Icedrive Reviews 938

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 92 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the service, finding it a convenient and secure solution for storing various files, including photos, videos, and documents. The interface is often described as clean, modern, and easy to navigate across different devices, making the overall user experience smooth and efficient. People appreciate the excellent speeds for accessing files and the continuous development of new features that improve usability without overcomplicating the platform. However, some people mentioned significant issues with upload speeds, describing them as very slow and sometimes failing to complete, especially for large files or projects. There are also concerns regarding file management, such as difficulties with caching, missing files, or problems with automatic uploads and file sharing functionalities. Additionally, some users reported issues with the app's preview function for certain file types and occasional disconnections or random unmounting of the desktop drive.

What people talk about most

User experience

Users describe ambiguous interactions with user experience, with many praising the simple, modern, and clean... See more

Website

Consumers find the website experience to be ambiguous, with many reporting significant issues with login,... See more

Application

Clients share ambiguous opinions on the app, with some praising its features like the CNRYPTED Crypto folder... See more

Product

Customers had ambiguous experiences with the product, with some reviewers expressing extreme satisfaction and... See more

Service

People report ambiguous experiences with service, with some customers praising it as entirely sufficient,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I use Icedrive mainly to store photographs. The software is easy to use and the photos can be accessed quite quickly from different devices. However, there is a major issue with upload and caching. Up... See more

Rated 4 out of 5 stars

I have the lifetime 10Tb. I'm happy with this. Only the disconnection and dismount of the drive on my computer from time to time is not so nice. The Up and download speed is faster than Onedrive.

Company replied


Company details

  1. Cloud Storage Service

Written by the company

Next-Generation cloud storage with Icedrive. Get started right away with a massive 10GB free space.


Contact info

4.0

Great

TrustScore 4 out of 5

938 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 64% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Top-notch service

Top-notch service , my files are always available, no problem at all

5 January 2025
Unprompted review
Icedrive logo

Reply from Icedrive

Thanks for the 5 stars!

Rated 5 out of 5 stars

I love the way this hosting site works

I love the way this hosting site works. We had one issue in the beginning and I emailed them and they immediately fixed it and it’s been smooth sailing ever since.

5 January 2025
Unprompted review
Icedrive logo

Reply from Icedrive

Thank you Jen for the 5 star review!

Rated 3 out of 5 stars

One-way to Local

One-way to Local
In IceDrive 2.75 I could set up one sync "One way to local" and another "One way to cloud". This isn't in 3.x.

In my ticket #EURBQUVY you promised to "provide the feature you're looking for very soon". That was 4 months ago.

5 September 2024
Unprompted review
Icedrive logo

Reply from Icedrive

Thank you for your feedback. The new application now features a Live Sync system, which automatically detects and reflects changes both ways in real time, eliminating the need for scheduled one-way syncs.

That said, we understand the value of a "One-way to Local" option, and our development team may consider adding this feature in the future. We appreciate your patience and will share any updates as they become available.

Rated 5 out of 5 stars

Un excellent cloud

Un excellent cloud. Convivial, fiable, simple et au tarif très raisonnable. Je recommande!

5 January 2025
Unprompted review
Icedrive logo

Reply from Icedrive

Thanks for the 5 stars!

Rated 5 out of 5 stars

Works like a charm

I use IceDrive as a mounted cloud storage / virtual drive. I am absolutely happy with it and have nothing to complain about. I can always work whereever with whichever computer. I've been using IceDrive for a few years now. The few bugs that appeared have been taken care of. 👍

5 January 2025
Unprompted review
Icedrive logo

Reply from Icedrive

Thank you for the 5 star review Mareike! Happy we could meet your expectations!

Rated 5 out of 5 stars

Intuitive and easy to use

I use Icedrive to store my business advertising photos and much more. I find it easy to use and fulfils every storage need I have.

5 January 2025
Unprompted review
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Reply from Icedrive

Thanks for the 5 stars Alan!

Rated 5 out of 5 stars

Fast, affordable cloud backup solution

Perfect for what I use it for i.e. backup pictures and photos.

Very easy to use, fast and reliable at a very affordable price.

5 January 2025
Unprompted review
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Reply from Icedrive

Thanks for the 5 stars Delal, we're glad we could meet your expectations!

Rated 5 out of 5 stars

I like the app

I like the app. I've been using it for a few years and have had no problems.

5 January 2025
Unprompted review
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Reply from Icedrive

Thanks for the 5 star review Paul!

Rated 3 out of 5 stars

I think that this service is only…

I think that this service is only "good"

Well, my experiencie right now is good, but i really hate that you couldn't upgrade or overwrite your files. For example, if you have 10 files in a folder and after, you want to put 10 new files, you cannot copy the 20 whole files and upgrade or overwrite only the 10 new. I have a lot of university files that are constantly upgrading but i have to erase the whole folder to "upgrade" it. PLEASE fix it. That is important.

