We're happy to see that you had a 5-Star experience at iCliniq. Thanks for your wonderful feedback and support. We’d love to continue providing great service to awesome users like you. Thanks again!
Doctors are quick to respond
11 June 2023
Reply from iCliniq
It is delightful to hear such positive words, and it’s always a pleasure to serve our users. Thank you for choosing iCliniq.
Quick response
3 June 2023
Reply from iCliniq
We are happy you are satisfied with the quality of our service. It means a lot! Thank you for choosing iCliniq, we are so thankful for an outstanding user like you.
I'd give them 0 but I can't the Dr was…
I'd give them 0 but I can't the Dr was copying and pasting information off the internet. They are not real drs if you search what they reply with you'll find word for word on the internet this is unacceptable and you pay for some person who isn't even a dr to copy and past a answer to a question, and what he sent me wasn't even correct information!
17 June 2023
Unprompted review
Reply from iCliniq
Dear User, we’re sorry your experience didn’t match your expectations. Your problem needs a more detailed examination. As we don't have your registered email address, we request you to report the issue to the support team at icliniq@icliniq.com from your registered email Id so that we can get in touch with you and resolve the issue. Don't hesitate to reach out to us. We are always looking to help our users.
Doctor replied very quickly and…
Doctor replied very quickly and answered all queries. Admittedly I expected more details but at least all questions were answered. Customer care was fast as well due to a payment issue. This service is ideal to get a second opinion or get quick answers for any doubts regarding your condition. You can get answers from Google yes, but at least from iclinq you are asking a real doctor. However although I uploaded all reports etc.. the doctor did not comment anything about them.
11 June 2023
Reply from iCliniq
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for users like you. We’d love to continue providing great service to awesome users like you. Thanks again! In case of any assistance, please do not hesitate to contact our support team at icliniq@icliniq.com, as we are always happy to assist you with anything you need.
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