I just wanted to thank Stephen a mortgage advisor at the Suffolk Building Society for giving me so much time and endless patience and guiding me through the mortgage processes. Steve is a genuinely k... See more
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A Brilliant Building Society. I've been with Suffolk for a few months and I'm very pleased so far. The online experience is secure, simple and well laid out. It's very easy to navigate and pages are... See more
Absolute Jobsworth Building Society for mortgages. They told me i had all the documents in order to actually apply and subsequently took my £200 fee. They then told me they needed another document or... See more
As it says on the title, avoid IBS! If I could leave no stars I would. Having had a mortgage with IBS for close to 5 years, they have outrageously high early repayment charges( much higher than an... See more
Company details
Written by the company
We’ve been a cornerstone of the community since 1849. Originally founded to help people buy enough land to enable them to vote – our mission to provide safe homes continues today. In 2021 we changed our name from Ipswich Building Society to Suffolk Building Society, to better reflect the broader community we serve. We exist to provide a safe home for savers and safe homes for our communities. We also use some of our profits to help protect local nature and wildlife, and support those facing or at risk of homelessness and domestic abuse.
Contact info
Freehold House, 6-8 The Havens, Ransomes Europark, IP3 9SJ, Ipswich, United Kingdom
- 0330 123 0723
- hello@suffolkbuildingsociety.co.uk
- ibs.co.uk
Replied to 100% of negative reviews
Typically replies within 1 month
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