I've had problems with getting my order delivered. But it wasn't their fault. They were very responsive to my emails, and replaced the original order, that had been lost. Unfortunately, when I did... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After placing my order, I received an order confirmation, but no more communication about order status after that. No notice that it was shipped or delivered. No ability to track package. As it was d... See more
Excellent products at great prices. I've been ising these Pur Plus filters in the Pur Pitcher for quite a while. They seem to do a much better job of filtering water than any other that we've tried... See more
Tried to buy fridge water filters from my normal company. They said they don't carry those filters anymore. What luck!! ICEPURE not only had the filter in the size I needed but I was able to get... See more
Company details
Written by the company
Founded in 2014, ICEPURE aims to transform residential plumbing systems and make high-quality, filtered water accessible in homes across America. Using cutting-edge reverse osmosis technology and contaminant-removing filters, our water purification solutions are 100x more effective than simple pitchers or faucet attachments. We develop user-friendly yet technologically sophisticated products, with conveniences like tankless machines, low-maintenance filters, and monitoring apps. With ongoing R&D focused on the next generation of water safety and environmental health, ICEPURE is paving the way for smarter homes and a sustainable future.
Contact info
3717 San Gabrlel RIver Pkwy, 90660, Pico Rivera, United States
- service@icepurefilter.com
- icepurefilter.com
4.1
Great
425 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 62% of negative reviews
Typically replies within 1 week
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Filter was delivered very fast and fit…
Filter was delivered very fast and fit perfectly.
16 June 2026
I have not received it yet how can I…
I have not received it yet how can I rate something that I have not got
16 June 2026
Reply from ICEPURE
We’re very sorry for the delay and understand your frustration.
The item you ordered is currently a pre-sale product, so shipping has taken longer than usual. We sincerely apologize for the wait and appreciate your patience.
Great service
Item was express shipped however wrong item sent. Customer service promptly corrected the issue and had the correct unit delivered pronto. Very happy.
12 June 2026
Dependable that it will fit and be easy…
Dependable that it will fit and be easy to install.
And delivery was quick. What else would you want?
3 June 2026
Could not get service support when…
Could not get service support when trying to order; no phone, no chat; email never responded
3 June 2026
Reply from ICEPURE
We sincerely apologize for the inconvenience and the difficulty you experienced reaching our support team.
We have forwarded your case to our customer service team, and they will contact you via email as soon as possible to assist you.
Thank you for your patience and understanding
Icepure is a Great product
Icepure is a quality company with great customer service. My unit works great. My wife and kids love the hot, cold water options. Ice is always on demand. The hot water comes out at about 165 degrees farenheight. I use it to sterilize the babys binky quickly when she drops it on the floor. My daughter is 11 and makes her own ramen with the hot water. My son loves ice in his sweet tea. The crushed option is also a hit. Thank you
16 June 2026
Unprompted review
Fixed our LG fridge issue
Fixed our LG fridge issue, I could finally install the water filter in the fridge.
3 June 2026
Missed delivery
My delivery of refrigerator filters was originally promised for 2 days ago. They didn't show up and I got no messages nor explanations as to why. Now after digging, I find out that they are in Connecticut, and the message says the new arrival date will be updated "soon". This is pretty poor customer service.
P.S. Icepure hopped right onto my issue and my filters were delivered the very next day, they also contacted me personally and worked to make everything right. The filters were packaged well and work perfectly. I apologize for jumping the gun and am changing my review to 5 stars. I will definitely order from Icepure again. Thank you, Icepure.
1 June 2026
Clear communication about where my…
Clear communication about where my order was in the process
28 May 2026
Great filter
Easy to install. Whirlpool sent me the wrong filters. These icepure filters were correct.
19 May 2026
Great filters
Best price I could find and used before so I know they are good for clean clear good tasting water.
25 May 2026
The tool did not work at all
The tool did not work at all. Did not turn the inside filter tool after several tries.
14 May 2026
Reply from ICEPURE
We’re very sorry to hear that the tool did not work as expected. We understand how frustrating that must be.
Our customer service team will reach out to you shortly to better understand the issue and help find a solution. We appreciate your feedback and the opportunity to make this right.
Found what I required and was…
Found what I required and was shipped/received very promptly
5 May 2026
Unprompted review
So far company has been good
So far company has been good. But the ice chipper only worked for 2 days.
8 May 2026
YD-ZB001 no longer working properly after 1 year
I purchased the YD-ZB001 water cooler/ice maker unit a year ago and unfortunately, it is no longer working properly. The water cooler is no longer producing cold water, and the ice maker has also stopped making ice.
We've really enjoyed the product up until this issue. I was in contact with Iris at service@icepurefilter but for some reason the communication stopped. Please help!
1 February 2026
Unprompted review
Reply from ICEPURE
We’re very sorry to hear about the issue with your YD-ZB001 unit and for the interruption in communication.
I have already helped follow up on your case, and our customer support team will contact you via email as soon as possible to help resolve the problem.
Thank you for your patience and understanding.
Don't do it
Product arrived with ice maker not functioning. Cooler leaks as soon as the ice button is hit. No response from. Customer service emails after sending questions.
11 May 2026
Reply from ICEPURE
We sincerely apologize for the inconvenience and frustration caused. This is definitely not the experience we want for our customers.
Our customer support team will contact you immediately to help resolve the issue with your ice maker. Thank you for your patience, and we truly appreciate the opportunity to make this right.
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