icecasino.com Reviews 

925
TrustScore 4 out of 5

4.0

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Rated 4 out of 5 stars

Love ice always great deposit bonuses! Wish there was a bit more no deposit bonus codes issued out and that the deposits aren't a 40x wager requirement for 5x the amount of the deposit recieved or amo... See more

Rated 3 out of 5 stars

Slowly as hell. Since my last review, got finally my verification approved. Some money started to come on my account, what I've trying to withdrawal for last 4 days. Not all amount , what should be b... See more

Company replied

Rated 5 out of 5 stars

I love this casino for many reasons -the customer service is great and always available -free no deposit bonus after you deposit and played to the casino for a certain period -withdrawal are... See more

Rated 4 out of 5 stars

100% legit casino,but you have to improve the kyc process because i almost spent 2 weeks with kyc,if anyone in the future has issues with kyc please prepare with this documents: Selfie with id,pic... See more


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4.0

Great

TrustScore 4 out of 5

925 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 64% of negative reviews

Typically replies within 2 weeks

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4.0

All reviews

(925)

91 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Dont play slots

I lost 50 euro and ALMOST got a jackpot but the 3rd Zeus got skipped.

16 October 2024
Unprompted review
icecasino.com logo

Reply from icecasino.com

Hi there!

Thank you for your feedback. We understand how frustrating it can be to come close to a big win. Please remember that our games operate using certified random number generators, ensuring fairness and randomness in every spin. While luck didn't favor you this time, we hope that your next session brings better results. If you have any concerns, feel free to contact our support team.

Best wishes!

Rated 5 out of 5 stars

Account for a while

Well i got account for a while, and if i win, i win ;) Never got any problems with bonuses or with withraws, and custumer servis is very kind as always ;)

10 September 2024
Unprompted review
Rated 5 out of 5 stars

Awesome casino

Easy to navigate, loads of games and deposit offers, lots of deposit methods all round choice casino will continue to be a loyal member!!!

30 September 2024
Unprompted review
Rated 1 out of 5 stars

Can't play all the PG Soft games all…

Can't play all the PG Soft games all server error

29 September 2024
Unprompted review
icecasino.com logo

Reply from icecasino.com

Dear Paul Mark,

We apologize for the inconvenience you're experiencing with the PG Soft games. The server error you're encountering is not typical, and our technical team is currently looking into it. Please try clearing your cache or refreshing the page, and if the issue persists, reach out to our support team support@icecasino.com for further assistance.

Thank you for letting us know and thanks for your patience.
Best regards

Rated 5 out of 5 stars

ice casino

Good casino with different bonuser both no deposit bonuses and good deposit bonuses as well. I would recommend trying this out!

27 September 2024
Unprompted review
Rated 1 out of 5 stars

No kyc check on purpose

No customer support, and no withdrawals, waiting one more week for KYC but very likely scammers.

22 September 2024
Unprompted review
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Reply from icecasino.com

Dear Gyoker Attila,

We sincerely apologize for the delay with your KYC verification and any inconvenience you’ve experienced. Please rest assured that our team is actively reviewing your case to complete the process as quickly as possible. We take these matters seriously and strive to provide a secure environment for all players.

Your withdrawal will be processed once verification is complete. If you need further assistance, please reach out to our support team by this e-mail support@icecasino.com, and we’ll be happy to help.

Thank you for your patience.

Best regards

Rated 1 out of 5 stars

So far it has taken 15days since my…

So far it has taken 15days since my first withdrawal and still no funds.
After some extremely bad customer service they finally said it took 9 days from my first withdrawal before they even processed it.
I'm still waiting for my money and for my other two withdrawalls to be processed.

2 September 2024
Unprompted review
icecasino.com logo

Reply from icecasino.com

Dear Craig,

We sincerely apologize for the delays and inconvenience. We are actively looking into your case to resolve it as soon as possible. Please send us your email address at support@icecasino.com so we can prioritize your issue and provide an update.

Best regards

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