Purchased a jump starter and tyre inflator great bit off kit found some damage on thread for tyre inflator hose emailed sent pics off damaged parts new one on its way Nice to find a company who is... See more
Company replied
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I bought one of their vacuum cleaner on Amazon as it had a faster delivery. After just few months, it started making a weird noise and completely stopped working. I reached out to the company cust... See more
Company replied
Bought a Buture VC50 portable vacuum - worked well for 6 months then began to fail. I like that it is portable and has a long extension to reach corners/high ceilings but the fact that it now no long... See more
Company replied
l'aspirapolvere è molto buona, aspira come le altre marche famose, e il filtro epa è il migliore tra tutti quelli in vendita The vacuum cleaner is very good, it sucks like other famous brands, and th... See more
Company replied
Company details
Written by the company
Buture is a company with nearly a decade of experience in offering high-quality vacuum cleaners, proudly serving over 5 million users worldwide. We have recently expanded our reach by selling our products directly through our website, under our well-established Buture brand. Our product range includes two main lines: vacuum cleaners and portable car jump starters. Our latest vacuum cleaner model, the VC80 Cordless Vacuum Cleaner, is a testament to our commitment to innovation, featuring advanced technology and a design that prioritizes both performance and convenience. At Buture, we are dedicated to providing our customers with reliable, cutting-edge products that make everyday tasks easier and more efficient. You can find all our products and accessories on https://ibuture.com/. If you have any questions, please contact us at official@ibuture.com.
Contact info
United States
- official@ibuture.com
- ibuture.com
Breach of guidelines
Customer service A+…
Customer service is so prompt and A+ with helping us on our order. Our vacuum has been fantastic for every day clean ups and outlasted many others we’ve had.
10 April 2026
Unprompted review
Reply from Buture
Hi Jocelyn Walsh,
Thank you so much for your 5-star review and for sharing your experience with Buture! We truly appreciate your support and are very happy to know that you are satisfied with your purchase and our service.
Your feedback means a lot to us and also helps other customers shop with confidence. We will continue working hard to provide high-quality products and better service.
If you ever need any assistance in the future, please feel free to contact us anytime. We’re always here to help.
Thank you again for choosing Buture!
Best regards,
Buture Official Support Team
return
I wanted return my product , instead of it the company propose me to send other part which is need to working my machine . Hope is coming soon .
They are good in contact and helpful .
9 April 2026
Unprompted review
Reply from Buture
Hi Edyta,
Thank you so much for your 4-star review and for sharing your experience with Buture! We truly appreciate your support and are very happy to know that you are satisfied with your purchase and our service.
Your feedback means a lot to us and also helps other customers shop with confidence. We will continue working hard to provide high-quality products and better service.
If you ever need any assistance in the future, please feel free to contact us anytime. We’re always here to help.
Thank you again for choosing Buture!
Best regards,
Buture Official Support Team
New VAC01 ...Happy!
I bought a VAC01 to replace my old Dyson vaccum and I have been really pleased with its performance. Light, easy to manouver and easy to empty. I'm really happy with its performance.
9 April 2026
Unprompted review
Reply from Buture
Hi Hellen Beresford,
Thank you so much for your 5-star review and for sharing your experience with Buture! We truly appreciate your support and are very happy to know that you are satisfied with your purchase and our service.
Your feedback means a lot to us and also helps other customers shop with confidence. We will continue working hard to provide high-quality products and better service.
If you ever need any assistance in the future, please feel free to contact us anytime. We’re always here to help.
Thank you again for choosing Buture!
Best regards,
Buture Official Support Team
Best customer service ever experienced!
8 April 2026
Unprompted review
Reply from Buture
Hi Luca Aristodemo Gentile,
Thank you so much for your 5-star review and for sharing your experience with Buture! We truly appreciate your support and are very happy to know that you are satisfied with your purchase and our service.
Your feedback means a lot to us and also helps other customers shop with confidence. We will continue working hard to provide high-quality products and better service.
If you ever need any assistance in the future, please feel free to contact us anytime. We’re always here to help.
Thank you again for choosing Buture!
Best regards,
Buture Official Support Team
Reliable product
Works very well and feels solid. Easy to use and does the job efficiently.
2 April 2026
Unprompted review
Reply from Buture
Hi Horațiu,
Thank you so much for your 5-star review and for sharing your experience with Buture! We truly appreciate your support and are very happy to know that you are satisfied with your purchase and our service.
