Avoid at all costs… “Forgot” to tell me about TWO recalls on the car which could have been dangerous. Took THREE attempts to actually collect the vehicle wasting my time and annual leave - w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
2 reasons for 5 stars. 1. Icarleasing, as a company, provide an excellent and competitive leasing service. 2. I was so lucky to deal with Rebecca Phoenix. Rebecca was efficient, quick to respond to... See more
Company replied
Rebecca was extremely helpful, making the whole process as simple as can be. Rebecca was also readily available and helped with all my queries throughout. Even after helping me sorting a vehicle, Re... See more
Company replied
Really easy company to deal with, Rebecca Phoenix and Gareth Wardle on hand to sort things quickly and efficiently. Great communication from Rebecca even a few weeks after delivery of the car to make... See more
Company replied
Company details
Written by the company
At iCarlease “Our commitment is to strive to exceed the expectations of our customers by working as a team and continuously improving ourselves and our organisation” Friendly, efficient service is, and has always been, the company's central belief. Through a policy of continuing investment and expansion and with a commitment to exceptional levels of service and customer care.
Contact info
Cuthbert House, 9 Brookdale Court, Chapeltown,, S35 2PT, Sheffield, United Kingdom
- 0333 014 5515
- sales@icarlease.co.uk
- icarlease.co.uk
4.1
Great
217 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service
Even though I had to cancel my order craig was very helpful,understanding and not pushy.if my circumstances change will definitely use them in the future.
1 August 2023
Unprompted review
Reply from icarlease.co.uk
Hi Ian, thank you for taking the time to leave a review of iCarLease even though you had to cancel your order. Its great to know Craig made your experience with us an enjoyable one and we hope to hear from you in the future!
Faultless service despite manufacturing delays
Although there was a significant delay between ordering and delivery I cannot fault the folks at icarlease at all. Craig especially made sure to keep me in the loop along the way. I will definitely be looking at renewing with them in a few years time.
12 July 2023
Unprompted review
Reply from icarlease.co.uk
Hi Tristan, thanks for taking the time to write a review.
We appreciate your understanding regarding the delivery delay, and we're glad to hear that Craig's efforts in keeping you informed were helpful. Your loyalty is important to us, and we look forward to assisting you with your future lease renewal. Most of all though, thanks for using us and enjoy your new car !
I had a good experience with this…
I had a good experience with this company. The car took a bit to arrive but they always kept me in the loop about where my order was. I seriously can't thank them enough for getting me my new car it was definitely worth the wait after being let down previously by another company. I wanna give a big shoutout to Craig for being so helpful throughout
20 July 2023
Unprompted review
Reply from icarlease.co.uk
Hi Chris, thank you for taking the time to leave such a positive review of iCarLease. We are thrilled to hear that Craig made your experience with us a great one and i'm sure he will appreciate the shoutout!
At iCarLease, we strive to provide exceptional service to our customers. Your feedback means a lot to us and will inspire us to continue delivering excellent experiences to all our customers.
We appreciate your support and most of all thanks for using us!
Fast, efficient and professional service.
Rebecca was fantastic at sourcing my new car, quickly and professionally. Amazing service, I would highly recommend them!
9 June 2023
Unprompted review
Reply from icarlease.co.uk
Hi Ben, thank you for taking the time to share your positive experience with iCarLease, and specifically, with Rebecca. We greatly appreciate your kind words and your recommendation.
Rebecca is indeed a valuable member of our team, dedicated to providing our customers with top-notch service and ensuring a smooth and efficient car leasing process. We're delighted to hear that she was able to source your new car quickly and professionally.
Most of all though thanks for choosing iCarLease, and we hope you enjoy your Porsche!
iCarLease excellent customer care
The communication with the Account Manager (Rebecca) was second to none. Any questions, queries I had whether about the car I was ordering, the paperwork I was required to complete, it all responded to quickly and in a friendly and professional manner. The interactions were pleasant, and never pushy with any up selling.
I would totally recommend any car leasing with them. They truly look after their customers.
10 July 2023
Unprompted review
Reply from icarlease.co.uk
Hi Mark, thank you so much for your glowing review! We're thrilled to hear that your experience with Rebecca was exceptional. Providing excellent communication and addressing your questions and concerns promptly and professionally is a top priority for us. We're glad to hear that your interactions were pleasant and that there was no pressure for upselling.
