1) It is a pleasure to speak with a real person (with special Shoutout to Filip0. Calls are answered promptly, without long waiting times, and the customer service is excellent. 2) My account w... See more
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We provide legal and accounting services to a number of international clients. Some of our clients use the services of iBanFirst. All such clients have expressed great appreciation and satisfaction wi... See more
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I have found the IBAN Platform quite difficult to use. However, Tom Staton has been extremely supportive in guiding me on its use and correcting the errors I have made in data entry. Without Tom's per... See more
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I’ve been with IBAN for over two years now, and I couldn’t be happier with their service. They’ve been instrumental in helping our business grow and succeed, always professional, reliable, and support... See more
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Company details
About iBanFirst
Written by the company
The new standard for cross-border transactions
Combining a simple yet powerful platform with support from our in-house FX experts, iBanFirst is transforming the cross-border payment experience for small and medium-sized enterprises.
Explore our platform
For SMEs trading internationally, managing cross-border payments often means dealing with slow, fragmented procedures, hidden fees, and unpredictable exchange rates. But it doesn’t have to be this complicated — or costly.
That’s where we come in. iBanFirst simplifies currency transactions, empowering you to send and receive funds seamlessly across 180 countries and build tailored FX risk management strategies.
Founded in 2016, and with 14 offices all over Europe and the UK, iBanFirst now processes more than €2.5 billion worth of transactions each month on behalf of 10,000+ clients and was listed by the Financial Times as one of Europe's fastest-growing companies.
Why SMEs choose iBanFirst
Currency accounts
With iBanFirst, you can open multiple currency accounts digitally — no opening fees or monthly subscription costs.
Cross-border payments
Get paid by customers in their local currency and pay suppliers or transfer funds between subsidiaries at your chosen speed. Leveraging our extensive network of local and global financial partners, we ensure every payment takes the fastest, most cost-effective route, every time.
Currency exchange
Enjoy real-time access to the foreign exchange market and benefit from highly competitive exchange rates. Set up FX alerts to be notified whenever your target exchange rates are reached.
Currency risk management
Minimise the impact of fluctuating exchange rates on your margins by using our range of deliverable forward contracts to lock in exchange rates over a set period of time. Unsure which to choose? Our skilled FX specialists can help you design and implement the right FX risk management strategy for your business goals and needs.
Contact info
Avenue Louise 489, 1000, Brussels, Belgium
- csm@ibanfirst.com
- ibanfirst.com
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to use …
Easy to use once your account is verified. Excellent rates achieved on all transaction so far...
4 February 2025
Reply from iBanFirst
Hello Rajesh
Thank you for your positive feedback! We're delighted to hear that you find our platform easy to use and that you're satisfied with our exchange rates. Providing a seamless experience and competitive rates is our priority.
If you ever need assistance or have any suggestions, feel free to reach out—we're always happy to help!
Best regards,
Team iBanFirst
quick and clear suppoprt
quick and clear suppoprt, easy to use surface, Hungarian callcenter
3 February 2025
Reply from iBanFirst
Hello Istvan
Thank you for your feedback! We're glad to hear that you had a positive experience with our quick and clear support, as well as the user-friendly interface. Your input is valuable to us, and we look forward to continuing to provide you with great service!
Team iBanFirst
Competence and politeness in one…
Competence and politeness in one organisation: outstanding!
29 January 2025
Reply from iBanFirst
Hello Richard,
Thank you so much for your kind words! We’re delighted to hear that our team’s expertise and professionalism met your expectations.
Your satisfaction is our top priority, and we remain at your disposal for any future needs.
Looking forward to assisting you again!
Team iBanFirst 🚀
We're a new client from December 2024…
We're a new iBanFirst's client from December 2024.
In this short time we can say that the staff is very kind and helpful.
They helped us with useful information when it was necessary.
We hope to have a long and good collaboration with iBanFirst.
31 January 2025
Reply from iBanFirst
Dear Geanina,
Thank you for your kind words and for choosing iBanFirst! We’re delighted to hear that our team has been helpful and that your experience with us has been positive so far. Providing excellent service and valuable support to our clients is always our top priority.
We truly appreciate your trust and look forward to building a strong and lasting partnership with you. If you ever need assistance, don’t hesitate to reach out—we’re always happy to help!
Best regards,
Team iBanFirst
Excellent and efficient service as usual
23 January 2025
Reply from iBanFirst
Hello Mark
Thank you so much for your positive feedback! We're delighted to hear that our service met your expectations. We always strive to provide an efficient and high-quality experience. Looking forward to serving you again soon!
Best regards,
Team iBanFirst
A pleasure to work with
22 January 2025
Reply from iBanFirst
Thank you for your kind words! We're thrilled to hear that you had a positive experience working with us. Your satisfaction is our top priority, and we look forward to continuing to provide you with excellent service. If there's anything else we can assist you with, please don't hesitate to reach out!
Team iBanFirst
I love iBanFirst because they have the…
I love iBanFirst because they have the best exchange rate.
14 January 2025
Reply from iBanFirst
Hello Daniel!
Thank you for your kind words! We’re thrilled to hear that you’re happy with our exchange rates. Providing the best value for our clients is our top priority. If there’s anything else we can assist you with, feel free to reach out. 😊
Regards,
Team iBanFirst
Too long time for making a transaction
The time for making the transaction took 2 days , which is really bad. The money was allocated in 48 hours instead of 1-2 hours like it should when a payment is made from the same bank
8 January 2025
Reply from iBanFirst
Dear Elena,
Thank you for sharing your feedback. We’re sorry to hear that you found the transfer time longer than expected.