Your feedback means a lot to us and also helps other customers shop with confidence. We will continue working hard to provide high-quality products and better service.
If you ever need any assistance in the future, please feel free to contact us anytime. We’re always here to help.
Thank you again for choosing Buture!
Best regards,
Buture Official Support Team
JR700 breakdown
Bought a JR700 vacuum about 2 years ago. The roller and light have stopped working so I contacted Buture to get it fixed under their 3 year guarantee. Their response was great, they have isolated the issue and are sending a replacement part. Very efficient.
11 March 2026
Unprompted review
Reply from Buture
Hi John,
Thank you so much for your 5-star review and for sharing your experience with Buture! We truly appreciate your support and are very happy to know that you are satisfied with your purchase and our service.
Your feedback means a lot to us and also helps other customers shop with confidence. We will continue working hard to provide high-quality products and better service.
If you ever need any assistance in the future, please feel free to contact us anytime. We’re always here to help.
Thank you again for choosing Buture!
Best regards,
Buture Official Support Team
All good thanks for understanding and…
All good thanks for understanding and helping me with the order return
1 April 2026
Unprompted review
Reply from Buture
Hi Madalina Elena Palanceanu,
Thank you so much for your 5-star review and for sharing your experience with Buture! We truly appreciate your support and are very happy to know that you are satisfied with your purchase and our service.
Your feedback means a lot to us and also helps other customers shop with confidence. We will continue working hard to provide high-quality products and better service.
If you ever need any assistance in the future, please feel free to contact us anytime. We’re always here to help.
Thank you again for choosing Buture!
Best regards,
Buture Official Support Team
Reply from Buture
Hi MalikAli,
Thank you so much for your 5-star review and for sharing your experience with Buture! We truly appreciate your support and are very happy to know that you are satisfied with your purchase and our service.
Your feedback means a lot to us and also helps other customers shop with confidence. We will continue working hard to provide high-quality products and better service.
If you ever need any assistance in the future, please feel free to contact us anytime. We’re always here to help.
Thank you again for choosing Buture!
Best regards,
Buture Official Support Team
Garbage
This vacuum works great for about a month then it quits, motor issues. I wouldnt waste a dime on this product!
25 March 2026
Unprompted review
Reply from Buture
Dear Em B,
We sincerely apologize for the inconvenience and disappointment caused by the product issue and the lack of timely customer support. We hope you can give us another chance to make things right.
To resolve this quickly, we have escalated your case to the Buture Customer Service Management Team. You can contact them directly at the email below, and they will reassess your situation and provide an appropriate after-sales solution:
trinity@iputure.com
Thank you for your patience and understanding. We truly value your satisfaction and look forward to resolving this matter promptly.
Warm regards,
Customer Care Team
Buture x Trustpilot
I purchased Buture VC50 vacuum cleaner…
I purchased Buture VC50 vacuum cleaner in 2024 through Amazon, since then the cleaner is working absolutely fine. I recently had to order an accessory through there official website, by mistake I ordered a wrong one but I received great help and support from their Support team. I was able to locate the right accessory for my cleaner and got it delivered on time. Thanks Buture Support team!
24 March 2026
Unprompted review
Reply from Buture
Hi Anubhav Sharma,
Thank you so much for your 5-star review and for sharing your experience with Buture! We truly appreciate your support and are delighted to hear that you're satisfied with your purchase and our service.
Your feedback is very important to us and helps other customers shop with peace of mind. We will continue to strive to offer you high-quality products and ever-better service.
If you need assistance in the future, please don't hesitate to contact us anytime. We're always here to help.
Thank you again for choosing Buture!
Best regards,
The Buture Official Support Team
Excelly Customer Service
The Customer Service people at Buture answered my query in a professional and positive manner. I was delighted with their response
24 March 2026
Unprompted review
Reply from Buture
Hi Wayne,
Thank you so much for your 5-star review and for sharing your experience with Buture! We truly appreciate your support and are very happy to know that you are satisfied with your purchase and our service.
Your feedback means a lot to us and also helps other customers shop with confidence. We will continue working hard to provide high-quality products and better service.
If you ever need any assistance in the future, please feel free to contact us anytime. We’re always here to help.
Thank you again for choosing Buture!
Best regards,
Buture Official Support Team
Quality product delivered in good…
Quality product delivered in good condition.