We truly appreciate your recommendation and your kind words about our commitment to customer care. Most of all though, thanks for using us and we hope you enjoy the use your Skoda!
Absolute waste of time.
Found the car I was interested in, put the finance order through and 2 days later after I followed up I was told by Craig Sutton that they are very busy (I was told it would take 24 hours) and now unfortunately all the stock cars are sold and the new price is nearly £100 more p/m. Total waste of my time. Don’t waste yours
4 July 2023
Unprompted review
Reply from icarlease.co.uk
Hello Michael,
Thank you for taking the time to review iCarLease. We appreciate your feedback, and we apologise for not meeting your expectations on this occasion.
We received your application late on Friday and processed it within our working hours. However, due to the timing, the specific deal you were interested in had already sold out by the time we could approve your funding. We understand that this can be disappointing, and we want to clarify that this issue is inherent to "stock only" deals. Our sales representative explained this in detail, but we apologise for any inconvenience caused by not applying sooner to secure this deal.
Once again, we appreciate your feedback and apologise for any inconvenience caused. If we can assist you in any other way, please do not hesitate to contact Digital@tchgroup.co.uk
Fantastic experience with iCarLease
Fantastic experience with iCarLease. Rebecca was able to source the exact car for my family's needs and at a price within my budget. Rebecca went above and beyond to source detailed information on the spec of the car and to make sure that I was happy before proceeding. From first quote to delivery I couldn't be happier and would recommend iCarLease - I will be using them for any future leases.
4 April 2023
Unprompted review
Reply from icarlease.co.uk
Hi Luke,
Thank you for taking the time to leave such a positive review of iCarLease. We are thrilled to hear that Rebecca made your experience with us an enjoyable one.
At iCarLease, we strive to provide exceptional service to our customers, and it's wonderful to know that we hit the mark with you. Your feedback means a lot to us and will inspire us to continue delivering excellent experiences to all our customers.
We appreciate your support and hope to have the pleasure of serving you again soon!
Excellent experience
Having just taken delivery of brand our new Mercedes EQA, delivered pristine via trailer, I can say that icarlease have been a pleasure to deal with from start to finish. Rebecca was quick to respond to all the questions I had via email (and there were a few!), was always a pleasure to deal with on the phone and the process was easy and efficient. I would definitely recommend them.
20 June 2023
Unprompted review
Reply from icarlease.co.uk
Hi Richard,
Thank you for taking the time to leave such a positive review of iCarLease. We are thrilled to hear that Rebecca made your experience with us an enjoyable one.
At iCarLease, we strive to provide exceptional service to our customers, and it's wonderful to know that we hit the mark with you. Your feedback means a lot to us and will inspire us to continue delivering excellent experiences to all our customers.
We appreciate your support and hope to have the pleasure of serving you again soon!
Regrettably
Regrettably, I had to cancel my order due to unforeseen issues that took me by surprise. Despite this circumstance, I would like to express my heartfelt gratitude to this company for their invaluable assistance and guidance throughout my car search. I wholeheartedly recommend their services to others.
15 January 2023
Unprompted review
Reply from icarlease.co.uk
Hi Petey,
Thank you for taking the time to leave such a positive review of iCarLease. We are thrilled to hear that your experience with us was an enjoyable one.
At iCarLease, we strive to provide exceptional service to our customers, and it's wonderful to know that we hit the mark with you. Your feedback means a lot to us and will inspire us to continue delivering excellent experiences to all our customers.
We appreciate your support and hope to have the pleasure of serving you again soon!
Thanks!
Thanks to the team for arranging and helping me through the process of leasing my car and putting my personalised plate on with amazing service from Rebecca and Gareth in particular. Thank you once again.
28 March 2023
Unprompted review
Reply from icarlease.co.uk
Hi Amardeep,
Thank you for taking the time to leave such a positive review of iCarLease. We are thrilled to hear that Rebecca and Gareth made your experience with us an enjoyable one.
At iCarLease, we strive to provide exceptional service to our customers, and it's wonderful to know that we hit the mark with you. Your feedback means a lot to us and will inspire us to continue delivering excellent experiences to all our customers.
We appreciate your support and hope to have the pleasure of serving you again soon!
Great Service!
Rebecca was extremely helpful, making the whole process as simple as can be. Rebecca was also readily available and helped with all my queries throughout. Even after helping me sorting a vehicle, Rebecca ensured everything was okay, by keeping in touch. Very friendly & professional!