For international payments in foreign currencies, such as USD, the transaction is processed via the SWIFT network. This involves multiple intermediary banks, which is the standard for such transfers. As a result, the transfer time can take up to 48 hours, depending on the specific route the payment takes. This is the typical processing time for SWIFT payments and ensures secure routing of the funds to the beneficiary’s bank.
For payments in local currencies via a local payment network, the process is indeed much faster, typically only taking a few hours to complete. However, for international transfers in foreign currencies, the SWIFT network is necessary to ensure the smooth processing of cross-border payments.
We understand the importance of timely transactions and appreciate your understanding of the process. Should you have any further questions or concerns, feel free to reach out—we're here to assist.
Best regards,
Team iBanFirst
Reply from iBanFirst
Thank you for your positive feedback! We're thrilled to hear that you find our platform super simple and that you love the Payment tracker. Your satisfaction is our priority!
Team iBanFirst
I like the website
I like the website, it is clear, it is easy to handle on a computer but it is almost impossible on a mobile phone, I really miss the app.
7 January 2025
Reply from iBanFirst
Thank you for your feedback! We're glad you find our website clear and easy to use on a computer. We apologize for the inconvenience on mobile devices and appreciate your suggestion for an app. We're working on improving the mobile experience.
Team iBanFirst
Reply from iBanFirst
Dear Satnam,
Thank you for your positive feedback! We're happy to hear that you're satisfied with our colleagues and our service, this is our highest goal! Should there be anything we can be of help, please don't hesitate to reach out to us!
Best regards,
Team iBanFirst
Great option for banking in europe
Great option for banking in europe, very happy with the rates and support from the operation team
30 December 2024
Reply from iBanFirst
Hello,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with our rates and the support from our operations team. Providing an excellent experience for our customers across Europe is our top priority, and your feedback means a lot to us.
Should you ever need assistance or have any questions, don’t hesitate to reach out—we’re here to help!
Best regards,
Team iBanFirst
Reply from iBanFirst
Dear Mr. Younes,
thank you for your feedback! We're happy to hear that you're satisfied with us, our product and team! We're looking forward to a successful collaboration to help you as an expert in foreign transactions!
Should there be anything from your side - question or feedback - please don't hesitate to reach out to us, we're happy to help!
Best regards,
Team iBanFirst
Best payment service!
16 December 2024
Reply from iBanFirst
Hello Nikola
Thank you for your feedback! We're thrilled to hear that you had a great experience with our payment service. We look forward to serving you again!
Best regards,
Team iBanFirst
Simple et efficace
16 December 2024
Reply from iBanFirst
Bonjour Anne,
Merci beaucoup pour votre avis ! Nous sommes ravis que vous trouvez notre service simple et efficace. Votre satisfaction est notre priorité, et nous espérons continuer à répondre à vos attentes.
Bonne journée
Team iBanFirst
A reliable, modern solution for international financial operations
IbanFirst has proven to be an exceptional partner for managing international payments and currency exchanges. Their platform is intuitive and user-friendly, offering real-time access to currency rates and transparent transaction processes.
One of the standout features is their dedicated support team, which is always responsive, professional, and knowledgeable. They ensure that every transaction, no matter how complex, is handled smoothly and efficiently.
Additionally, IbanFirst's innovative tools for multi-currency accounts have simplified the way we manage cross-border payments, saving us both time and costs. Their commitment to security and compliance has also given us complete confidence in using their services.
I would highly recommend IBanFirst to any business looking for a reliable, modern solution for international financial operations.
18 December 2024
Reply from iBanFirst
Hello Oana
Thank you for your great review! We’re glad IbanFirst has helped simplify your international payments and currency exchanges. We appreciate your recommendation and are happy to support your business. Don’t hesitate to contact us if you need further assistance!
Best regards,
Team iBanFirst
Very good alternative for classical banks
Very good alternative for classical banks, good at exchanging currency
11 December 2024
Reply from iBanFirst
Thank you for your positive feedback! We're glad to hear that you find our services a great alternative to classical banks and that our currency exchange meets your needs. Your satisfaction is our priority!
Team iBanFirst
The exchange rate between Euro and GBP…
The exchange rate between Euro and GBP was unfavourable
13 November 2024
Reply from iBanFirst
Dear Mr. Mare,
Thank you for sharing your feedback with us. We understand that exchange rates can fluctuate, and we strive to be as transparent as possible with our customers. We work with a live exchange rate, meaning you receive the rate that reflects the market value for the specific currency pair at that moment. As a result, the rates can vary depending on movements in the market.
While we cannot control the fluctuations, we always aim to provide the best value possible for our customers. If there's anything specific you'd like assistance with regarding your transaction, please don't hesitate to reach out to us. We're here to help and ensure that you have a positive experience with our service.
Thank you again for your review.
Best regards,
Team iBanFirst
VERY RELIABE AND TEAM VERY HELPFUL
6 December 2024
Reply from iBanFirst
Hello Barry
Thank you so much for your positive feedback! We’re delighted to hear that you find our service reliable and our team helpful.
Please don’t hesitate to reach out if you need assistance or have additional feedback to share. We’re always here to support you.
Thank you again for your trust!
Best regards,
Team iBanFirst
Easy access
Easy access, convenient platform, fast service and awesome support. What else you may require?
4 December 2024
Reply from iBanFirst
Hello Pavlo
Thank you for your wonderful feedback! We're thrilled to hear that you found our platform easy to use, convenient, and supported by fast service and awesome support. Your satisfaction means everything to us, and we're here if you need anything else. 😊
Best regards,
Team iBanFirst
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