Arrived neatly on time and neatly packaged. Each ice pack packed separately with all the instructions on each package. Clear and precise directions for their usage. Easy to use and with safety in mind... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Always my go to for heat/ice packs, has been for many years. Good quality, great range, reliable company, packed well, delivered fairly quickly. Never had issues. Would recommend.
Company replied
I have only recently found this Company, but I am so glad i have! The range they have is amazing, I am now using the cooling patch which comes in a pack of 4! They are brilliant and a reasonable price... See more
Company replied
Excellent customer service during the purchase no issues Bought this product following knee replacement surgery the previous week on the recommendation of the hospital physio. Choose the elect... See more
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Company details
- Physiotherapy Equipment Supplier
- First Aid Station
- Massage Therapist
- Medical Supply Store
- Sports Massage Therapist
About Icepacks4less
Written by the company
IcePacks4Less
Written by the company
- UK's leading specialist in hot and cold therapy products.
- Their extensive range provide a wide array of instant and reusable treatment solutions for bumps, bruises, strains and sprains as well as being useful in a number of other day to day applications.
IcePacks4Less
FREE Fast Delivery on orders over £65 made before 4.30pm.
Orders received after 4:30pm Friday and over the weekend will be despatched on Monday or the next working day for Bank Holidays. Deliveries to some remote home addresses and/or regions may take up to 5 days.
Contact info
1st Floor Fleetsbridge House, Fleets Corner Business Park, Nuffield Road, BH17 0LA, Poole, United Kingdom
- 0808 2810 238
- sales@icepacks4less.co.uk
- icepacks4less.co.uk
4.9
Excellent
442 reviews
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Superb customer service
Superb customer service. No quibble, replaxement part sent out immediately and old part returned freepost
4 November 2025
Reply from Icepacks4less
Thank you for your fantastic review, Janene. We’re so pleased to hear you were happy with the customer service you received and that the replacement part was sent out quickly and easily.
We really appreciate your kind feedback and are glad we could resolve the issue promptly for you.
Kind Regards,
IcePacks4Less Customer Service Team
Reply from Icepacks4less
Thank you so much for your review, Carolyn! We’re delighted to hear that your order arrived quickly and that you were pleased with our products and service.
Kind Regards,
IcePacks4Less Customer Service Team
Great item which arrived quickly.
13 October 2025
Reply from Icepacks4less
We’re so happy you had a great experience. Thanks for sharing your feedback, Sue!
Kind Regards,
IcePacks4Less Customer Service Team
Easy to order on line had text when…
Easy to order on line had text when being delivered delivered on time.
In the first aid bag ready incase need treatment for injurys
23 September 2025
Reply from Icepacks4less
Wonderful news! We’re thrilled you’re enjoying your purchase – thanks again, Richard, for this cracking review. We hope to see you again soon.
Kind regards,
IcePacks4Less Customer Service Team
Reply from Icepacks4less
It's our pleasure! Glad you had a great experience, Gaz. We hope to see you again soon.
Kind regards,
IcePacks4Less Customer Service Team
Muscle relief
Not used ice packs for a while, always have what I wanted, great website, price and delivery
10 September 2025
Reply from Icepacks4less
That's what we love to hear! We really appreciate your comments about the quality – thank you, Morris.
Kind regards,
IcePacks4Less Customer Service Team
Quick delivery
9 September 2025
Reply from Icepacks4less
Great to hear you had a smooth and reliable delivery – thank you, Keser. We hope to see you again soon.
Kind regards,
IcePacks4Less Customer Service Team
Communication was excellent throughout…
Communication was excellent throughout the process. One downside DX do not let you chose a delivery time. You need to ensure your home all day until they send you an email on the day to explain the time of delivery. I would have liked to chose my delivery time.
1 September 2025
Reply from Icepacks4less
Wonderful to hear our service impressed you – thanks for supporting us! Yes, it is a shame that the courier doesn't provide time slots; however, we are glad it arrived swiftly and on time. We hope to see you again soon.
Kind regards,
IcePacks4Less Customer Service Team
Satisfied customer.Service and product excellent
Service and product excellent. I can find no fault.
15 August 2025
Reply from Icepacks4less
Thanks for recognising the team’s effort – we’ll be sure to share your comments with them, Cliff.
Kind regards,
IcePacks4Less Customer Service Team
Great products & price.
Easy to navigate website. Items exactly as described on the website. Great price and product and very swift delivery. Would recommend.
13 August 2025
Reply from Icepacks4less
Super stuff! Your comments on our great service and how quickly everything was handled mean a lot – thank you, Pasqualina.
Kind regards,
IcePacks4Less Customer Service Team
Good price
Good price, efficient service. Overall excellent experience. Would definitely use again.
4 August 2025
Reply from Icepacks4less
Thanks for highlighting our great service - we work hard to keep it that way! We hope to see you again soon, Alex.
Kind regards,
IcePacks4Less Customer Service Team
very good company
I have ordered from icepacks4less before, so had no hesitation in ordering again. My delivery came very quickly, good company to deal with and no problems at all.
31 July 2025
Reply from Icepacks4less
Thank you for recognising our efforts – we’ll pass your kind words on to the team. Hope to see you again soon, Marie.
Kind regards,
IcePacks4Less Customer Service Team
What I wanted was available at a…
What I wanted was available at a reasonable price and wsas delivered promptly
21 July 2025
Reply from Icepacks4less
Thank you for sharing your experience – we’re always here for you! We hope to see you again soon, Robert.
Kind regards,
IcePacks4Less Customer Service Team
Really good product and delivered very…
Really good product and delivered very quickly. Good price.
15 July 2025
Reply from Icepacks4less
Your kind review made our day – thanks for taking the time to share it. We hope to see you again, Les!
Kind regards,
IcePacks4Less Customer Service Team
The order was complete however
The order was complete however, it was due to arrive on Saturday but only delivered on the Monday.
11 July 2025
Reply from Icepacks4less
Thank you for this review, Christine. I've spoken to our sales team and they have advised that the carriage paid of £5.95 was dispatched on Friday for delivery on Monday.
This is the standard delivery time and but we are sorry if this was not made clear when you purchased from us.
We hope this doesn't effect your impression of us and we hope to see you again soon.
Kind regards,
IcePacks4Less Customer Service Team
Reply from Icepacks4less
Delighted to hear everything went so well. Thank you — we hope to see you again soon, Gary.
Kind Regards,
IcePacks4Less Customer Service Team
Efficient service and low price.
7 July 2025
Reply from Icepacks4less
Thanks for taking the time to leave such kind feedback. We’re glad we could help, and we hope to see you again soon, Ray.
Kind Regards,
IcePacks4Less Customer Service Team
Instant Ice packs review.
As advertised, good use by date, packed well. As good certainly buy from again.
4 July 2025
Reply from Icepacks4less
We really appreciate your kind words — thank you for being such a valued customer. Hope to see you again soon, David.
Kind Regards,
IcePacks4Less Customer Service Team
Reply from Icepacks4less
So glad you're happy with your purchase – thank you! We hope to see you again soon, Sharon.
Kind Regards,
IcePacks4Less Customer Service Team
The device is just as explained
The device is just as explained
Haven't used it yet as my knee operation has been cancelled
23 June 2025
Reply from Icepacks4less
Thank you for your review Kenneth. We're glad the device met your expectations and hope it proves useful if you do need to use it in the future. Hope to serve you again soon!
Kind Regards,
IcePacks4Less Customer Service Team
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