19 March 2026
Unprompted review
Reply from Buture
Hi Lucian,
Thank you so much for your 5-star review and for sharing your experience with Buture! We truly appreciate your support and are very happy to know that you are satisfied with your purchase and our service.
Your feedback means a lot to us and also helps other customers shop with confidence. We will continue working hard to provide high-quality products and better service.
If you ever need any assistance in the future, please feel free to contact us anytime. We’re always here to help.
Thank you again for choosing Buture!
Best regards,
Buture Official Support Team
***DO NOT BUY BUTURE***I purchased a cordless Buture vacuum…
I purchased a cordless Buture vacuum from Amazon. I registered the warranty online with Buture, resulting in confirmation of 3 year warranty.
The vacuum stopped working, I contacted Buture 3 times with no response.
I submitted a trustpilot review to warn prospective customers and within days received a reply.
From the information I provided, they identified an issue with the battery. Unfortunately, because the item was purchased through Amazon and not direct, it was not covered under e year warranty.
However, if I was prepared to edit, change my original trustpilot review they would send a free battery.
I agreed to Daisy's offer.
Since then, despite several more e mails, Daisy has failed to respond and no replacement battery.
BE WARNED
20 March 2025
Unprompted review
Reply from Buture
Dear Keith,
We sincerely apologize for the inconvenience and disappointment caused by the product issue and the lack of timely customer support. We hope you can give us another chance to make things right.
To resolve this quickly, we have escalated your case to the Buture Customer Service Management Team. You can contact them directly at the email below, and they will reassess your situation and provide an appropriate after-sales solution:
daisy@iputure.com
Thank you for your patience and understanding. We truly value your satisfaction and look forward to resolving this matter promptly.
Warm regards,
Customer Care Team
Buture x Trustpilot
Non existent customer support.
This review is about the experience not the product which I haven't yet tried. I'll review that when the time comes for it to be needed in an emergency.
I added a beta07 to my cart then after reviewing the beta05 decided that would be suitable and around £40 to 50 cheaper. So I went back into the shopify cart to delete the beta07 but it immediately paid for the one in the cart! Rubbish checkout process (partly Shopify).
Of course I immediately contacted buture and they responded overnight (likely a Chinese firm) and they offered a discount or cancellation. I confirmed cancellation immediately but the product still shipped.
This was resolved by a helpful member of staff called 'Daisy'. However my trust in the firm would be far better if they responded and acted when I first asked them to.
17 March 2026
Unprompted review
Reply from Buture
Dear Paul,
We sincerely apologize for the inconvenience and disappointment caused by the product issue and the lack of timely customer support. We hope you can give us another chance to make things right.
To resolve this quickly, we have escalated your case to the Buture Customer Service Management Team. You can contact them directly at the email below, and they will reassess your situation and provide an appropriate after-sales solution:
daisy@iputure.com
Thank you for your patience and understanding. We truly value your satisfaction and look forward to resolving this matter promptly.
Warm regards,
Customer Care Team
Buture x Trustpilot
Vacuum failed in less than a year and support is unresponsive
I purchased a vacuum cleaner and after less than one year of normal household use the vacuum became unusable.
The internal hose inside the floor brush head completely disintegrated. The material became brittle and cracked in multiple places, which caused a major loss of suction. This is not a consumable part but a structural internal component of the brush, so it should not fail this quickly. The failure clearly looks like material degradation or a design flaw using very cheap materials.
A replacement brush head is expensive and requires additional shipping costs, and there is no confidence that the same defect will not happen again.
I also contacted the manufacturer directly and customer support has been unresponsive, which makes the situation even more frustrating.
For a vacuum cleaner to fail in less than a year because of a critical internal component is very disappointing. Based on this experience, I unfortunately cannot recommend Buture products due to concerns about durability and customer support. I would never buy again.
16 March 2026
Unprompted review
Reply from Buture
Dear Mike,
We sincerely apologize for the inconvenience and disappointment caused by the product issue and the lack of timely customer support. We hope you can give us another chance to make things right.
To resolve this quickly, we have escalated your case to the Buture Customer Service Management Team. You can contact them directly at the email below, and they will reassess your situation and provide an appropriate after-sales solution:
daisy@iputure.com
Thank you for your patience and understanding. We truly value your satisfaction and look forward to resolving this matter promptly.
Warm regards,
Customer Care Team
Buture x Trustpilot
Scammers
Scammers - did not deliver product or refund. Stay well clear.