If you're after a vehicle lease/rental/sale, I would certainly recommend speaking with Rebecca, who I'm sure can help.
2 March 2023
Unprompted review
Reply from icarlease.co.uk
Hi Ryan,
Thank you for taking the time to leave such a positive review of iCarLease. We are thrilled to hear that Rebecca made your experience with us an enjoyable one.
At iCarLease, we strive to provide exceptional service to our customers, and it's wonderful to know that we hit the mark with you. Your feedback means a lot to us and will inspire us to continue delivering excellent experiences to all our customers.
We appreciate your support and hope to have the pleasure of serving you again soon!
Rebecca was very helpful
Rebecca was very helpful, very efficient and couldn't of done more for us if we tried. I felt she was very professional throughout the whole process and always there to speak to about anything. THANK YOU REBECCA. xx
18 May 2023
Unprompted review
Reply from icarlease.co.uk
Hi Emily,
Thank you for taking the time to leave such a positive review of iCarLease. We are thrilled to hear that Rebecca made your experience with us an enjoyable one.
At iCarLease, we strive to provide exceptional service to our customers, and it's wonderful to know that we hit the mark with you. Your feedback means a lot to us and will inspire us to continue delivering excellent experiences to all our customers.
We appreciate your support and hope to have the pleasure of serving you again soon!
This company is very responsive and…
This company is very responsive and helpful.
27 March 2023
Unprompted review
Reply from icarlease.co.uk
Hi Gregory,
Thank you for taking the time to leave such a positive review of iCarLease. We are thrilled to hear that your experience with us was an enjoyable one.
At iCarLease, we strive to provide exceptional service to our customers, and it's wonderful to know that we hit the mark with you. Your feedback means a lot to us and will inspire us to continue delivering excellent experiences to all our customers.
We appreciate your support and hope to have the pleasure of serving you again soon!
Excellent from start to finish. Rebecca was very helpful...
Excellent from start to finish. Rebecca was very helpful answering any queries I had throughout the ordering process and remains in contact to help with any queries I may have throughout the business lease. Would highly recommend using icarlease.co.uk!
18 May 2023
Unprompted review
Reply from icarlease.co.uk
Hi Joshua,
Thank you for taking the time to leave such a positive review of iCarLease. We are thrilled to hear that Rebecca made your experience with us an enjoyable one.
At iCarLease, we strive to provide exceptional service to our customers, and it's wonderful to know that we hit the mark with you. Your feedback means a lot to us and will inspire us to continue delivering excellent experiences to all our customers.
We appreciate your support and hope to have the pleasure of serving you again soon!
Fantastic experience
Had a great experience leading my car from iCarlease. Vik managed account and provided great help and support throughout the process as well as after the car delivery. They also offer a great deal. Thanks to both Vik and Gareth, who I was in contact with to conclude the deal. Definitely a 5 stars experience and will highly recommend them.
6 April 2023
Unprompted review
Reply from icarlease.co.uk
Thanks very much for the review and so pleased you had great service & most of all enjoy your new Mercedes CLA :)
Amazing sales experience
I spoke with Rebecca and was spoken with the utmost professionalism, confidence and positive attitude that overall made my car leasing decisions easier and more enjoyable. I HIGHLY RECOMMEND :)
13 April 2023
Unprompted review
Reply from icarlease.co.uk
Thanks for the feedback Mohammed, its very much appreciated :)
Quick Service and Very Helpful
Excellent Service and car arrived very quickly!
30 March 2023
Unprompted review
Reply from icarlease.co.uk
Thank you for taking the time to leave this review, Katie will be very pleased with this feedback :)
Excellent service from Craig at iCarLease
I dealt with Craig Sutton at ICarLease and my experience was fantastic. Craig managed to find my desired vehicle within a short space of time and delivery was arranged within 3 weeks! Great price and service, would highly recommend this company.
17 December 2022
Unprompted review
Reply from icarlease.co.uk
Appreciate you taking the time to leave this great review, we hope you enjoy your new car :)
Efficient and Exceptional service.
Within two weeks of initial contact with icarlease we had three new cars. All with less than 10 miles on the clock and in a perfect condition. Katie and Gareth have been a dream to deal with and delivered above and beyond when many others could not.
16 February 2023
Unprompted review
Reply from icarlease.co.uk
Thank you very much for leaving this positive feedback, we hope you enjoy your new car :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.