1 January 2025
Unprompted review
Icedrive logo

Reply from Icedrive

Hey Roberto,

Can you submit a ticket explaining this isse?

All of our apps support overwriting files just like you would expect and even maintain file versions

Kind regards,
Icedrive Support

Rated 1 out of 5 stars

I bought storage in December 2022

I bought storage in December 2022. The app for the iPhone hasn't worked for 2 years. I've already written to technical support several times but nothing has been done to fix it. The app is currently no longer available in the Apple Store. I can't recommend Icedrive.

5 January 2025
Unprompted review
Icedrive logo

Reply from Icedrive

Hi there,

While we agree the iOS app hasn't been getting enough attention, the issue recently has been due to our company move to Gibraltar, combined with the holiday season - causing the transfer to be delayed as there is backlogs at Apple HQ.

We have made a big update to the iOS app which addresses a whole host of reported issues - We are just waiting for our new business entity (IcePrivacy) to be accepted into the Apple Appstore. We hope this will be within a few weeks now the holiday period has subsided.

Kind regards,
Icedrive support

Rated 1 out of 5 stars

Icedrive provides minimal support

Icedrive provides minimal support for its userbase, and has consistently failed to push critical software updates for iOS users.

1 January 2025
Unprompted review
Icedrive logo

Reply from Icedrive

Hi there,

While we agree the iOS app hasn't been getting enough attention, the issue recently has been due to our company move to Gibraltar, combined with the holiday season - causing the transfer to be delayed as there is backlogs at Apple HQ.

We have made a big update to the iOS app which addresses a whole host of reported issues - We are just waiting for our new business entity (IcePrivacy) to be accepted into the Apple Appstore. We hope this will be within a few weeks now the holiday period has subsided.

Kind regards,
Icedrive support

Rated 5 out of 5 stars

Perfect

Perfect, very good service !

3 January 2025
Unprompted review
Icedrive logo

Reply from Icedrive

Thanks for the 5 star review!

Rated 1 out of 5 stars

Sync doesn't work!

I was satisfied with iceDrive when I started using it. Pros: It offers a lot of storage at a small price, an easy-to-use UI with a mountable drive, enabling browsing the iceDrive through the File Explorer. Everything was fine until recently that I discovered that no new folders are automatically synced to iceDrive. I see others complaining about this in their support forum, but with no proper response to that. A sync that you cannot trust is totally useless!

Update: Changed my rating to 1 star (from two), after they tried charging me for their services even after I cancelled my subscription, and they didn't even bother to follow up on my complaints. It feels like they have just given up and stopped caring about their customers.

1 January 2025
Unprompted review
Icedrive logo

Reply from Icedrive

Hi there,

We're sorry to hear that you have experienced these issues. Would you mind contacting us here: https://icedrive.net/support/open-ticket so that we can assist you with the subscription and Sync issues.

Apologies for any inconvenience caused

Kind Regards
Icedrive Support

Rated 5 out of 5 stars

Excellent cloud storage

Been using Icedrive for years and I love it. It’s fast and secure with excellent customer service. Absolutely recommend

1 January 2025
Unprompted review
Icedrive logo

Reply from Icedrive

Thanks for the 5 star review!

Rated 3 out of 5 stars

significant security vulnerability severely limits

I am generally satisfied with Icedrive, however, a significant security vulnerability severely limits its usability. If multiple users share a computer, Icedrive exposes user data. Each user on the machine gains access to the Icedrive account, compromising data security and privacy.

Despite repeated requests to customer support, this critical issue remains unaddressed. The recent update, while potentially introducing other features, failed to include this essential security fix. This oversight renders Icedrive unsuitable for shared computing environments. Also, it does not support Word or Excel on their android version.

29 December 2024
Unprompted review
Icedrive logo

Reply from Icedrive

Hi Jas,

Thank you for your feedback. If you are using the Virtual Drive application, you can log out by right-clicking the Icedrive icon in the Windows taskbar and selecting "Log Out." If you are referring to the portable app, you can go into Settings and click "Unlink Account" to log out. Doing so will prevent other users on the same machine from accessing your data.

Regarding document support on Android, Word and Excel files are supported. However, if you are experiencing any issues, please reach out to us via a support ticket here: https://icedrive.net/support/open-ticket, and we’ll be happy to investigate.

Kind Regards
Icedrive Support

Rated 5 out of 5 stars

Icedrive provided prompt and accurate…

Icedrive provided prompt and accurate help to solve my problem. As the problem was mainly my inexperience, I appreciated their patience. Excellent service.
Roger H

17 December 2024
Unprompted review
Icedrive logo

Reply from Icedrive

Thank you for the 5 star review Roger! We're happy we could help.

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