26 December 2025
Unprompted review
Reply from Buture
Dear Abdul,
We sincerely apologize for the inconvenience and disappointment caused by the product issue and the lack of timely customer support. We hope you can give us another chance to make things right.
To resolve this quickly, we have escalated your case to the Buture Customer Service Management Team. You can contact them directly at the email below, and they will reassess your situation and provide an appropriate after-sales solution:
daisy@iputure.com
Thank you for your patience and understanding. We truly value your satisfaction and look forward to resolving this matter promptly.
Warm regards,
Customer Care Team
Buture x Trustpilot
Satisfied to have my filters now
I was really very happy to get the right filters for my Sunsare Vacuum from this company. Everything was correct with order processing. Delivery took a bit long, but was ok.
25 February 2026
Unprompted review
Reply from Buture
Hi Eva,
Thank you so much for your 5-star review and for sharing your experience with Buture! We truly appreciate your support and are very happy to know that you are satisfied with your purchase and our service.
Your feedback means a lot to us and also helps other customers shop with confidence. We will continue working hard to provide high-quality products and better service.
If you ever need any assistance in the future, please feel free to contact us anytime. We’re always here to help.
Thank you again for choosing Buture!
Best regards,
Buture Official Support Team
False reviews so dissatisfied
Unfortunately I bought a cordless hoover off the back of the site's reviews. My experience doesn't reflect the reviews. The battery doesn't last very long so I can't completely hoover my 2 bedroom house in 1 go. The sunction on max power is quite poor and uses the battery extremely quickly
12 February 2026
Unprompted review
Reply from Buture
Dear Georgina,
We sincerely apologize for the inconvenience and disappointment caused by the product issue and the lack of timely customer support. We hope you can give us another chance to make things right.
To resolve this quickly, we have escalated your case to the Buture Customer Service Management Team. You can contact them directly at the email below, and they will reassess your situation and provide an appropriate after-sales solution:
daisy@iputure.com
Thank you for your patience and understanding. We truly value your satisfaction and look forward to resolving this matter promptly.
Warm regards,
Customer Care Team
Buture x Trustpilot
Don't buy from this company
Finally got problem resolved and Daisy sent out a replacement telescopic tube which seems to have resolved the problem. Just a shame, you have to put a poor review on Trustpilot to get a response and a solution to the problem. One thing I noticed when contacting by email in the "Contact Us" page, the email address said "@ibuture.com but I got an email from @iputure.com.
As an add on to my review below which prompted Bute to respond - seems the only way to get Bute to respond. They offered to send a replacement telescopic tube. This would not solve the issue as the screw that holds the tube in place keeps coming lose deeming the hoover not fit for purpose. I demanded a refund and now after a week, they have gone back to ignoring me. Terrible customer service - don't buy - total waste of money.
Don't buy from this company. I brought a BP20 Advanced Cordless vacuum cleaner which is not fit for purpose. I contacted them in January 2026 on their "contact us" page twice and sent 3 further emails. The screw keeps coming out holding the head of the hoover and results in wires being exposed. The wires are exposed down the tube that draws the dust up the hose and obviously stops the hoover being used as the fluff gets stuck in wires. A bad design. I have not had the decency of a reply 2 months later. I want a refund for a product that cannot be used and is not fit for purpose and a waste of money.
9 January 2026
Unprompted review
Reply from Buture
Dear Sarah,
We sincerely apologize for the inconvenience and disappointment caused by the product issue and the lack of timely customer support. We hope you can give us another chance to make things right.
To resolve this quickly, we have escalated your case to the Buture Customer Service Management Team. You can contact them directly at the email below, and they will reassess your situation and provide an appropriate after-sales solution:
daisy@iputure.com
Thank you for your patience and understanding. We truly value your satisfaction and look forward to resolving this matter promptly.
Warm regards,
Customer Care Team
Buture x Trustpilot
thanks and regards
absolutely happy with the VC80 and the attention of the Buture team, best regards
27 February 2026
Unprompted review
Reply from Buture
Hi Max,
Thank you so much for your 5-star review and for sharing your experience with Buture! We truly appreciate your support and are very happy to know that you are satisfied with your purchase and our service.
Your feedback means a lot to us and also helps other customers shop with confidence. We will continue working hard to provide high-quality products and better service.
If you ever need any assistance in the future, please feel free to contact us anytime. We’re always here to help.
Thank you again for choosing Buture!
Best regards,
Buture Official Support Team
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