1) It is a pleasure to speak with a real person (with special Shoutout to Filip0. Calls are answered promptly, without long waiting times, and the customer service is excellent. 2) My account w... See more
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I have found the IBAN Platform quite difficult to use. However, Tom Staton has been extremely supportive in guiding me on its use and correcting the errors I have made in data entry. Without Tom's per... See more
Company replied
I’ve been with IBAN for over two years now, and I couldn’t be happier with their service. They’ve been instrumental in helping our business grow and succeed, always professional, reliable, and support... See more
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I have started using iBanFirst a few weeks ago to handle currency exchange for our company. If it comes to money everyone has initial doubts regarding new providers so i have moved around small am... See more
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Company details
About iBanFirst
Written by the company
The new standard for cross-border transactions
Combining a simple yet powerful platform with support from our in-house FX experts, iBanFirst is transforming the cross-border payment experience for small and medium-sized enterprises.
Explore our platform
For SMEs trading internationally, managing cross-border payments often means dealing with slow, fragmented procedures, hidden fees, and unpredictable exchange rates. But it doesn’t have to be this complicated — or costly.
That’s where we come in. iBanFirst simplifies currency transactions, empowering you to send and receive funds seamlessly across 180 countries and build tailored FX risk management strategies.
Founded in 2016, and with 14 offices all over Europe and the UK, iBanFirst now processes more than €2.5 billion worth of transactions each month on behalf of 10,000+ clients and was listed by the Financial Times as one of Europe's fastest-growing companies.
Why SMEs choose iBanFirst
Currency accounts
With iBanFirst, you can open multiple currency accounts digitally — no opening fees or monthly subscription costs.
Cross-border payments
Get paid by customers in their local currency and pay suppliers or transfer funds between subsidiaries at your chosen speed. Leveraging our extensive network of local and global financial partners, we ensure every payment takes the fastest, most cost-effective route, every time.
Currency exchange
Enjoy real-time access to the foreign exchange market and benefit from highly competitive exchange rates. Set up FX alerts to be notified whenever your target exchange rates are reached.
Currency risk management
Minimise the impact of fluctuating exchange rates on your margins by using our range of deliverable forward contracts to lock in exchange rates over a set period of time. Unsure which to choose? Our skilled FX specialists can help you design and implement the right FX risk management strategy for your business goals and needs.
Contact info
Avenue Louise 489, 1000, Brussels, Belgium
- csm@ibanfirst.com
- ibanfirst.com
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dominic is always very friendly and…
Dominic is always very friendly and ultra efficient. Very happy with the service.
4 September 2023
Reply from iBanFirst
Thank you for the 5-star review and feedback. We've shared this with Dominic. Appreciate having you as a client!
Team iBanFirst Ltd
excellent service
31 August 2023
Reply from iBanFirst
Thank you for sharing your experience! We really appreciate it and you as a client.
Team iBanFirst Ltd
Great service everytime
30 August 2023
Reply from iBanFirst
Thank you for sharing your experience and positive feedback! We're here when you need us.
Team iBanFirst Ltd
Don't waste your time or money!
Lengthy KYC processes, vague onboarding policies and intrusive sales people!
29 August 2023
Unprompted review
Alex Wiltshire was very helpful in…
Alex Wiltshire was very helpful in guiding me through the process.
18 August 2023
Reply from iBanFirst
Thank you for taking the time to share your experience and positive feedback! We really appreciate it and have passed your feedback on to Alex.
Team iBanFirst Ltd
I easy transfer found the whole deal spot on great…
I found the whole deal spot on great communication very pleased . Will use again 👍
8 August 2023
Reply from iBanFirst
Thank you so much for taking the time to leave this review 👍 We really appreciate it and will be here again when you need us.
Team iBanFirst Ltd
Reply from iBanFirst
Thank you for the positive feedback! We appreciate you taking the time to share your experience and recommendation.
Team iBanFirst Ltd
Excellent Service
Excellent Service as we have become custom too over many years. Confirmation of deal instant and release of funds to beneficiary prompt on receipt of funds.
23 July 2023
Fast efficient service and a good rate…
Fast efficient service and a good rate if exchange
11 July 2023
Fast and reliable with great staff
5 July 2023
Responsive and Efficient
Always responsive to our needs and very efficient when organising trades. We trust the company with our money.
4 July 2023
Good exchange rates
Good exchange rates, quick service, never any issues and great communication.
27 June 2023
Competitive rates
Competitive rates, attentive service and funds arrived on the due date.
22 June 2023
As usual, a good service
As usual, I called in my order. It was dealt with politely and efficiently and I was happy with the rate I was offered.
25 June 2023
Fantastic service by Tom staton
21 June 2023
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